Well, customer service called and said that they have a recorded conversation with my husband where he agreed to paperless. He had called them because he could not get into the website to pay the bill. He said that he thought they were just giving him access to be able to pay the bill online.
I also learned that they changed the policy numbers when they started using new software, probably the reason we couldn't get into our account with the policy number. She said they sent an email confirming the paperless change and I did not see that and my husband NEVER cleans out the email box, ever so I have to weed through it. And, we still did not receive a paperless bill either but they claim to have the bugs worked out with the new software.
I do get tired of all of those you have to check a box to opt out or you are in. It causes so much junk mail.
Once, we decided with all the Good Sam junk mail that we would opt out. Then, they didn't send us the renewal for our club membership so the membership lapsed without us realizing it. When I called, they said when we stopped the junk mail, that would include the bills for club membership.
If anything becomes a hassle, it gets the ax because life is too short!