Gramma awning failure - Fiberglass RV


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Old 06-12-2015, 12:10 PM   #1
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Name: Tim
Trailer: Casita
Pennsylvania
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Gramma awning failure

My new Fiamma awning didn't last 2 days. Had it installed on my new Casita 17ft . With the very first use , the left awning pole separated from the awning at the top where the weak plastic swivel sleeve failed. The pole came completely separated, standing alone, and tore the awning fabric as it fell to the ground. Now, having no left support, the whole left side fell freely, twisting the rafter, bending the case front, and worst of all, bending the back case channel so that the arms are no longer parallel and cannot be opened or closed without manual intervention.

The poles were designed to never separate from the front of the awning frame. In fact, one would have to disassemble the end of the awning to remove the pole swivel connector from the back. Except that the swivel connector on the pole is made of metal, as it should be, while the sleeve that is supposed to retain the swivel connector is made of weak slotted plastic, allowing that connection to fail with little effort.

So what does Fiamma say? They say from a thousand miles away that it is consistent with wind damage, not covered by warranty. I say, with the broken parts in had, that it is consistent with a design flaw, using plastic where metal is needed. They just wash there hands of any responsibility and I'm stuck with a very expensive two day old piece of junk. Great customer DISservice.
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Old 06-12-2015, 03:58 PM   #2
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Name: Wendy Lee
Trailer: Scamp 13' Standard
New York
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Oh my. The Fiamma tale. Now that's just bad news. Very heartbreaking to me because We all know how much broken stuff hurts, especially so soon within purchase and Fiamma ain't cheap. Is there a higher up you could talk to? Do you have an attorney "friend" that could write a nice letter for you?

Geesh, I'm sorry for you.


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Old 07-08-2015, 07:11 PM   #3
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Name: Tim
Trailer: Casita
Pennsylvania
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Fiamma

Fiamma stands firm; offers to send me parts, at my expense, costing as much as a new awning. I would not recommend Fiamma to anyone. They do NOT stand behind their product; warranty is useless.
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Old 07-08-2015, 08:27 PM   #4
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Name: Carol
Trailer: 22' Airstream Formerly 16' Scamp
British Columbia
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Quote:
Originally Posted by Tbreilly View Post
Fiamma stands firm; offers to send me parts, at my expense, costing as much as a new awning. I would not recommend Fiamma to anyone. They do NOT stand behind their product; warranty is useless.
Who installed it for you? Will they not help out?
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Old 07-08-2015, 09:28 PM   #5
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If you have insurance on your trailer you may be able to file a claim.
We have full replacement insurance on our trailer and. the awning is covered for wind damage. Our insurance agent
(My Daughter) says this is one of the most common insurance claims on trailers.
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