Dexter axle - Page 2 - Fiberglass RV

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Old 11-28-2005, 06:14 AM   #15
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Wow... that's a spirited discussion!


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Old 11-29-2005, 08:19 PM   #16
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Hi Don

I'm not real clear about what part of the axle failed. Can you post a photograph or two?

Thank you

-- Dan Meyer

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Old 12-03-2005, 09:18 PM   #17
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From the picture he posted in the other forum, Casita uses Scotch-Lok electrical connectors on their electric brake lines?

In the Salt Belt, those wouldn't last a year before they corroded away.
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Old 12-05-2005, 07:15 AM   #18
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Like any responsible business, you need to take care of your customers. If this is indeed a rare occurrence, even more reason for Casita to stand up and go out of it's way to help a customer. This is common sense and good faith business practice. As you can see, Casita is now getting questioned from all of us on why they have not stepped up and helped a customer out in their time of need.

This is not how business is done if you want to maintain a good reputation. After all, what does this cost Casita and or Dexter in the long run compared to the now tarnish on their image. I too was thinking of future ownership of a new Casita, but after this, I certainly have my doubts.

One more item, this could have been a very serious situation that caused bodily injury and/or death. All the more reason for both companies to roll up their sleeves and help in a cordial and timely manner. They both got off the hook easy. It could have been years of very costly litigation. Frankly, this hole scenario upsets me.


I just read the responses on the Casita Club Forum regarding this issue. The majority of responses were that Casita should have dealt with this quickly and with a more serious attitude.

Also, the stance Casita has taken on passing off initial axel repair to Dexter and not addressing it from the Casita factory first, to help out the customer get back on the road seems to not please the Casita owners.
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Old 12-09-2005, 01:15 PM   #19
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I'm disappointed not to see posted on this forum the fact that Carrier and other freight lines were responsible for the late delivery. Nor was the eventual resolution posted.

On the Casita forum he posted that the axle was finally delivered and also that Casita eventually called him, apologized for their part, and refunded his money.

Not trying to make excuses for Casita, but every business has their hiccups, I guess. I wouldn't let this one very unfortunate incident deter me from buying a Casita who for the most part has a very good track record with their customers.
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Old 12-13-2005, 08:17 AM   #20
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Thanks Karen! I appreciate your posting the resolution here. You know, failures happen, and problems occur and mistakes are made. It is how the situation is ultimately resolved that is important. This sounds like a good outcome.


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