Pain in the Fiamma - Fiberglass RV


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Old 03-27-2007, 10:21 AM   #1
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Have any of you ever had to buy any parts for a Fiamma awning? The rafter on our awning snapped during a really nasty thunderstorm. So I've been trying to order a new one. Specifically the one that helps shed rain. So I got the part # and called several of my local RV dealers. None of them will order any Fiamma parts, as they're not Fiamma dealers. I told them that all they have to do is call the 1-800 number I had for Fiamma and they can get the part for me. Guaranteed sale. No go. They just won't order any Fiamma part for me (and as I'm a retail customer, Fiamma won't sell directly to me). I tried a half dozen different local RV dealers, including Camping World.

So I was told to call Leisure Time RV in Florida to order the part, which I did, and the person I spoke to in their parts department could not have been more ignorant of the product line and had no idea what I was talking about and could not order the part for me.

If any of you have ordered Fiamma parts, where did you get them?

Thanks!
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Old 03-27-2007, 02:40 PM   #2
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If any of you have ordered Fiamma parts, where did you get them?

Thanks!
Have you tried to get the same part, but through Dometic?? It's my understanding it's the same awning.
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Old 03-27-2007, 03:36 PM   #3
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I have ordered parts for the Fiamma through Camping World.
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Old 03-27-2007, 03:55 PM   #4
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I ordered mine from a company in Los Osos, CA. The companies primary market is VW vans and so they cannot help with any information to deal with Fiberglass Trailers.

Taylor is a very nice guy and will order what ever you need. He told me if there is a problem though with the product, I had to deal directly with Fiamma.

I hope this contact helps you solve your problem...<blockquote>Taylor Grant
GoWesty! Camper Products
1119-A Los Olivos Avenue
Los Osos, CA 93402
1-888-469-3789 x102
Tech Line: (805) 528-7888 X102
taylor@gowesty.com</blockquote>
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Old 03-27-2007, 07:02 PM   #5
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I have ordered parts for the Fiamma through Camping World.
I tried that. My local Camping World said "No". End of issue with them.
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Old 03-27-2007, 07:03 PM   #6
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I ordered mine from a company in Los Osos, CA. The companies primary market is VW vans and so they cannot help with any information to deal with Fiberglass Trailers.

Taylor is a very nice guy and will order what ever you need. He told me if there is a problem though with the product, I had to deal directly with Fiamma.

I hope this contact helps you solve your problem...<blockquote>Taylor Grant
GoWesty! Camper Products
1119-A Los Olivos Avenue
Los Osos, CA 93402
1-888-469-3789 x102
Tech Line: (805) 528-7888 X102
taylor@gowesty.com</blockquote>
A year ago I asked them about the Fiamma Florida Room. They said they didn't know what I was talking about.
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Old 03-27-2007, 09:24 PM   #7
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Have any of you ever had to buy any parts for a Fiamma awning? The rafter on our awning snapped during a really nasty thunderstorm. So I've been trying to order a new one. Specifically the one that helps shed rain. So I got the part # and called several of my local RV dealers. None of them will order any Fiamma parts, as they're not Fiamma dealers. I told them that all they have to do is call the 1-800 number I had for Fiamma and they can get the part for me. Guaranteed sale. No go. They just won't order any Fiamma part for me (and as I'm a retail customer, Fiamma won't sell directly to me). I tried a half dozen different local RV dealers, including Camping World.

So I was told to call Leisure Time RV in Florida to order the part, which I did, and the person I spoke to in their parts department could not have been more ignorant of the product line and had no idea what I was talking about and could not order the part for me.

If any of you have ordered Fiamma parts, where did you get them?

Thanks!
Last week I called Casita, needed replacement rafter for my '94. Jay gave me an 800# for Dometic. Called, they took order and will ship UPS. I would call Jay, bet he can help with Fiamma.
Good luck,
Dick I
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Old 03-27-2007, 09:27 PM   #8
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A year ago I asked them about the Fiamma Florida Room. They said they didn't know what I was talking about.
I got the same thing when I talked to a salesman. You need to talk to Taylor.
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Old 03-28-2007, 04:04 PM   #9
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Fiamma relented and sold me the rafter directly. Since I was unable to get a retailer to sell it to me, they bent the rules and sold me the part I wanted. It will arrive by the end of the week.
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Old 03-28-2007, 04:14 PM   #10
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Fiamma relented and sold me the rafter directly. Since I was unable to get a retailer to sell it to me, they bent the rules and sold me the part I wanted. It will arrive by the end of the week.
Good, Glad you were able to work it out.
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Old 04-03-2007, 05:29 AM   #11
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The new rafter arrived yesterday!
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Old 04-03-2007, 04:37 PM   #12
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Last year I was able to order parts directly from here, just be sure you know the description of your awning
http://www.fiammausa.com


Below has the part sheets etc
http://www.casitaforum.com/invboard/index....hl=Awning+parts
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