I'm really mad! What to do? - Fiberglass RV


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-01-2009, 05:35 PM   #1
Senior Member
 
Trailer: Bigfoot 21 ft Rear Bed
Posts: 335
I just called the private campground, where we have paid reservations for this weekend, to find out if we could arrive a little sooner than their normal check-in time. When asked what campsite we had reserved they said it was impossible because a long term tenant was in the space and they've been there a while. My reply was that we made the reservations in February and that our Reservation Confirmation letter clearly stated the correct site. We even added an extra day to the reservation in May and was never told of the conflict. They wanted to place us in another campground but I'm at wits' end. It's really hard to get my wife interested in camping but she was very content with staying in the same site as we did last year. I was really looking forward to this weekend and our first outing with the new trailer. Getting another campsite for this holiday weekend will obviously be impossible. We're relatively new to camping and this has never happened to us before. Anyone have any suggestion on what to do?
__________________

__________________
Steve Dunkel is offline   Reply With Quote
Old 07-01-2009, 05:40 PM   #2
Senior Member
 
shane n's Avatar
 
Trailer: Casita
Posts: 130
Another campground or campsite? I would say go and enjoy the stay. Once your there and unwind the campsite wont seem all that important.
__________________

__________________
shane n is offline   Reply With Quote
Old 07-01-2009, 05:46 PM   #3
member
 
Trailer: Bigfoot Rear Queen 25 ft
Posts: 346
Steve, is it possible to speak directly with the person that took your reservation? Are there initials w/the confirmation sheet? If it's not too far away from home, perhaps drive up to the campground with trailer in tow and "work out" an alternative campsite at same location with the front desk. There's a mis communication somewhere (as you know already) and I'm betting it's with the last person you spoke to on the phone.

All is not lost.....
__________________
Time K is offline   Reply With Quote
Old 07-01-2009, 05:53 PM   #4
Senior Member
 
Phil Underwood's Avatar
 
Name: Phil
Trailer: Bigfoot 21ft (25B21RB)
Odem,Texas
Posts: 647
Send a message via AIM to Phil Underwood
stand your ground and get the site you payed for

Just remember Steve

"Happy wife , Happy life"
__________________
Phil & Denise Underwood
1997 Bigfoot 21 RB
2002 F-250
Phil Underwood is offline   Reply With Quote
Old 07-01-2009, 06:20 PM   #5
Senior Member
 
Trailer: Bigfoot 21 ft Rear Bed
Posts: 335
I get the sense that Phil has a good grasp of my situation. Believe it or not the thought crossed my mind to tell my wife that I have to work this weekend rather than tell her the truth. She's faced that situation many times before and easily recovers with other stuff to do. The thought of being stuck in a potentially unpleasant campsite under already tenuous circumstances (wife is not necessarily enthused about camping in the first place) is not something I care to contemplate. I got me a real hot potato here.
__________________
Steve Dunkel is offline   Reply With Quote
Old 07-01-2009, 06:21 PM   #6
Moderator
 
Jim Bennett's Avatar
 
Name: Jim
Trailer: 2017 Escape 5.0 TA
Alberta
Posts: 4,728
Registry
I would first try to get the site you paid for, and if they just won't accommodate that, try to make sure they give you a site just as good. If all else fails and they give you a lesser alternate site, take it and enjoy it. No sense letting it get the best of you if you can't do anything about it.

It does really suck though that they double booked anyway. I have seen before, where long term people had to move for someone who had previously booked the site .
__________________
2017 Escape 5.0 TA (January 26)
2015 Ford F150 Lariat 3.5L EcoBoost
2009 Escape 19 (previous)
“Most folks are about as happy as they make up their minds to be.” — Abraham Lincoln
Jim Bennett is offline   Reply With Quote
Old 07-01-2009, 06:29 PM   #7
Senior Member
 
Trailer: Bigfoot 21 ft Rear Bed
Posts: 335
Quote:
Steve, is it possible to speak directly with the person that took your reservation? Are there initials w/the confirmation sheet? If it's not too far away from home, perhaps drive up to the campground with trailer in tow and "work out" an alternative campsite at same location with the front desk. There's a mis communication somewhere (as you know already) and I'm betting it's with the last person you spoke to on the phone.

All is not lost.....
There is no indication on the Reservation Confirmation of the person that took the reservation. I intend to call the manager tomorrow morning when he gets in but I don't know what good it'll do because the site is occupied by a long term tenant. It might make me feel better though just to get it off my chest and to make him squirm a little as I'm about to do tonight. Man, I really hate this. I was looking forward to this weekend for months. Grrrrrrr.....
__________________
Steve Dunkel is offline   Reply With Quote
Old 07-01-2009, 06:38 PM   #8
member
 
Trailer: Bigfoot Rear Queen 25 ft
Posts: 346
Geez Steve I had no idea you were in such a pickle......
__________________
Time K is offline   Reply With Quote
Old 07-01-2009, 07:22 PM   #9
Senior Member
 
CarolnJim's Avatar
 
Trailer: 2002 17 ft Casita Liberty Deluxe
Posts: 901

Hi Steve

Does the campground where you are going have a website with a site map? The site map might help by choosing a space. I would phone the park, ask what sites are still available in their campgrounds, and have the map up on the computer when you talk to them. When they give you a site - you can see where it is. You might be able to find something better than you had before.

Jim and I have been camping for years - we've had some great sites, several OK sites, and two really awful sites.. It happens - but the winners way outshine the two that we had situations with.

I know this is not the perfect solution... and it is totally wrong what they did. However, you might end up with a great site, perfect weather and a fun time, instead of staying at home.

We'll try to make her camping experience at Lake Casitas in October - a fun one for her.. I think she will like the space you have reserved...


__________________
CarolnJim is offline   Reply With Quote
Old 07-01-2009, 07:31 PM   #10
Member
 
Trailer: 17 ft Casita Liberty Deluxe
Posts: 39
Quote:
... I intend to call the manager tomorrow morning when he gets in but I don't know what good it'll do because the site is occupied by a long term tenant. It might make me feel better though just to get it off my chest and to make him squirm a little as I'm about to do tonight. ....
Given your situation, I'm with Phil on this. I would speak to the manager and, very nicely, explain the problem with your reservation. And explain why a different campground/site will not work and that that is the reason you made your reservation as far back as February. I would not make the assumption that just because someone else is in the site, your reservation is worthless. If they are able to move you to a different location, they can just as easily move the person now in "your" site. Apparently they accepted your prepayment for the site. After all, what good is a reservation if it doesn't hold the site for you?

Also, I would not "make him squirm a little" because if you are forced to cancel, you would want a full refund from the manager.

Good Luck.
__________________
Carol Christensen is offline   Reply With Quote
Old 07-01-2009, 07:40 PM   #11
Member
 
Trailer: Trillium 4500 and 17 ft Eggcamper
Posts: 63
Talking

Quote:
I just called the private campground, where we have paid reservations for this weekend, to find out if we could arrive a little sooner than their normal check-in time. When asked what campsite we had reserved they said it was impossible because a long term tenant was in the space and they've been there a while. My reply was that we made the reservations in February and that our Reservation Confirmation letter clearly stated the correct site. We even added an extra day to the reservation in May and was never told of the conflict. They wanted to place us in another campground but I'm at wits' end. It's really hard to get my wife interested in camping but she was very content with staying in the same site as we did last year. I was really looking forward to this weekend and our first outing with the new trailer. Getting another campsite for this holiday weekend will obviously be impossible. We're relatively new to camping and this has never happened to us before. Anyone have any suggestion on what to do?
Hi, Steve,
Same thing happened to us this spring. Months before, we had reserved the same space we had occupied in the spring of 2008. A few days before we were to pull out of our drive, I called the camp and asked for an e-mail to carry with us, for the reserved space. Big mess, not only had they rented our space, but they had us booked in for the next month! I got it pretty well straightened out and when we got there, we had now been placed in a space away from the other Eggs. The next day, another Egg relocated because they had been put between two big Stickies and really could not see anything. They ended up moving right next to us and to make a long story short, we were a perfect match and really enjoyed the 2009 Meet better than the previous year's. I guess the moral of the story is just to go with an open mind and this year might be even better than last. Good luck and have a great time! Vi & John
__________________
Vi Turner is offline   Reply With Quote
Old 07-01-2009, 09:38 PM   #12
Senior Member
 
Trailer: Bigfoot 21 ft Rear Bed
Posts: 335
Well, I've calmed down a little now. I'll call the manager tomorrow morning. Hopefully he can come up with a solution.

Oh, BTW, the name of the campground is Ma-Tar-Awa, located just East of Alpine, CA, for those that are interested.
__________________
Steve Dunkel is offline   Reply With Quote
Old 07-01-2009, 11:21 PM   #13
Senior Member
 
Phil Underwood's Avatar
 
Name: Phil
Trailer: Bigfoot 21ft (25B21RB)
Odem,Texas
Posts: 647
Send a message via AIM to Phil Underwood
keep us posted Steve..

btw we are also heading out for the 4th..

we will be at Brazos Bend Texas State Park, we are having a mini fiberglass RV rally there
__________________
Phil & Denise Underwood
1997 Bigfoot 21 RB
2002 F-250
Phil Underwood is offline   Reply With Quote
Old 07-02-2009, 06:32 AM   #14
Member
 
Trailer: 13 ft Casita
Posts: 78
What if you hadnt called and drove 100s of miles ??? With that said I will offer no advice... Cause I dont want you people knowing what a Nut job I am ... But I can assure you something would give...

I cant help myself........




Steve you got bumped because someone else wanted that spot and was going to stay longer and pay more money... I doubt this was an accident ..thats just a easy excuse to bump you ... 1st I would tell the manager if he starts making excuses..... that the campground HOST will need to have their stuff moved before I arrived or my site will need to be open when I arrive ... their choice....But I'm on my way and 1 of those 2 spots better be vacant at my time of check in PERIOD...and hang up immediately... after that they know things are going to be a BIG problem when I arrive.... 9 out 10 chance your spot or the host will be vacant when you arrive.. or less than 10X the fee for my refund would not be acceptable on a holiday weekend ... a plain refund and a apology would not be acceptable in the least... thats what they want you to do, just take a refund and go away. they made more money doing this , if neither of these works I have 3 teens and a wife with me..You take care of them that does it every time
__________________

__________________
Phillip is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Upcoming Events
No events scheduled in
the next 465 days.
» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 03:30 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.