Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-05-2012, 09:31 AM   #1
Senior Member
 
DannyH's Avatar
 
Name: Dan
Trailer: 1976 Scamp 13 ft "Siesta"
Oregon
Posts: 536
Registry
When you get bad customer service, Youtube it.

I had this sent to me and hope it real. I like how he handled bad customer service.

Subject: Fwd: United Airlines broke his guitar and he pays them back
Date: April 2, 2012 8:36:56 PM PDT


A musician named Dave Carroll recently had difficulty with United Airlines.

United apparently damaged his treasured Taylor guitar ($3,500) during a flight. Dave spent over nine months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The manager responded: "Good luck with that one, pal."

So Dave posted a retaliatory video on youtube. The video has since received over 6 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal."

Taylor Guitars sent the musician two new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

Here's the video http://www.youtube.com/watch_popup?v=5YGc4zOqozo




__________________

__________________
Dan H
Oregon

Just for fun Photo Website - http://www.flickr.com/photos/dan_hottenroth/
DannyH is offline   Reply With Quote
Old 04-05-2012, 11:43 AM   #2
Senior Member
 
Thomas G.'s Avatar
 
Name: Kinga DeRode
Trailer: For Sale Or Rent
Rooms to Let 50 Cents
Posts: 5,086
This has been around for a couple of years.

Maybe I'll do a video called UHaul won't answer my emails.
__________________

__________________
UHaul owners, join the UHaul Campers on Facebook. https://www.facebook.com/groups/529276933859491/
Thomas G. is offline   Reply With Quote
Old 04-05-2012, 01:06 PM   #3
Senior Member
 
james kent's Avatar
 
Name: james
Trailer: Boler 1984
Ontario
Posts: 2,624
Quote:
Originally Posted by Thomas G. View Post
This has been around for a couple of years.

Maybe I'll do a video called UHaul won't answer my emails.

"Good luck with that one, Pal."

.
.
Sorry ,I couldn't resist.
__________________
james kent is offline   Reply With Quote
Old 04-05-2012, 01:21 PM   #4
Senior Member
 
CindyL's Avatar
 
Name: Cindy
Trailer: 16 ft U-Haul VT
Illinois
Posts: 2,137
Registry
Uhaul does not believe that there are Uhaul campers. They are all stolen . I know a guy who was told that by his Uhaul dealer.

CindyL
__________________
CindyL is offline   Reply With Quote
Old 04-05-2012, 03:38 PM   #5
Senior Member
 
Thomas G.'s Avatar
 
Name: Kinga DeRode
Trailer: For Sale Or Rent
Rooms to Let 50 Cents
Posts: 5,086
Quote:
Originally Posted by CindyL View Post
Uhaul does not believe that there are Uhaul campers. They are all stolen . I know a guy who was told that by his Uhaul dealer.

CindyL
I know, that is why I uncovered my UHaul decals, just to put a burr in their saddle.
__________________
UHaul owners, join the UHaul Campers on Facebook. https://www.facebook.com/groups/529276933859491/
Thomas G. is offline   Reply With Quote
Old 04-05-2012, 04:00 PM   #6
Senior Member
 
theresa p's Avatar
 
Name: theresa
Trailer: Outback (by Trillium) 2004
New Brunswick
Posts: 1,143
Registry
dave carroll has recently become involved with a social media site allowing people to complain... gripevine.com

his united breaks guitars song/video was a huge you tube success. seems that the squeaky wheel DOES get the grease!
__________________
theresa p is offline   Reply With Quote
Old 04-05-2012, 06:37 PM   #7
Moderator
 
Frederick L. Simson's Avatar
 
Name: Frederick
Trailer: Fiber Stream
California
Posts: 7,984
Registry
Send a message via AIM to Frederick L. Simson
Talking

Quote:
Originally Posted by Thomas G. View Post
Maybe I'll do a video called UHaul won't answer my emails.
Somebody ought to do one for Burro.
__________________
Frederick - The Scaleman
1978 Fiber Stream 16 named "Eggstasy" & 1971 Compact Jr. named "Boomerang"
Frederick L. Simson is offline   Reply With Quote
Old 04-11-2012, 03:40 PM   #8
Senior Member
 
Thomas G.'s Avatar
 
Name: Kinga DeRode
Trailer: For Sale Or Rent
Rooms to Let 50 Cents
Posts: 5,086
Quote:
Originally Posted by Thomas G. View Post
This has been around for a couple of years.

Maybe I'll do a video called UHaul won't answer my emails.
Well now I did it. After getting ignored by UHaul for months in my request for a UHaul SuperGraphic, I posted a nastygram on their Facebook page. I explained that I could take being denied, but hated to be ignored ....in so many words. Got two responses from two departments today, after months of silence.

I've lost any enthusiasm for UHaul beyond their b@st@rd child campers, but it is nice to have someone acknowledge you.
__________________
UHaul owners, join the UHaul Campers on Facebook. https://www.facebook.com/groups/529276933859491/
Thomas G. is offline   Reply With Quote
Old 04-11-2012, 04:33 PM   #9
Senior Member
 
Name: Bob
Trailer: 1973 Hunter Compact II
California
Posts: 4,452
Yep, that is not only old news (2008) but Mr. Carroll used the incident to build his own career. Here's a little more on what I see as self promotimg extortion.
United Breaks Guitars - Wikipedia, the free encyclopedia
__________________
Bob Miller is offline   Reply With Quote
Old 04-11-2012, 04:50 PM   #10
Moderator
 
Matt in SV's Avatar
 
Name: Matt
Trailer: U-Haul VT16, Escape 19
California
Posts: 971
Registry
Quote:
Originally Posted by Thomas G. View Post
Well now I did it. After getting ignored by UHaul for months in my request for a UHaul SuperGraphic, I posted a nastygram on their Facebook page. I explained that I could take being denied, but hated to be ignored ....in so many words. Got two responses from two departments today, after months of silence.

I've lost any enthusiasm for UHaul beyond their b@st@rd child campers, but it is nice to have someone acknowledge you.
Did you get denied twice?

Regards,

Matt
__________________
Planning our next Escape!
Matt in SV is offline   Reply With Quote
Old 04-11-2012, 05:36 PM   #11
Senior Member
 
Thomas G.'s Avatar
 
Name: Kinga DeRode
Trailer: For Sale Or Rent
Rooms to Let 50 Cents
Posts: 5,086
Quote:
Originally Posted by Matt in SV View Post
Did you get denied twice?

Regards,

Matt


No, actually they offered up a low resolution JPG that would be useless for enlarging into a trailer graphic. Claimed they had nothing better.
__________________

__________________
UHaul owners, join the UHaul Campers on Facebook. https://www.facebook.com/groups/529276933859491/
Thomas G. is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Scamp customer service Perry J General Chat 7 10-01-2011 01:09 PM
Great Customer Service Sharon G General Chat 3 05-13-2010 11:35 PM
YouTube Christmas Nancy in Oregon Jokes, Stories & Tall Tales 4 12-22-2007 05:13 AM
Fiberglass on Youtube Charlie C General Chat 9 05-18-2007 11:06 PM
Dometic customer service Al & Cindy K General Chat 0 03-15-2006 08:28 AM


» Upcoming Events
No events scheduled in
the next 465 days.

All times are GMT -6. The time now is 02:03 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.