Is Parkliner still in business? - Page 2 - Fiberglass RV


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Old 10-04-2013, 06:42 PM   #15
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Ready to give up

I ordered a new Parkliner about 6 month's ago. I have been trying to get a hold of someone there at Parkliner (phone, emails, Facebook, etc) for over a month trying to find out when I'll get my Parkliner - but to no avail. If this is the kind of service we get now before the sale, I dred to think what service is going to be like after. Has anybody else been experencing this frustrating non- response. And also, has anyone out there had to cancel their order and had their deposit refunded without a lot of hassle? Please help!
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Old 10-04-2013, 06:57 PM   #16
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I think the excuse that this company is "just not good" at communicating is no longer valid. This kind of customer treatment is unacceptable!
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Old 10-04-2013, 07:07 PM   #17
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Wow, way to go forum. We got words from Chandler at Parkliner!! Now we shall see if we can get answers the questions we have been sending him over the last several months. Stay tuned on Monday.
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Old 10-04-2013, 07:25 PM   #18
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Yeah its a pretty sad story for someone starting a business. I'm happy with mine don't have the same axle so not having the tire rub problem and Chandler said they changed to different door hinges which might be why they now have problems with them closing properly.

I love the layout and spaciousness but their customer service is unacceptable... I honestly don't feel I could recommend them to anyone without telling them to read the posts here ....if your local and can just stop by its great but if your a distance away forget it. They aren't even returning calls for sales much less questions.

I guess they are gonna bellyflop from this.. its a shame...so much potential
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Old 10-04-2013, 07:52 PM   #19
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posted here Parkliner Tire Rub issues?

I have received email replies from Cameron this week. On the tire rubbing, he said they are changing the mold to make room. I didn't think to ask if they were staying with the 13" tire or going back to the 14".

I wonder why he answers some emails and not others.....my camper is suppose to be ready in December.

Jane
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Old 10-05-2013, 11:55 AM   #20
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ParkLiner

The October issue of Business North Carolina arrived today. It includes a beautiful 6 page article ( mostly pictures ) about ParkLiner. In the article, Chandler states that certain aspects of running this business are challenging for him. I am pulling for him! Customers deserve quicker answers, but I am in hopes of a reasonable explanation. Even though we ended up buying a Snoozy (too long a story to go into here), I have loved the PL since the day I first saw it. Go Parkliner!!!
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Old 10-05-2013, 02:39 PM   #21
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I too really do hope he can pull this together, and very soon. Obviously for the most part a really great product, but dealing with the bad things so far needs to be put at the top of the priority list. If not, future business will suffer.

A strong company with a good product like Parkliner has the potential to be, is of great benefit to the strength of the entire industry.
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Old 10-05-2013, 03:13 PM   #22
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For those who are trying to deal with Parkliner, and having slow/no response, or inadequate answers, I suggest you document everything with dates and problems. If you ever have to take legal action, it will give you something to stand on. It is nice to be nice, and try to understand a new companies problems, but you are a customer. Reading the problems that show up here on one little forum, I wouldn't buy a Parkliner if the government gave me a grant. Parkliner needs to satisfy its customers or they won't have any customers.
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Old 10-05-2013, 03:24 PM   #23
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Quote:
Originally Posted by Wallo View Post
For those who are trying to deal with Parkliner, and having slow/no response, or inadequate answers, I suggest you document everything with dates and problems. If you ever have to take legal action, it will give you something to stand on. It is nice to be nice, and try to understand a new companies problems, but you are a customer. Reading the problems that show up here on one little forum, I wouldn't buy a Parkliner if the government gave me a grant. Parkliner needs to satisfy its customers or they won't have any customers.
I can partially agree with you Alice... but overall Im still very happy with my ParkLiner. Yeah the lack of communication with existing customers that are haveing a manufacturing related problem is not how to run a successful business.

Now I havent heard back from ParkLiner ... the last time I spoke with them back in late july or early aughust they said they would have solutions in september to the 2 big issues(battery venting and tire rub) They also at that point said they were not sure how they were going to deal with out of warranty trailers...well honestly this isnt a user problem...its a manufacturing problem so either way it needs to be addressed.

I'm not experiencing the tire rub like most others but It wouldnt hurt for more clearance so while offroad and the ParkLiner bottoms out and the tire hits the wheelwell its not going to cause damage... because there really isnt enough clearance.

Its good to see they are doing something about the problems. I think its an awesome design, I love haveing the queen sized bed, wider width, and all the overhead storage. Im really hoping in 19 years when its retirement time I can trade mine in for say a 19' ParkLiner 5th wheel model
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Old 10-05-2013, 09:52 PM   #24
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I just returned from the ParkLiner factory in NC this week. I took my camper there to repair a battery problem. A chassis was being delivered to begin production on a new one while I was there. Hope that is encouraging...
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Old 10-05-2013, 10:40 PM   #25
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Thumbs up

YES Parkliner is "still in business" !

Some of you might have already read my post over at the tire rub thread that Chandler had sent me a kind reply detailing the fix in store for our PL#35.

I had sent off the email October 1st and Chandler sent his detailed reply after work-hours on October 4th.

I will say this again, and i'm not Pro-any-brand...(Chevy, Ford, Casita, Parkliner...you get the idea)...
Like deryk, Cari & I are overall pleased with our PL.
Yes there are things we've tweaked and will have _fixed_ along the way.
Yes (lack of) customer service has caused frustration at times.
Yes we didn't hear from PL for ~2 months after we put down our deposit.
Yes, Yes, Yes. BUT... : ) We went in eyes open as early adopters knowing any and all of this could happen with a start up company.

I have a long history as an early adopter, i bought an Apple II in 1979!!
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Old 10-07-2013, 09:34 AM   #26
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It is clear people are pleased overall with the Parkliner as a product. The fact that some communications are responded to and others are not is key. I think you can only go so long with poor business practices before it becomes irreversible. We are empathetic but there needs to be a system in place with respect to the customer. I responded directly to Chandlers email which really didn't firmly address our questions but instead was a diatribe on his internal organizational stresses and finished with him hoping we were praying people?? Granted there was something akin to implied resolution in his email..... I intended my response to be compassionate but firm We have questions. We would like answers please. So we shall see where that gets us. I did offer a pointer on filing email communications but seriously there are so many small simple steps that could have avoided this level of negligence. News of a response to my questions forthcoming I hope.
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Old 10-07-2013, 12:47 PM   #27
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Troubles with Tribbles ????

One of the thinnest books in the library. (Library Def: Place where hard copies were stored so no one could easily access them in the last century) is the one Titled: "Companies that Succeeded After Demonstrating Really Bad Customer Service" by B.K. & Iam Broke.

From the below communications I offer several suggestions to PL=, as I suspect (or at least hope) that they following these threads.

1) Don't try to make your problems into customer problems. They are really not interested.

2) Even if you don't have an answer the customer wants to hear, at least reply. Two months without communication tells a customer that you don't really give a rats patootie about them.

3) Unless you personally know a customer, referring to Deity as a business practice is waaaay off base.

Free advise is worth what you pay for it and how you use it.
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Old 10-07-2013, 01:10 PM   #28
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Same basic info was in my business 101 textbooks
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