Originally Posted by Mr Lynn
Gordon's situation is different: he bought his Scamp new, and his warranty is just running out. He's having problems that should not be occurring on a new trailer.
Mr. Lynn you are 100% correct when we buy a new product we rightly expect everything to work well and for years to come. As we all know, sadly that is often not the case whether it be a new trailer or a new car or a new appliance at home or a brand new home just built.
As the buyer it is frustrating!
But the truth is with every popular brand of trailer whether it be fibreglass or not there have been situations were poor workmanship comes up that somehow were missed in the quality control check.
I know of two owners of brand new trailers from two different VERY popular FG manufactures who's price tags are at the middle to higher end of the FG trailer offerings, who had long lists of poor workmanship issues with their trailers from the beginning. Both sold their trailers after a year of use due to their concerns with poor build quality.
I own an SOB that has by most peoples standards a stupidly high new price tag. Yet its not uncommon to see on that trailers user forum a thread like this one where someone has a long list of problems with a brand new trailer in regards to workmanship and finish. But on the same forum its also not uncommon to see someone report on their first shake down trip that they had no issues/concerns. Does that seem right - nope - but it happens!
Currently shopping for a home builder! LOL thats an eye opener! Have learned one needs to go into at least two ( 4 is probable better) different homes the builder has built that are near complete or completed to take a real good look at the finish quality, Even from the same builder with the same sq ft pricing, finish workmanship can be all over the map!
Suspect the variances all comes down to the workforce. Someone who normally is known to do good work for what ever reason has a bad day? Perhaps there are some new staff on who's work is not up to par and the management for what ever reason has not figured that out yet or your product is the first one that employee worked on and has since been fired.
I see people here suggest they would not buy another of what ever brand trailer they have due to disappointment over build or finish quality and they are going to buy another brand expecting better build quality. While I expect that the odds are pretty good that they will get a better build/finish quality, as the old saying goes "you get what you pay for" BUT I am not so sure their new trailer will in fact be completely problem free.
Sad but true.
Personally think the only thing a consumer can do to protect themselves is to go with a manufacturer who has an outstanding customer service record. I do not think any of them no matter what they are building can guarantee they will deliver a product that does not have any issues what so ever. But the ones with good customer service record will more often than not do their best to fix any issues.