his year I am without a TT, and I decided to do my summer camping with my Lil Hauley cargo trailer. But it's hot on my way to the mountains or the cooler north. So this past April I bought an LG portable AC unit, refurbished, from a local discount store.
I plugged it in and tried it, and I felt it get cool. Ok. I turned it off and put it away.
Now in late June, I'm getting things ready for my July trip. While cleaning the inside of the trailer, I put the AC unit in the Hauley to cool it down while I worked. It came on, and I set the temp control to coldest (62*). The compressor ran for a minute and then stopped... and it ran with fan only for 5 minutes... then the compressor ran and cooled for a minute... then fan only for another 5 minutes... and so on. 90* inside the trailer, and not getting any cooler! After a half hour of this I gave up and put the AC away.
So I put in a warranty repair request online with LG. I specifically mentioned that it was a refurb unit and I gave them the refurb number stickered on the back of the unit. Everything went smoothly, they said they have mobile repair service, expect contact soon to repair under the warranty.
2 days later I get an email stating they need a copy of my receipt, and to submit it I must put in another
onlin repair request and attach the receipt to it. I do that, and once again I give them the refurb serial number found on the unit. All looks good, they say I'll be contacted by mobile repair.
2 days later I get another email saying, "...we have attached a pdf copy of the owner's manual to guide you in the operation of your LG portable air conditioner... Have a wonderful day and thank you for trusting LG." That's all they're giving me!
Ok, so now I call their toll free number and I tell LG customer service the situation. The gal (with a heavy accent of some sort) tells me that my receipt wasn't specific enough because it doesn't list the name of the item purchased. I replied that this was a discount outlet that sold me the refurb'd AC unit, and the generic cash register receipt is all they issued to me. Then she tells me, "Oh, there's no warranty on refurbished items."
So, I have a $160 fan. Or a $160 paper weight
. Take your pick. It would probably cost another $150 to get it fixed.
As a bit of hindsight, I went to Amazon and looked up this particular LG model, LP1014WNR. Guess what? About 15% of the reviewers give it only 1 star! People were complaining of DOA, or saying it worked for just 3 days, or it worked for only 2 weeks. And people unhappy with LG customer service.
Lesson learned: I will never, ever, ever buy another LG product.
They have lost a customer for life.