Some thoughts on Fiberglass manufacturers.
Most Fiberglass trailer manufacturers sell direct to the end user. They have good reasons to maintain excellent customer relationships and to ship products that work well. They have no local dealers to repair their failings.
A company that does not have customer care as a mantra will not be in business for long. Both Scamp and Casita
have been around for a long time; I suspect they are doing something right beyond making products that last for many decades.
Do they sometimes ship imperfect products? Of course. When they have a problem their rule has to be fix the problem, with the customer to create a satisfied customer because satisfied customers create more sales. Similarly they have every reason to fix the problem at their manufacturing facility because eliminating problems creates profits necessary to keep the business going. They can not afford to do less with the customer or with manufacturing quality.
It's reasonable for customers to have complaints, nothing is perfect. It is reasonable also to wait for a company response to know their solution. We must work for solution and improvement in all that we do.