E-trailer

[steve dunham]

Has any member done business with E-TRAILER. I was looking to buy a tekonsha prodigy p2 brake controller and a custom wiring harness. I found a business on the internet that was selling the prodigy brake controller for 25% less than E-trailer but they were out of the wiring harness. I talked to E-TRAILER about a price match (they had both parts ) and they told me I would have to place an order at there full price and then if they found the other supplier was selling the same item at a lower price and complied with there price match rules at that time they would credit me the difference in price . I have never dealt with a firm that conducts business in this manner . Is this normal procedure or am I being overly skeptical. (I did send E-trailer the address of the competitor and its web page showing the item and price)

Thanks Steve Dunham

[cpaharley2008]

Very good customer service and prices.

[Byron Kinnaman]

I've dealt with e-trailer a few times. Never any problem.
Dealing with good company like e-trailer is often worth a few extra dollars in price.

[steve dunham]

The price difference is not a FEW BUCKS its over 30% with shipping. They want me to purchase and be charged on my credit card for the two items at the full price and then at a later date if they decide the other vendor is selling the item at a lower price and complies with there rules they will credit my account. How long is at a later date and what happens if they decide at a later date it's a no go. What I am questioning is this the way internet transactions are normally handled ? I have never purchased from E-TRAILER before and am skeptical of most internet businesses but I live in the middle of nowhere so my buying choices are limited.

Thanks Steve Dunham

[mary and bob]

I have never had this type situation with etrailer, but have purchased 4 hitches and numerous other parts and have always been satisfied with them. They are good about keeping me updated on order status and if there is a delay due to out of stock or a backordered item. I have sometimes found other sources to be cheaper, and may order elsewhere, but no complaints about etrailer.

[Byron Kinnaman]

I just checked prices. e-Trailer's prices are on the bottom side of where everybody else is. However Camping World has internet sale at $119.95 with free shipping.
I notice you didn't say what the other company is.
You spends your money and takes your chances. Even $25-$30 can be a small amount if trying to save that much causes you a bunch of headaches. That's less than a nights stay in most RV parks.

[Thomas G.]

ETrailer is a good company with support, which costs money. You can buy for less elsewhere, but forgo that support. Your choice.

[Ray N]

I am always amazed at how fast e-trailer gets my purchases to me. No complaints from me after several orders. However, if you can get something elsewhere for a much lower price, and they have good customer reviews, then have at it!

[steve dunham]

After several e-mails and two phone calls to e-trailer, I ordered my brake controller and harness from them Plus with their 110 % price match policy I was able to save $40 some bucks over their listed price . It may have cost me a half hour of my time but to me saving $40.00 for a half hours work is pretty good pay !

Thanks Steve Dunham