The Era of the Clueless - Fiberglass RV


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Old 03-31-2012, 11:20 PM   #1
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The Era of the Clueless

Soo.. today I went to Napa to buy some bulk wire to redo my brake runs on the Leocraft.

I go to the wire section, and there is nothing there long enough. Off to the counter I go.

"Hi, do you sell wire in bulk?"
"Yes we do"
"Great. I need 30 feet of 10 gauge copper stranded wire, Blue, and 30 feet of White"

I kid you not.. this was his next question

"Is that electrical wire?"
"Uhm, yes."

Then the inevitable question I HATE...

"Well, What are you trying to do?"
"I am rewiring the brakes on my trailer"
"Oh, we don't have trailer parts here"
"It's wire..it doesn't care where it goes, really."

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Old 03-31-2012, 11:44 PM   #2
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LOL, I know exactly what your saying! It isn't really all that funny! But I have had the same experience.

And though I would never tackle my trailer brakes. I, to hate the cross examination. Hang in there Gina, You rock!
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Old 03-31-2012, 11:56 PM   #3
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Well, did they come up with the wire you wanted, or not? We want to hear the rest of the story!
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Old 04-01-2012, 12:37 AM   #4
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oh, he eventually did yes. After he found the Electrical section :-P

What amazed me is that he had no clue that that type of wire had an electrical application, but he still attempted to "help" me troubleshoot.

I personally find it very annoying when you go into any type of parts store and give them a very specific request. The request is based on your own troubleshooting and analysis. I have already spent the time determining the correct part I require, I don't want to go through it all over again at the parts counter, especially for something so simple. If I don't know what I need, I will ask.

"I need an 8x32 pan head phillips sheet metal screw, 1 1/4", stainless"

The counter troubleshooting begins, even if I didn't request it.

"What are you doing? (Or "what do you need it for")
"I am remounting my fridge"
"what kind of fridge"
"Its a Dometic RM211"
"We don't carry Dometic parts. Are you sure it's loose?"
"Yes, because it wiggles"
"Does it have a metal frame?"
"Yes"
"OK, let me look that up"
*Taps foot and grinds teeth*
"We don't have Dometic parts, but I bet you could just use an 8x32 pan head phillips sheet metal screw, 1 1/4" at least. And because its gonna see moisture, I would recommend you go with stainless steel"

Its a "Gurrr" and Giggle at the same time.
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Old 04-01-2012, 12:51 AM   #5
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LOL..............


But I am glad you got what you needed in the long run!
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Old 04-01-2012, 03:09 AM   #6
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Peter Principle

It is Peter Principle at works; if they would know more they would not be working at that capacity.
George.
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Old 04-01-2012, 04:29 AM   #7
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I'm surprised he didn't try and sell you some brake line. The worst is going to a hardware store looking for hardware. Toasters and grills they have. Hardware??? Raz
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Old 04-01-2012, 07:59 AM   #8
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Customer service, when you don't want that kind of customer service! I refused to be interrogated. When asked what I need (part) for... I saw "Why do you want to know"? They usually come back with... "I might be able to give you a better solution." So, I say "Do you carry (part) or do I need to go someplace else"? That usually shuts them up and I get out of the store faster.
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Old 04-01-2012, 08:09 AM   #9
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In the same vein I think is when I ask someone for their address and they say"where are you coming from?"?

I usually respond asking if it might change depending on my location and normally they have no idea what I am asking?

People kill me.
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Old 04-01-2012, 08:15 AM   #10
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"I need some stainless steel screws, where might I find some?"

"They're right over here. How long do you need 'em?"

"Well, I'm going to need them a long time!"

Spanke
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Old 04-01-2012, 08:18 AM   #11
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LOL, I like that one Ed. Although I have been guilty of asking "Where are you coming from" myself b/c I then know the best route to take them. I've been asked where I was coming from even though I specifically said I'm going to use my GPS and just need the street address. Like the GPS cares where I am starting from, LOL.
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Old 04-01-2012, 11:09 AM   #12
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yep..

Just tell me where I am going, not how to get there. (Unless I ask)
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Old 04-01-2012, 12:35 PM   #13
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Hi: Gina D... Here's one for your book. I was installing a MaxxFan in our former Boler. I took one of the mounting screws in to my supplier as I'm used to poor quality hardware in those tiny packets supplied. I put it on the counter and said "I want 24 of these in S/S". She tried to pick it up with a magnet and couldn't so handed it back and said "It already is".
Alf S. North shore of Lake Erie
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Old 04-01-2012, 02:58 PM   #14
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Customer service people have lost the simple ability to listen. They pick up one or two words and assume from there. It's a PITA, but if the person is of no help, go to see the manager, tell him/her you spoke to so and so, but they were unable to help. If the manager has to do that persons job enough, he'll either train him properly (which companies no longer do either) or hire someone knowlegable who needs a job. At Home Depot one time, I asked a fella where the drill bits were. He took me over to where there were screwdrivers with interchangable bits. I said those are screw drivers, not drill bits. He said, "they have bits you can change out". DUH
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