Norm, I may contact the owner of Scamp just as a heads up. That way the balls in his court if it is a concern for him or however he wishes to deal with it.
Vtec, You bring up some good points if someone has a motive and was out to slam a particular business or the validity of reviews. If you look back at various threads about Scamp customer service it looks like to me that those concerns that upset customers were fairly reasonable. They made numerous attempts to contact them via e-mail which has been demonstrated at least in this forum not to be Scamps strength in communication. Phone calls were highly recommended and some customers still had issues evidently regarding contacting their parts department or having their calls returned. I'm not saying all but there did seem to be an issue.
Regarding my own experience I have always contacted their sales department and talked to the same person by phone. I never used e-mail but when I called it seemed like the information I was getting was different each time basically telling me what I'd like to hear and he would mention availability of items not listed on their brochure or website and others mentioned that specifically also on this forum. I'd always come away from the phone call with more questions as to what was really available and wondered if I needed to provide a secret code or handshake to get the accurate information besides him always trying to get a deposit.
Whether by phone or driving to Backous in person I felt I made every attempt to work with Scamp except going over the head of the salesperson and asking for the owner but I just didn't feel comfortable since the owner is ultimately responsible for the culture and their conduct. I like Scamp trailers for various reasons and I've lived in Minnesota for 15 years so it's like a 2nd home for me but it was just a bad experience and the thing not to do in sales. I'm a fairly reasonable and patient person that has a great deal of experience in sales and there are a couple of basic things that could have been done.
#1 Know your product which includes it's strengths and weaknesses including the competition.
#2 Take the time to listen to your customer to find out how they will use this RV and what their concerns are. Don't interrupt and cut them off! lol
#3 Be honest, sympathetic, sincere and explain what is realistic, options and what they can expect down the road so the customer is prepared such as wear and tear items due to the unique design of the product.
There is an old saying in the car business with someone coming in looking for something in a used car that the odds were infinitesimal in finding what they wanted by referring them to the fantasy car factory. Your not helping the customer by saying you'll keep an eye out for it. Council them by being honest about what the odds are so they can move on to other options. Otherwise that customer is out there looking for something that doesn't exist.
I never questioned the performance of the heater. It was just the noise issue for some who posted. Some folks could sleep with a freight train going by and others can't. If they only offer one heater and are unable to substitute just let me know. I can decide in the end if it's really an issue for me and if it is I can figure that into the costs for modifications vs purchasing another brand if that's the route I'd like to go.
Door seals Again just be honest and let me know if the seals need to be replaced after a certain amount of time rather than a blanket response with dismissal and lets get back to the office.
, window options whatever. The main reason I went there was to get accurate info besides seeing Scamps for the 1st time but instead I got a bunch of baloney and pressured to put $500 down and do paperwork 5 times all within 45 minutes. I barely got the factory tour and and didn't see the new cabinet shop expansion since he was in such a hurry to get me back to the sales shack. lol
Sorry to beat this thread to death! Like I said I'll contact the owner on Monday and just leave it for him to do whatever.