I' m a Canadian resident and ordered from american RV stores is normal business for me, I normaly managed to pickup the paper at the UPS wharehouse, get to the Canadian custom office, paid my duty fees and get back to the UPS wharehouse to pickup my package. A lot of work but UPS charge my $23 for a $25 item to do this job and the custom office is just 1 miles from there wharehouse so go figure.. I ask my shipper to use USPS because I get the same package to my my door for $5! But mistake happen and you can get scam..Here the story..
I order from www.rvupgradestore.com
store a HepvO valve, I specify in a E-Mail to tell UPS I will take care of the paperwork, They didn't notice my demand and repply by E-mail with a tracking number. I'm convice everything is find so I wait and track my package on the UPS internet site. The day before the delivery I check before calling them and find out they have done the paperwork! I call and tell them my intention and they refuse to cooperate. I write to RVupgrage and tell them what happen to me and I ask them to use USPS for futur Canadian customer transaction. For me the case was close and I get scam by UPS... One day past....Well guest what I was working on my harbor crane (117 feets above the ground) and I receive a phone call from RVupgrage california, a very nice lady (Debbie) tell me they are sorry and they will refund me the $23 UPS charge me! G... what a suprise! This is five stars service!
I finish my working day and get home and my girlfriend said "UPS didn't deliver your package they got a issue with the truck" . They out of luck and I will give them a hard time...I manage to convince them and they agree to let me do my paperwork and pick my package to the UPS wharehouse the ressult, a $4 fee instead of a $23 fee of UPS.
Now refunding RVupgrade is my first priority , those peoples deserved to be reward for such a fantastic service, we are in a economic crisis and they stay behind there customers, they deserved a big thumb up!