Fantastic Vent Still Fantastic

[Thomas G.]

Fantastic Vent, which makes the fan of the same name, was recently sold to Attwood. I was curious to see how their fantastic customer service had fared.

Today I got the chance. I ordered an Ultrabreeze vent cover for use in the rain and Amazon shorted me the installation hardware package. A call to Amazon assured me that they would reimburse me for the hardware, but I was on my own to get it if I didn't want to ship the whole thing back, which seemed like a dumb idea.

So, I was relieved that a call to Fantastic Vent customer service has a free set of hardware winging its way to my house.

How much should I tell Amazon that I paid for it?

[rabbit]

I'm thinking .6X the Amazon price. Parts a la carte ain't cheap. Why should you be? With that said, Amazon has always expedited returns cheerfully and they are superfast on replacement. I do worry about getting bit on some of the stuff that gets dumped at Amazon (Lite Cylinder LP tanks last year.) I also believe FantasticFan is a quality product and hope they will survive the changing of the guard and the fact that MaxxAir has put them in the shade on bells and whistles.

jack