Leaning towards a Parkliner - Advice anyone? - Page 2 - Fiberglass RV


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Old 05-21-2014, 01:34 PM   #15
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It's not about kicking anybody when their down! Playing the Martyr only goes so far!

Like I stated earlier, there are issues! Whether they have been addressed is not for me to worry about. But potential new owners who are asking for opinions should be! As well as informed hence why I said, to explore options! Rv ownership is suppose to be fun, not drudgery! Nor should it be un-safe.

Every manufacture has issues! Even in the million dollar category! It's how those issues are addressed that will make or break the company! Not me or anyone else! Fix the issues, be humble about your product. Don't act like it's superior to proven product already established. It's just another option! There are ton's of rv options out there! NONE and I mean NONE are perfect! I have been in hundreds if not thousands of rv's. I follow the industry and know how it works. So I know when I see an issue. Like it or not, Parkliner has issue's! Time will tell if they can "turn the corner" despite those issues. I wish them luck. But will not jump on board the Parkliner band wagon just because a few people have had an ok experience. And I certainly won't recommend someone spend their hard earned money on something that I see issues with. Despite the fact that I think it could be a great floor plan! Sorry, that's the only thing I think it has going for it right now!

And one thing I know from being in business, attitude can make or break a business! You want to play in the sand box, be humble, be open to feedback, address that feedback without attitude and make it right! I am not of the thinking that the customer is always right, but when the issues are the same time after time. There is a problem!
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Old 05-21-2014, 01:44 PM   #16
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Quote:
Originally Posted by frank_a View Post
An old axiom that applies to companies as well as people is once you lose your credibility it is very difficult to get back.


Frank
Yup so true and sadly there are many here owners and none owners alike who have been hoping for a couple of years now that the company does turn around but at some point people tend to lose hope.

Simple fact is the issues you and other owners have with the trailer are *serious safety issues* that the company has known about for more than a year now. I am going to suggest that many here who have some trailer experience wouldn't spend a night in the trailer with the batteries installed as they were or tow the trailer more than a couple of miles to get the wheel well issue fixed. Its simply not safe to use as is. Yet the company has put nothing on their website or FB page to find the owners of those trailers & fix the problems quickly.

Even those owners who know they have a trailer with the safety issues and who have attempted to have the company correct the problem have had difficulties getting them to do the repairs or arrange to have them done elsewhere quickly. Just as you yourself have now experienced first hand. That sends a pretty strong message out that they don't really care much about the safety of yourself or your family. That is one BIG credibitily issue that is going to be a tough one to fight their way out of.

As far as kicking someone when their down goes, I am going to suggest that due to their business practises and lack of customer service they have kicked themselves down.
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Old 05-21-2014, 01:51 PM   #17
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A post here yesterday indicated that Parkliner was asking for a 25% deposit on orders.

With as many back orders as they appear to have, that might suggest to the whole world that they are building todays FGRV's with tomorrows customers money. Wait, didn't a guy named P**zi invent that?

Answering customers phone calls and emails, even if you only have bed news, would go a long way towards recovery.
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Old 05-21-2014, 01:57 PM   #18
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As far as kicking someone when their down goes, I am going to suggest that due to their business practises and lack of customer service they have kicked themselves down.

Well said!




To address the issue with not being able to get into Parkliner for warranty issue. I would like to think that the goal of any trailer manufacture would be for the trailer "warranty" to expire without there being an issue/issues! Personally I would hope to buy a trailer that I didn't have to run it back to the manufacture time and time again. That is not to say issues don't arise, we all know they do. But you talk the talk, you better walk the walk. The glass category of trailers is too small to baffle with BS!
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Old 05-21-2014, 02:06 PM   #19
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I do recall a couple of issues with parkliner being heavily discussed in a couple of threads but really the only two I can recall are the tire rubbing the wheel well and something to do with concerns about the battery not being vented sufficiently.

I don't recall claims of death, injuries or fires from these issues. Not to say they did not need to be addressed, just that putting them in perspective is part of the evaluation process. I think much of the problem at that time centered on the difficulty of communication with the company and getting issues resolved promptly which it appears the company is taking steps to resolve.

Would probably be useful if one of you that participated in those threads could provide a link or two so the OP could read through the entire discussion and final resolution to make a more informed decision.

All brands seem to have good points and bad points so gathering information about the good and the bad is important to avoid buyers remorse and make the best choice for your needs.
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Old 05-21-2014, 02:08 PM   #20
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Thank you Roger. The negative blitz is wearing.
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Old 05-21-2014, 02:42 PM   #21
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Well I will tell you that I personally have relocated so many batteries on our campers that I have lost count. Batteries are not only relocated but replaced free of charge to the owner because it is a safety issue. This applies to all Parkliners no matter age or warranty. The same goes for the tire rubbing also. Also to let it be known that we as a company are trying to schedule repairs when ever we can but we are a very small company that has made some mistakes but all repair work has to fit into the production line work. The same guys that produce have to do the repairs because we are the only ones that work there. There are 5 guys in the shop and that is all. "So let me guess" Hire more people. Roll eyes . We would but us as a company spent almost more money fixing issues last year than we made from Camper production. So I'm sorry if we are taking longer than a larger company with 100's of employes and deep pockets. We build a quality product with blood sweat and tears, yes we had issues but we are working on them but we are here to stay. Also our sales pitch is "Please go look at other EGGs and decide for your self " 9 times out of ten Parkliner sells itself.
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Old 05-21-2014, 02:57 PM   #22
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Actually production work should work around your safety repairs but I get your point. You're small, you have had problems and are trying to fix them best you can vs we know you have problems, fix them and stop making excuses.

It would appear this discussion may have run it's course, perhaps a moderator would close it before we go completely negative.
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Old 05-21-2014, 02:59 PM   #23
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Thank you for responding Aaron.
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Old 05-21-2014, 03:20 PM   #24
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Post #21 acknowledges that Parkliner sees the Battery issue as a "Safety Issue" yet how many still aren't corrected??? Ditto for the tires rubbing?

Nothing like an employee telling off the customers to improve the company image.....

If it was mentioned exactly "How Many" trailers were repaired at the factory it might impress those that can't seem to get theirs scheduled. And complaining that they spent as much money fixing customers trailers as they earned selling new ones is of no interest to current and waiting customers.

Maybe GM should also blame their customers for all the accidents and deaths with the ignition switch issue. After all it was going to cost GM money to fix them, and that would cut into stockholder profits. But then again, GM apparently took so long to address the problem because they are so big.....

Business Rule #27: Don't make your problems the customers problem.....
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Old 05-21-2014, 03:45 PM   #25
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Bob do you own a ParkLiner?
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Old 05-21-2014, 03:47 PM   #26
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Also there are only a hand full that have not been fixed and I know this because there is less than 100 on the road
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Old 05-21-2014, 03:50 PM   #27
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It's easy to avoid this post if it's not of interest, it's called just scroll on by.



Roger, I agree it would be helpful to link previous discussions. I will try and look back, but have to say some discussions were not only closed but disappeared altogether. It's unfortunate when that happens! Vital info, suggestions etc are lost. The discussion of the last few pages are based on fact's. Not just pulled out of the air. Sorry if fact's disturb some!
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Old 05-21-2014, 03:51 PM   #28
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Also I not trying to make it anybody's problem it is our own I was justs heading light to the people that have never been to our shop and want to keep comparing us to GM and we are on a totally different level than them such as they build more cars in a week then we do in a year
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