I hope that you tell them about this website and your post. Personally, I am not all that sure what I would do at this late time about the issue, but going forward, I doubt that I will do business with that bunch of incompetent goobers.
Maybe when they alienate enough people, the new owners will manage the place better. Until then, enjoy your vacation as best you can. And be sure that you tell them what you typed, "Had they contacted me then and offered to switch us to another site along with a free night stay I probably would've agreed". Maybe if they learn some customer service, they can survive.
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