Problems with ordering from SCAMP plus delivery issues - Page 7 - Fiberglass RV


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-02-2013, 04:28 PM   #85
Moderator
 
Name: RogerDat
Trailer: 77 Scamp 13
Michigan
Posts: 3,081
I'm a plus 1 on well put Carol.

When I first checked out Scamp 6-7 years ago the web site was much worse than it is now. Really not all that bad compared to the competition.

Would be nice to have prices with those options listed on the web site, as well as a little bit more info on the parts. What models or applications does part apply to would be good. Pretty sure they know what those rivet sizes fit.

Who knows how busy they are year round? The delivery lead time would be interesting to know.

Here is why shipping cost so much out of Minn.
http://www.startribune.com/business/151176935.html
__________________

__________________
RogerDat is offline   Reply With Quote
Old 08-02-2013, 04:47 PM   #86
Senior Member
 
floyd's Avatar
 
Name: Floyd
Trailer: 2004 13 ft Scamp Custom Deluxe
IllAnnoy
Posts: 6,046
Registry
Make that minus 1 for me,
Scamp has been in business for 42 years, with an extremely high satisfaction rate. Escape is doing fine, but they are a new kid on the block and still have more to learn from Scamp than the other way around.
They built mine per spec and on time with several changes accomplished with a single phone call each... and it's still right after 9 years.
__________________

__________________
floyd is offline   Reply With Quote
Old 08-02-2013, 05:11 PM   #87
Senior Member
 
Name: None
Trailer: None
None
Posts: 2,730
Floyd /Desire

Quote:
Originally Posted by floyd View Post
Make that minus 1 for me,
Scamp has been in business for 42 years, with an extremely high satisfaction rate. Escape is doing fine, but they are a new kid on the block and still have more to learn from Scamp than the other way around.
They built mine per spec and on time with several changes accomplished with a single phone call each... and it's still right after 9 years.
Floyd : I have to admire you for your loyalty to certain manufacturers (Ford and Scamp for an example) . I wish I had known about your personal relationship with Scamp when I was trying to order a new Scamp , things might have gone a lot better with your help . I believe you when you talk about the good service you have received from Scamp but I also believe the others who have not . We all can only relate to our own experiences ,good or bad. I lived most of my life in Minnesota and would have preferred to purchase a Minnesota made product but in the end I purchased a Casita because they showed a desire to have my business
__________________
steve dunham is offline   Reply With Quote
Old 08-02-2013, 05:17 PM   #88
Moderator
 
Name: RogerDat
Trailer: 77 Scamp 13
Michigan
Posts: 3,081
Quote:
Originally Posted by floyd View Post
....
They built mine per spec and on time with several changes accomplished with a single phone call each... and it's still right after 9 years.
Floyd you have the distinct advantage of being a very knowledgeable consumer of things RV related. Plus a detailed understanding of the merits of the Scamp, and the value of the options offered.

This is more about what can Scamp do "better" to capture the next generation of consumers that will give them another 42 years, even in the face of increased competition and changing consumer desires.

Note that both Carol and Myself express satisfaction with the Scamp, tempered by concern for the things that do generate complaints or lost sales.

The difference between excellent and good is usually in the details and small stuff. Often a matter of consistent performance, something that can not be demonstrated by either your single good experince, or refuted by another persons single bad experience.
__________________
RogerDat is offline   Reply With Quote
Old 08-02-2013, 08:04 PM   #89
Senior Member
 
floyd's Avatar
 
Name: Floyd
Trailer: 2004 13 ft Scamp Custom Deluxe
IllAnnoy
Posts: 6,046
Registry
Quote:
Originally Posted by RogerDat View Post
Floyd you have the distinct advantage of being a very knowledgeable consumer of things RV related. Plus a detailed understanding of the merits of the Scamp, and the value of the options offered.

This is more about what can Scamp do "better" to capture the next generation of consumers that will give them another 42 years, even in the face of increased competition and changing consumer desires.

Note that both Carol and Myself express satisfaction with the Scamp, tempered by concern for the things that do generate complaints or lost sales.

The difference between excellent and good is usually in the details and small stuff. Often a matter of consistent performance, something that can not be demonstrated by either your single good experince, or refuted by another persons single bad experience.
A few points...
1] I owned my first fiberglass trailer (a 1973 LoveBug) at the time I purchased my Scamp.It was only my second RV trailer ever. The first was a (1969 Thorobred 12ft stickie) bought in 2001.

2] Since that time I have owned a couple dozen fiberglass trailers for rehab(several Scamps among them).
These kept my relationship with Scamp open and fairly active along with the many Scamp purchases in which I was privileged to consult with the buyers and share their experiences.

3] I have attended more than thirty ScampCamps and have heard every opinion and question imaginable. Many small items were handled on site, but on the occasions where the owner was referred back to the factory, I have always heard back from the owner. The VAST majority of the time with gushing praise for the service received. Only occasionally have I heard back stories of disappointment.

I agree that there is a difference between good and excellent and I see Scamp as excellent when seen in light of what some consider their peers.
I also see the difference between excellence and perfection, the former attainable, the latter a pipedream.
I guess it comes down to realistic expectations.
Providing me with a great and durable product followed by prompt and reliable service since October 2003 has earned Scamp a gold star for excellence which adds them to my VERY short list of excellent companies.

That being said, constant improvement is a laudable goal for every manufacturer, one which IMHO Scamp has demonstrated as much dedication as any of it's competitors both recent and long forgotten.
__________________
floyd is offline   Reply With Quote
Old 08-02-2013, 08:47 PM   #90
Senior Member
 
Hman66's Avatar
 
Name: Harry
Trailer: 7/24/13...ordered a 2014 13 ft Scamp w/Shower/Toilet
Alabama
Posts: 153
Too bad they will never know these constructive comments
__________________
Hman66 is offline   Reply With Quote
Old 08-02-2013, 08:55 PM   #91
Senior Member
 
Glenn Baglo's Avatar
 
Name: Glenn ( second 'n' is silent )
Trailer: 2009 Escape 17B '08 RAV4 SPORT V6
British Columbia
Posts: 4,369
Scamp would have to hire somebody full time just to read the forums. And, if they responded, they would find themselves in a war of words, which does them no good. That's not to defend lack of response to emails or phone calls, but I would never advise any manufacturer to join in the fray.
__________________
Glenn Baglo is offline   Reply With Quote
Old 08-02-2013, 08:57 PM   #92
Senior Member
 
Hman66's Avatar
 
Name: Harry
Trailer: 7/24/13...ordered a 2014 13 ft Scamp w/Shower/Toilet
Alabama
Posts: 153
I just have to say...order a new one today. It's not peaches and cream, that's why several others who have recently responded, have moved on to other companies. If you polled ALL constructive comments (recently expressed on multiple sites) its pretty obvious there are some pretty serious customer service issues in today's market. The numbers just say it all.
__________________
Hman66 is offline   Reply With Quote
Old 08-02-2013, 09:06 PM   #93
Senior Member
 
Hman66's Avatar
 
Name: Harry
Trailer: 7/24/13...ordered a 2014 13 ft Scamp w/Shower/Toilet
Alabama
Posts: 153
As a person who has managed large customer service departments Glenn, I would never advise Scamp to "hire somebody, full time, just to read forums". But to have your head in the sand and think all is well while the rest of the world passes you by, is not a productive business model... if you want to stay in business another 40+ years. My wife is an attorney and the bankruptcy courts are FULL of good old family companies who were not smart enough to adapt to the current market. They never knew what hit them!!!
__________________
Hman66 is offline   Reply With Quote
Old 08-02-2013, 09:29 PM   #94
Senior Member
 
Hman66's Avatar
 
Name: Harry
Trailer: 7/24/13...ordered a 2014 13 ft Scamp w/Shower/Toilet
Alabama
Posts: 153
Roger....ordered one on the 24th and being a 2014 delivery was 10/29. I changed the deluxe to a standard this week and it would have been done late Sept. Now, with a Standard ordered, but wanting a 2014 model.... I am awaiting a completion, then delivery date from Scamp. FYI
__________________
Hman66 is offline   Reply With Quote
Old 08-02-2013, 09:54 PM   #95
Senior Member
 
Roy in TO's Avatar
 
Name: Roy
Trailer: 1972 boler American and 1979 Trillium 4500
Ontario
Posts: 4,954
There are hidden costs in hiring someone. The student and minimum wage comments initially make sense but when you factor in the employers ancillary costs those wages exponate.
Locally they calculated it to be about $5,000 per year per employee to just keep up with the red tape and reporting requirements. That is over and above wages, mandatory employment insurance, workplace injury insurance, federal pension plans and so on.
That 10 week summer student working 40 hours @ $10 / hr; can be quickly summed up as this.
Direct Wages = $10/hr x 40hrs x 10 = $4000
Direct costs = approx 25% of $4000 = $1000
Red tape costs = $5000
So far that is $10,000 not including training or other incidentals. Plus there is more, consider this example: Alert: US Releases Final GHS-Compliant Standard OHS Insider OHS Insider
I love the line that says the new Standard is over 800 pages long then gives a link to the fact sheet. https://www.osha.gov/dsg/hazcom/HCSFactsheet.html

Things are not always as easy as they appear from the outside.

My take on Scamp? I can mirror the experiences of many. In the end, they have been reliable in always providing what I ordered. Getting to that point has been variable. Given the changes over the years it does look like they are trying.
__________________
Roy in TO is offline   Reply With Quote
Old 08-02-2013, 10:10 PM   #96
Member
 
Name: Miranda
Trailer: None
South Dakota
Posts: 57
I called Scamp yesterday and talked to my salesperson and asked for a new brochure, dvd and the latest options and pricelist. I asked about crank out windows and he said they were standard now and they do not make the sliding windows anymore and have not for a couple of years.

When I asked about Scamp adding the option of LED lights in the future my salesperson responded no and the new light bulbs were brighter now. I was wondering to myself where was this coming from. I asked again and explained that they draw less power from the batteries and it would be great to have if I'm camping off the grid or boondocking and he replied that maybe I could switch the bulbs out and opt for the upgraded battery. If he has the same response when I'm in Backous I'll just ask him if he knows what LED lights are and the benefits of having them as an option.

Basically I just needed to get the updated info sent to me and ask a few brief questions and let him know I'd be up there in a few weeks so I could really check them out in depth and really take the time to ask questions. Coming from a sales background I felt like he wasn't really taking my questions seriously to get me off the phone and ended the phone call with "Yup when you get up here to Backous we will get your deposit and get your trailer. After our phone conversation I just shook my head being annoyed thinking I geez this reminds me of the stereotypical Bubba's Used Car lot experience. Geez these guys make it harder than what it should be. lol

Whenever I have contacted Escape via phone call or e-mail it was so normal and effortless and they were prompt, friendly and professional.

Well in a couple weeks I'll be in Backous and check it out and tactfully make an attempt to ask questions and bring up a few concerns that I have and those expressed in the forum and see if a Scamp will work out for me. It will be good to actually meet their people face to face and see what we can do. Who knows maybe it will be a completely different experience from my past experiences over the phone with them.
__________________
Dakota is offline   Reply With Quote
Old 08-03-2013, 12:20 AM   #97
Senior Member
 
floyd's Avatar
 
Name: Floyd
Trailer: 2004 13 ft Scamp Custom Deluxe
IllAnnoy
Posts: 6,046
Registry
I would not sit across the desk from a salesman at the time of purchase of a good for which my knowledge of that good didn't rival or exceed his.
In fact, I believe that the only way to get what you want, is to know what you want, what you are willing to pay, and reserve the right and willingness to refuse the purchase.

The only exception to this is the salesman who doesn't care what I want, doesn't care what the price is, and denies me the right to refuse the purchase. The sad part is that he keeps getting RE-ELECTED!

But seriously, there is a share of responsibility here which has hardly been aired.
__________________
floyd is offline   Reply With Quote
Old 08-03-2013, 07:00 AM   #98
Member
 
Name: Miranda
Trailer: None
South Dakota
Posts: 57
Well let me give you a scenario. Lets say you need a new tow vehicle that can safely tow your RV yet be very economical and fill your needs. 3 engines are offered in this vehicle being a 4 cylinder, V6 and a V8. The standard 4 cylinder is known to be slightly underpowered when matched to this particular vehicle but keeps the price down and competitive. The V6 is known to be the most well rounded engine for towing and fuel economy and just happens to be their top selling option by far. The v8 option is more performance oriented but the fuel economy will suffer and it's known to be a gas guzzler which could affect resale especially if fuel prices go up.

You go to a car dealership and let your salesperson know what vehicle and engine your interested in, how you will be using it and what weight range you will be towing. Unfortunately you find out from the salesperson that the dealership is sold out of the V6 option but they have the standard 4 cylinder or v8 available which the salesperson says will work perfectly with your rv and everyday needs.

Basically you realize the dealer is not interested in arranging a dealer trade that day or ordering the v6 equipped vehicle your interested in from the factory in which either option is readily available. Instead that dealer and salesperson are focused in making the sale today and will hammer you on the standard 4 cylinder which being slightly underpowered by itself will really be struggling towing your RV and it will most likely be shortening the engine and drivetrain life besides all the other issues that will arise or they will push the v8 which costs more than the v6 option wise but will be a gas guzzler and is way more vehicle than you need and it's a slow seller which will affect resale in the future.

You repeatedly bring up concerns and your salesperson either ignores them or laughs, shrugs it off and treats you like you are an idiot. That salesperson knows what is best for you and is an expert since he does this every day.

So you know this guy is pulling stuff out of his rear end to put it politely to high pressure you into a vehicle you don't want.

What would you do since there is some shared responsibility?

Go ahead and reluctantly purchase the 4cyl or v8?

Ask for the owner and see if you can bypass your salesperson and go ahead and basically do his job by arranging either a dealer trade or ordering from the factory the v6 equipped vehicle you want and asking the owner to just give you what he would of paid that salesperson for the sale?

Just blow off this knucklehead dealership and find another that will be a easier to deal with and save you time and aggravation?

The example I gave you may be a little extreme but it all comes down to actually listening to the customer and making every attempt to give them what they need whether it be correct information and be sincere and listen to their concerns. This is just fundamental in sales and good customer service.

I really like Scamp and feel it's a great product and price point but it just needs to be tweaked(door seals for example) and updated a little bit rather than the customer having to bear the additional expense and burden to update it themselves to what is trending or now established in the RV industry. Having lived in Minnesota and being next door in South Dakota it almost feel like I'm supporting the home team but the few times I've called them I feel like I'm talking to some old school stereotypical used car salesman wearing an old polyester leisure suit and there is a secret handshake or password needed to get the correct information on what is actually available for options on their trailers not listed in the brochure or website.

Like I've said I'll go up there to Backous in a few weeks and meet their staff face to face and see how it goes hoping it will be a far different experience but if I run into a "stick in the mud" attitude I'll just move on and purchase another brand.
__________________

__________________
Dakota is offline   Reply With Quote
Reply

Tags
scamp


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Ordering a 16' Scamp, what are the must have options? chuyler1 General Chat 32 03-26-2015 09:01 PM
Newbie needs help before ordering my Scamp Hman66 Problem Solving | Owners Helping Owners 68 08-03-2013 09:39 AM
2nd new scamp arrived!! ( followup to delivery debackle) PDX scamper Hi, I am.... 7 05-09-2013 10:09 PM
Ordering parts from Scamp adriemel83 Problem Solving | Owners Helping Owners 5 06-16-2011 06:04 AM
2 issues with our 92 Scamp 13 Nor_Cal_Todd Problem Solving | Owners Helping Owners 2 09-30-2010 11:11 AM

» Upcoming Events
No events scheduled in
the next 465 days.
» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 04:26 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.