Year Scamp 13 weight was 1,000 pounds? - Page 5 - Fiberglass RV


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Old 05-01-2015, 11:11 AM   #57
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Name: Darral
Trailer: Scamp Standard 13' 2010
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I have to say it Floyd, but the MOST information I had gotten on my Scamp before I purchased it was from you. The factory contributed NOTHING of value to me. The BEST information I've gotten for the past 5 yrs is from "experience". But THAT can be costly because of "ignorance".

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Originally Posted by floyd View Post
You did get a follow-up on your way home though. I often think this is better anyway since it gives time to digest that first "bite" of information given at the factory.
I recommend newbies go to a ScampCamp soon after purchase where they can get a good exposure to information and have questions answered.
I have bought a lot of cars and even houses, and have never gotten a seminar with any of them, same is true of the tools and appliances I have bought over the years.
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Old 05-01-2015, 11:14 AM   #58
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Hmmmmm... I've yet to see a manual for a Scamp, but I am sure that they exist somewhere.


But I think that you make my point, most of your suggestions require that the buyer/owner do something that the manufacturer should have done, but didn't do.


And I tried printing out one of those videos, didn't work out so well...
I think that I am only suggesting that the buyer/owner do something that they should do for themselves. homework first... purchase later.
Every question I asked of Scamp was answered before the check was written.
Most fiberglass buyers are smarter and better educated than the general population anyway... it seems half of them are retired school teachers!
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Old 05-01-2015, 11:20 AM   #59
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Originally Posted by Darral T. View Post

Ok..my gripe here is, I hear that Escape, Oliver and some others thoroughly go over their trailers with the customer BEFORE they're taken out of the factory. Scamp did NOT do that with me. It was the lil ole fart that needed to retire that rushed me through.... would not take the time to give me "hands-on". Then I struggled with the goofy stabilizers that Scamp puts on the back of their trailers at the first campground and nearly ruined one of them because of it. Hopefully he's gone now and they've changed their introduction to new trailers to someone more caring.

.
Don't count on it! Having worked for a family owned and operated company for a time I know how hard it is to fire or force a family member to retire

I am *sorry* though to hear Darral that the orientation on pick up was so lacking.
Got to wonder though if it is simple due to the fact they are building an economical trailer and in order to keep it affordable they need to keep operating costs down so they simple can not afford to provide the same level of customer service the other two manufactures you mention are. There is a very real cost to a company that is providing *good* customer service & it does not come cheap and the cost of it will be built into the sales price of the item being sold.

Not trying to make an excuse for Scamp just looking for an explanation for it.
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Old 05-01-2015, 12:17 PM   #60
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Planes, Boats and Trains?

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Originally Posted by floyd View Post

I have bought a lot of cars and even houses, and have never gotten a seminar with any of them, same is true of the tools and appliances I have bought over the years.
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Ya, but you usually have a drivers license when you buy a car and most peeps have a professional (and in California, licensed) home inspection done before buying.

Any thing less is either illegal or foolish.

As I mentioned in the beginning, my local RV dealer "schools" new RV owners and will take 2 hours or more to do that , as well as confirming that the TV is rated and equipped to tow what the customer is buying.
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Old 05-01-2015, 12:25 PM   #61
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Scamp should do better.

When we picked up our new Casita last spring they provided a comprehensive orientation covering all aspects of the trailer inside and out. I believe we were there for approximately 4 hours including the paperwork completion.
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Old 05-01-2015, 12:47 PM   #62
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Name: Darral
Trailer: Scamp Standard 13' 2010
Tennessee
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Carol, over the past 5 yrs, I've heard MANY new Scamp buyers mention this same scenario. Not everybody there was unfriendly though. Dont get me wrong, but THIS guy is your introduction to a brand new Scamp trailer!! My wife is very conservative compared to me- to whom she quickly declares my "A-type" personality. But even SHE made mention of how curt and rude he was to a new customer! Well..may as well say this. But I told him I wanted to fire up my A/C. He said, "It works." I told him I want to run it. He said "There aint NO USE trying it, it works." That was it I told him he could stay or leave because I wasnt leaving the factory until I tried out both my A/C and heatstrip!! He shut up after that because I wouldnt let him run over me.

Unfortunately, he MAY still be there. I see him on their updated site. Take a look-see. He looks mean! ""

Scroll down and you will see him at the front of the Scamp screwing on the propane hose. He'll never introduce me to another trailer.
Fiberglass Travel Trailer Manufacturer in MN - Scamp Trailers


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Originally Posted by Carol H View Post
Don't count on it! Having worked for a family owned and operated company for a time I know how hard it is to fire or force a family member to retire

I am *sorry* though to hear Darral that the orientation on pick up was so lacking.
Got to wonder though if it is simple due to the fact they are building an economical trailer and in order to keep it affordable they need to keep operating costs down so they simple can not afford to provide the same level of customer service the other two manufactures you mention are. There is a very real cost to a company that is providing *good* customer service & it does not come cheap and the cost of it will be built into the sales price of the item being sold.

Not trying to make an excuse for Scamp just looking for an explanation for it.
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Old 05-01-2015, 02:16 PM   #63
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Originally Posted by Darral T. View Post
Unfortunately, he MAY still be there. I see him on their updated site. Take a look-see. He looks mean! ""

]
LOL I wonder if the Eveland family has a family tree with photos on Ancestory.com that would tell you just who's brother/uncle/father he might be

All kidding aside I do feel for you and I don't think you or the others who have complained are wrong to complain. There is a fine line between acceptably customer service and just down right bad customer service.

Having said that it should be noted that myself and more than a few others have tried to point folks considering a Scamp for a number of years now to take a much more serious look at another manufacture to the north. The price point between the two is not as great as some seem to think when you do a side by side comparison of all the Scamp optional items and the other manufactures stock items. Price spread is even less now that we are holding a 18% off everything sale here in Canada for our friendly neighbours to the south.

By the increase in traffic volume heading south on a Sunday afternoon at our major crossing it looks likes a lot of folks are taking full advantage of the sale.
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Old 05-01-2015, 02:23 PM   #64
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We talking about the big "E"??? (Ummm...not 'Eveland')

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Having said that it should be noted that myself and more than a few others have tried to point folks considering a Scamp for a number of years now to take a much more serious look at another manufacture to the north.

By the increase in traffic volume heading south on a Sunday afternoon at our major crossing it looks likes a lot of folks are taking full advantage of the sale.
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Old 05-01-2015, 02:31 PM   #65
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OK, getting back to the original subject, I just returned from the scale. I wanted to check my weight before our Maiden Voyage. A 1980 Scamp 13, with a Honda eo2000i and an empty propane tank on the tongue, battery in the back under the dinette box, 3 gallons of water in the tank, a front dinette with a Scamp Toilet and an empty tank under the left seat, 5/8 plywood for all of the floors topped with 1/4" thick cedar floor over all. Total weight 1580 pounds. Tongue weight 230 pounds. I am good with that.
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Old 05-01-2015, 02:38 PM   #66
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Laughingindian, I hope you'll post that data in the real world trailer weights thread here: Trailer Weights in the Real World

Even better if you can get another weighing when you have it loaded to go.
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Old 05-01-2015, 02:39 PM   #67
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-------------------------------------------------------

Ya, but you usually have a drivers license when you buy a car and most peeps have a professional (and in California, licensed) home inspection done before buying.

Any thing less is either illegal or foolish.

As I mentioned in the beginning, my local RV dealer "schools" new RV owners and will take 2 hours or more to do that , as well as confirming that the TV is rated and equipped to tow what the customer is buying.
How would a license help when... 87% of driver's can't operate a manual transmission... and pity those who try to drive a new car with touch screen controls before a little study time.
How many licensed drivers could even drive a model "T" without asking a few questions?
Besides,you usually have a driver's license when you buy a trailer too!


A home inspection would not help you understand how to operate a digital thermostat in a new home, let alone every other system in a house.
I have never had an inspection done on any house I have bought, guess it is only foolish if you don't know what your looking at.

It still comes back to personal responsibility. If you have questions ... ask them, maybe the answer will be as simple as...
"The instructions are on the heel!"
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Old 05-01-2015, 02:39 PM   #68
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Name: Darral
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Good for you!! That's the ONLY way to tell where you stand with your weight, tongue weight etc. Thanks for the post!

Quote:
Originally Posted by Laughingindian View Post
OK, getting back to the original subject, I just returned from the scale. I wanted to check my weight before our Maiden Voyage. A 1980 Scamp 13, with a Honda eo2000i and an empty propane tank on the tongue, battery in the back under the dinette box, 3 gallons of water in the tank, a front dinette with a Scamp Toilet and an empty tank under the left seat, 5/8 plywood for all of the floors topped with 1/4" thick cedar floor over all. Total weight 1580 pounds. Tongue weight 230 pounds. I am good with that.
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Old 05-01-2015, 02:51 PM   #69
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Originally Posted by Bob Miller View Post
-------------------------------------------------------

Ya, but you usually have a drivers license when you buy a car and most peeps have a professional (and in California, licensed) home inspection done before buying.

Any thing less is either illegal or foolish.

.
Well Bob if folks keep wanting to download the responsibility of educating the buyer as to safe towing practices to the trailer manufacturers I am going to suggest that there is a very real possibility that in the not to distant future we will need to pass some sort of test before we are permitted on the roads with a trailer in tow.

Why not? It happen to the boating community here. You now have to pass a test to get a licence before you are permitted to operate a powered water craft of any kind - even jet skis and sea doo drivers have to have one. Putting the responsibility of getting educated as to safe practises right where it belongs with the operator. Just the same as what happens when one buys a car - one needs to get educated on the rules of the safe driving and write a test to obtain a drivers licence before you can drive it.

May not be long before the RV manufactures (in order to protect themselves) and insurance companies (to keep the payouts down) start lobbying for the same if they are not already doing so.
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Old 05-01-2015, 03:36 PM   #70
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Quote from Carol H. (Clip) Well Bob if folks keep wanting to download the responsibility of educating the buyer as to safe towing practices to the trailer manufacturers I am going to suggest that there is a very real possibility that in the not to distant future we will need to pass some sort of test before we are permitted on the roads with a trailer in tow.


That doesn't sound like a bad idea at all.
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AND... I know how to drive a Model "T" and I have a standard transmission on my car, but I don't think that either of those qualifications has anything to do with my driving abilities, much less what I know about towing..... And I don't recall anything in the drivers test, either written or behind the wheel, that had anything to do with towing.
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