Absolutely no way to treat a customer! - Page 2 - Fiberglass RV


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Old 10-29-2013, 05:14 PM   #15
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Name: Bill and Bronwyn
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What will you provide if this goes to court , as we well may be going the same
route ? There is, conveniently for Palethorpe no contract or any signed paper connecting us.
We have what few emails he's sent and there is our lengthy phone record.
Thanks for responding,
Bill
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Old 10-29-2013, 05:48 PM   #16
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The answer is the Good Sam resolution hotline where they contact the company and print your problem and the company response in their magazine.
That is a good idea as well as Deryk's that it be reported to the BBB.The BBB does have a searchable data base that anyone can look up a company name and see complaints filed and if there are any resolutions to the issue reached. Its a BIG consumer tool that a lot of people use for complaint resolution as well as those who do a search on a company before buying from them to be sure they have a good rep before putting down any money.

Despite all the issues and complaints people have made here over the last few months there is only one formal complaint filed with the BBB. I just looked! That not only does nothing to resolve what ever complaints that other people may have outstanding with them but it also pretty well leaves those who may be thinking of buying from them totally unaware that there is a *serious* problem in regards to customer service. Most companies will do anything they can to resolve such issues fast & have what they did recorded on the BBB data base - regardless as to whether they are a member of the BBB or not .... that is the ones that actually care that people think about them.

But if no one takes the time to file a complaint with the BBB .... then people will continue to have bad experiences such as the three on this thread or at least until the company goes under due to the word of mouth bad rep they have acquired catches up with them.
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Old 10-29-2013, 05:53 PM   #17
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Originally Posted by Willyb58 View Post
What will you provide if this goes to court , as we well may be going the same
route ? There is, conveniently for Palethorpe no contract or any signed paper connecting us.
We have what few emails he's sent and there is our lengthy phone record.
Thanks for responding,
Bill
You also have the cashed cheque from your deposit. No?
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Old 10-29-2013, 06:40 PM   #18
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Is this something that could be grouped as a class action? (no idea how many have to be involved for this type of thing.)
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Old 10-30-2013, 09:39 AM   #19
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Pam, It is my understanding or misconception that the only one that gets money out of a class action is the lawyer.
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Old 10-30-2013, 10:32 AM   #20
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Scamp ... in late 2005. Basic cost was under 8K
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I have a Scamp price sheet, but it's from late 2010.... I'm sure stuff has gone up since.
I'm wondering how much the base price changed from 2005 to 2010 or even current for that matter.
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Old 10-30-2013, 11:19 AM   #21
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I was looking into a new park Liner fully loaded with all they offer so about two weeks ago I emailed them to ask about one, they got back to me within 48 hrs.
To me that seems a bit odd that they can find the time to get back to someone that never spent a dime with them but the ones that have money down and in the hands of them or the ones waiting for work to be done they can't seem to find the time to respond to them.
Well after hearing all this it is safe to say Park Liner will never have one sitting in my yard new or used.
Good luck to the ones waiting, I hope it works out for you.
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Old 10-30-2013, 11:42 AM   #22
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Is this something that could be grouped as a class action? (no idea how many have to be involved for this type of thing.)
Parkliners pockets are pretty shallow. Even if there was a solid case for a class action suit, it is pretty unlikely that being successful in such a suit could even recover your legal fees. You would simply drive Parkliner into bankruptcy.
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Old 10-30-2013, 11:51 AM   #23
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<snip>.. You would simply drive Parkliner into bankruptcy.
And they may do that themselves with their actions (or lack thereof).
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Old 10-30-2013, 12:32 PM   #24
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Linda K's website mentions an "investor", maybe you can contact this person or entity for help. Just and idea, IDK myself, good luck.
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Old 10-30-2013, 12:53 PM   #25
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Parkliner seems to small and underfunded to get the interest of a lawyer to take it on a contingency basis and legal costs would quickly exceed recovery.

If anyone is considering court action they should be in contact with whatever Parkliners state has for small claims actions.
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Old 10-30-2013, 12:59 PM   #26
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Is this something that could be grouped as a class action? (no idea how many have to be involved for this type of thing.)
LOL Pam as others have said lawyers usually only take on class action cases if they are going after a company with deep pockets.

Also not sure you would ever get all the parties on this site only to get together to file such a case as it appears few are willing to even take the time to file an online BBB complaint in order to warn others of the situation.
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Old 10-30-2013, 03:40 PM   #27
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Hopefully, ParkLiner is starting to turn the corner on their customer service issues. I received reimbursement today for the repair work I had done on our PL to correct the tire rubbing problem. Admittedly, it took a lot of persistence. I have used all avenues of communication, phone, email, certified mail, snail mail, and the contact form on the Parkliner site. I filed a BBB claim (I contacted them today to let them know the complaint had been resolved to my satisfaction). Above all, I remained firm but polite and something finally clicked. I hope you finally get satisfaction and that my experience is truly a turning point. We love our ParkLiner but want it to be safe and functional for years to come. Best of luck. I'm rooting for both sides.
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Old 10-30-2013, 06:36 PM   #28
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Everybody is your best friend when they want you to give them money.
Give them a deposit and C what happens.
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