Like any responsible business, you need to take care of your customers. If this is indeed a rare occurrence, even more reason for Casita
to stand up and go out of it's way to help a customer. This is common sense and good faith business practice. As you can see, Casita
is now getting questioned from all of us on why they have not stepped up and helped a customer out in their time of need.
This is not how business is done if you want to maintain a good reputation. After all, what does this cost Casita and or Dexter in the long run compared to the now tarnish on their image. I too was thinking of future ownership of a new Casita, but after this, I certainly have my doubts.
One more item, this could have been a very serious situation that caused bodily injury and/or death. All the more reason for both companies to roll up their sleeves and help in a cordial and timely manner. They both got off the hook easy. It could have been years of very costly litigation. Frankly, this hole scenario upsets me.
I just read the responses on the Casita Club Forum regarding this issue. The majority of responses were that Casita should have dealt with this quickly and with a more serious attitude.
Also, the stance Casita has taken on passing off initial axel repair to Dexter and not addressing it from the Casita factory first, to help out the customer get back on the road seems to not please the Casita owners.