Outback 13 versus Escape 13 - Page 2 - Fiberglass RV


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Old 08-18-2009, 08:11 AM   #15
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Name: Donna D
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Team Trillium (Outback) is a Canadian company (Alberta). Trillium RV, the "original" Trillium is a US company (Carson City, NV).
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Old 08-18-2009, 10:52 AM   #16
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There was a discussion in another thread about problems with Team Trilliums (Outback) customer service and in that thread there were both people who had problems and others who were very pleased with their service. That said I have heard no complaints about Escape's customer service.
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Old 08-18-2009, 01:18 PM   #17
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Thanks, Donna. The part I didn't have in my head was that Team Trillium and Outback were the same. Now I know.

Raya
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Old 08-18-2009, 01:38 PM   #18
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so what about trillium RV from the US...anyone have a new one of those??

Sean.
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Old 08-18-2009, 02:08 PM   #19
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yes, we have a few happy customers from trillium RV USA in this forum. Others will chime in if I'm wrong, but I think escape makes all the the fiberglass shells for that company.

Edit: can anyone share if Trillium RV USA is a one man operation? I can't get a feel for the size of the company from their website. Is the company run from a commercial building or the owners private residence? Thanks
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Old 08-18-2009, 04:58 PM   #20
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yes, we have a few happy customers from trillium RV USA in this forum. Others will chime in if I'm wrong, but I think escape makes all the the fiberglass shells for that company.

Edit: can anyone share if Trillium RV USA is a one man operation? I can't get a feel for the size of the company from their website. Is the company run from a commercial building or the owners private residence? Thanks

ya I'd like to know the same thing. I can't get a feel for their "company" either.


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Old 08-18-2009, 08:05 PM   #21
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Yes, we have several members with new Trilliums. Roger CH is one of the most active. Nice trailer. I bet he would be glad to answer any questions.
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Old 08-18-2009, 08:18 PM   #22
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Hi: All... I had the chance to talk to Tom Young owner of Trillium RV U.S.A. at Bolerama as he was in Canada delivering a trailer load of trailers. I think he is a bit of a "one man band" at the moment due to starting up his company. He told me that California really wanted him to start there...but proceeded to throw up roadblocks at every turn. The reason for the Escape shells was something to do with million dollar air handling equipment required for the strict E.P.A. code in Ca. Solution...Move to NV.
Being a former production V Pres. for Trillium Trailers Markham Ontario Canada in the '70's doesn't hurt either.
The concern of the '09 Trillium owner I spoke to was interior fit/finish but then again there were time lines due to delivery for Bolerama in early July. In this case Escape has had more years to..."Get It Right"!!!
We have an early years Escape 17'er here in town and viewing both I noticed a vast improvement in our 5.0
Alf S. North shore of Lake Erie
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Old 08-19-2009, 06:49 PM   #23
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hi everybody! yes, dennis and i have our outback by team trillium in calgary and frankly, we love it!
and we have not had any negative dealings with the calgary manufacturers at all. in fact, we have felt that they have always answered any of our questions/queries in a timely manner and with good customer service.

sure, we would like to see a few changes made to our outback to make it perfect...some of which i have PM'd sean about already...but honestly, these are now things that are either stock on the new units or orderable options, according to their website.
our unit is now 5 years old and we did not get to choose any options, as we bought from a guy in nova scotia who had ordered 5 units and had them shipped from calgary by train, and actually we got the last unit, so it was like it...or lump it!! and we like it!!!
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Old 08-19-2009, 10:10 PM   #24
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one thing that always stuck out in my memory was a member here called team trillium and received rude customer service over the phone and took their business elsewhere. That was a potential 13 grand customer.
You may be thinking of me........It's a long story but the sales rep I talked had no interest at all in helping me ...she told me that Outback doesn't really sell their trailers in the U.S. and didn't encourage me to pursue my search. I took my business to Tom Young who makes Trillium RV in the U.S. We love our Trill, it's a Thrill. By the way, I'm not the only one who was treated poorly over the phone by Outback.

Lloyd
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Old 02-20-2012, 11:00 PM   #25
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Originally Posted by theresa p View Post
hi everybody! yes, dennis and i have our outback by team trillium in calgary and frankly, we love it!
and we have not had any negative dealings with the calgary manufacturers at all. in fact, we have felt that they have always answered any of our questions/queries in a timely manner and with good customer service.

sure, we would like to see a few changes made to our outback to make it perfect...some of which i have PM'd sean about already...but honestly, these are now things that are either stock on the new units or orderable options, according to their website.
our unit is now 5 years old and we did not get to choose any options, as we bought from a guy in nova scotia who had ordered 5 units and had them shipped from calgary by train, and actually we got the last unit, so it was like it...or lump it!! and we like it!!!
was this guy a dealer? every time i ask a dealer about parts and tell them what it is for they scratch their heads and change the subject...i would like to find a dealer in nova scotia that had a clue about these trailers.

thank you
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Old 02-20-2012, 11:54 PM   #26
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You will never go wrong dealing with Rease and Tammy at Escape. Their trailers are about the best I have seen among new trailers in terms of fit & finish and they really care about ensuring you are happy with your purchase.
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