I'm really mad! What to do? - Page 2 - Fiberglass RV


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Old 07-02-2009, 10:42 AM   #15
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Having worked at a Private Campground for a while I kinda understand how this 'mistake' can be made. It sounds like someone came for a short stay and decided to stay on. Our campground bent over back-wards, sideways, and we stood on our heads if that's what the customer/camper wanted us to do.

I once had to recut firewood for an older couple because they thought what I had delivered them 2 hours eariler was too big and they wanted the 1/4 logs smaller. So I had to drive the tractor over, reload the front loader, take it over to the log splitter and cut the pieces smaller, take the pile back to the site and redump the pile, because that's what this customer wanted. Now the other 97 campsites didn't complain, but we tried very hard to make everyone happy, but some people we just couldn't no matter how hard we tried.

I guess I figure that going somewhere, relaxing, watching the world go by on a small piece of borrowed land is what camping is all about. Everything else is just gravy. Have I had a "bad" campsite before? Yup, Disney World with the bus stop right behind our campsite and people walking thru our site to the bus stop instead of using the sidewalk. Did it get old? Yup. But it didn't ruin my camping weekend as there was more to my weekend than just that.

I'm just saying, I'm sure the campground will do what they can to accommodate you and attempt to make things right. Yet, trees are trees, dirt is dirt, and a campfire no matter where is always nice. It's all about getting outside, enjoying being together, maybe having a good meal not normally had at home. Maybe playing a card game together, having a laugh or several. If only 1 specific spot in a campground will make or break your camping experience with your wife, Um...maybe there's another form of traveling and having fun that would be better suited. Camping isn't about being rigid and firm, it's about going with the flow of the creek or stream and letting your cares float away with the breeze.

Good Luck.
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Old 07-02-2009, 01:13 PM   #16
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Some good common sense in that post Carolyn.
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Old 07-02-2009, 03:09 PM   #17
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We got bumped once at a campground that we go to when we work in San Francisco in Pacifica. The campground went out of their way to find us a spot that we would like. Upgraded us to a site with a great view of the ocean. Do make them squirm and at least give you a gift cert for dinner or something for moving. Remind them that there are many of us waiting to hear how they treat you. 10,000 alone on this site will know if they do you right or not. Let us know.
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Old 07-02-2009, 06:06 PM   #18
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My two cents worth. I am fairly new to camping. When we bought the first fiberglass, my son thought I was losing my mind, "Mom and camping?" I never camped when he was growing up and rarely did things like fishing. The bugs bit me too much, and I dislike bug repellent. Plus there are other things I like to do.

I am a glamper. I like my amenities: electricity, water, wi-fi, places to visit, and quiet in the night time.

On Memorial Day Weekend, we tried a new campground. Nice camping spot for us at first. Then the holiday crowd arrived. Noisy, crowded, some who were obnoxious, and one who lit his campfire close enough to our propane tank that we feared fire. His wife was another reluctant camper and pouted in the car most of the time. I did not enjoy the camping weekend either, except for the times we left the campground, golfing, exploring, and antiquing.

Might I suggest that you consider this option. Find another very good spot and take a camping trip on a less busy weekend. Make the campground make it right for you too.

Cindy
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Old 07-02-2009, 06:47 PM   #19
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Hmmmmm, welllllllllllllllllllllllll from an old resort owner the only thing I can say is, I am sorry they have done this to you. Unfortunately things happen, and not knowing if they did this on purpose or by mistake I really can't suggest anything other than to tell you to keep on them to give you the best site in the place. It's their mistake not yours so they need to accomodate you. We worked hard to not have those type of things occur. Personally I hate when campgrounds do this. It really doesn't take that much more work to make sure it doesn't. I for one never moved someone who requested a site. EVER! Now of course I moved sites of guest who hadn't arrived and who didn't know what site they were going to be in to start with. Because sometimes you have to rearange camper nights to get the most of a season or to accomadate another guest so that you don't have guest in place moving daily (another thing that some campgrounds do that makes me crazy!). But never did I put a guest with a reservation out of a site they requested. I can't tell you how many times someone would come in off the road with no reservations and request a site they saw empty. I would tell them, that I had a guest arriving today, tomorrow etc. They would tell me, they don't know what site they are in, so they won't know you moved them................... My answer always was, if a guest took the time to make a reservation they got my best sites even if they didn't request a particular site and I certainly wasn't going to move them just cause someone pulled in off the road for the night or a few days with out a reservation. Probably made a few people mad, I didn't give a Blip! I of course tried to make the most of my season, but never at the expense of a guest. When we had cancellations if a site was better than what I had a guest in, I would move them to the better site. I was known for putting small little trailers in my premium sites right next to the big million dollar busses. For us it was about the guest having the best experiance they could have. Now I have worked at a campground that does exactly oppisite of how I tried to run our business. But it's their business and if the don't care what type of experiance their guest have I guess it's their bussiness and the guest need to stop going there. Again, Sorry your going thru this, but hopefully the campground with come thru and take care of you. And hopefully it will be an even better site than you wanted to start with. Best of Luck! Robin
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Old 07-02-2009, 08:57 PM   #20
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There has been a lot said on speculation here. Steve was going to talk to the owner/manager today, and I am very curious to hear what he had to say.
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Old 07-03-2009, 08:34 AM   #21
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On the lighter side of the situation this sort of reminds me of the Seinfeld episode where Jerry says to the car rental reservationist, you know how to take a reservation but you don't know how to hold it.

Well, we're going to the campground this afternoon and will use the alternate space Ma-Tar-Awa assigned to us. They would not give us the site we had reserved over 5 months ago. There's a long term tenant in there now. We may stay just a day or three, it all depends on what happens. This seems at the moment to be the best solution.

I think the thing that bothers me most is that I was not told the truth by Ma-Tar-Awa. Robin G probably characterized the situation very well in that they opted to displace us sometime after taking our reservation and gave preference to a long term tenant. Had they contacted me then and offered to switch us to another site along with a free night stay I probably would've agreed. Then again, maybe not, but I would've respected their honesty. At this point I don't believe a word they say, especially after their inconsistent attempts to make the thing out as a simple mistake. After a few phone calls it almost seemed funny that they couldn't even keep their story straight.

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Old 07-03-2009, 08:57 AM   #22
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Steve, at least you have a site, that's a good thing. You are so right that they should have at least let you know the situation when then let the site out to the long term people.

Anyhoo, try to let it slide so you can go any enjoy yourself.
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Old 07-03-2009, 09:43 AM   #23
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I hope that you tell them about this website and your post. Personally, I am not all that sure what I would do at this late time about the issue, but going forward, I doubt that I will do business with that bunch of incompetent goobers.

Maybe when they alienate enough people, the new owners will manage the place better. Until then, enjoy your vacation as best you can. And be sure that you tell them what you typed, "Had they contacted me then and offered to switch us to another site along with a free night stay I probably would've agreed". Maybe if they learn some customer service, they can survive.
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Old 07-05-2009, 08:43 PM   #24
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So how was the trip?
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Old 07-05-2009, 08:55 PM   #25
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Steve lets see some pics from your trip
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Old 07-06-2009, 05:21 PM   #26
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We're back. This was not one of our most enjoyable outings. So, sorry Phil, no pics. I just didn't feel like taking any.

While waiting to check in I overheard a few other disgruntled campers that had their reservations fouled up. I began to feel a little sorry for the folks at the campground, customers and staff alike, because it seemed so disorganized. The site they had us assigned to was next to a busy bathroom. We were able to at least move to another site a little further away. The only reason we were able to do so is because the reservation clerk wasn't aware that the site was vacated a month earlier by another long term tenant. Otherwise the campground was completely booked. I never saw so many campers.

We were able to carve out a little fun amid the noise. The campers on one side of us were playing middle eastern (supposedly between Irag and Iran) music while the folks on the other side preferred Mariachi. In the background was the thump, thump, thump of something more modern. All of it loud of course. The fireworks were spectacular though and that was the highlight of the weekend.
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Old 07-06-2009, 07:43 PM   #27
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Oooh, Middle Eastern music? I like that!

Mariachi -- that's fun too!

However, in a setting like that I like only acoustic music played live and UNamplified.

If it ain't real, it ain't the deal.
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