Musing from a new Scamp owner - Page 6 - Fiberglass RV


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-15-2016, 08:31 PM   #71
CPW
Senior Member
 
CPW's Avatar
 
Name: Carl
Trailer: 2015 Escape 5.0TA
Flori-duh!
Posts: 727
Quote:
Originally Posted by Bill Nolen View Post
Yes, that is true...but, I believe if I bought a new car today, and it had as many defects as the new Scamp that Gordon bought, it would be returned to the dealer!



Bill

Who loves his old Scamp 13...warts and all!

Thank you Bill. Precisely my point. I expect that anything I buy may have a defect or two, although some have none. But when something new has a multitude of defects, i.e. the new Scamp that I had, I would have returned it to Scamp for a refund if I had been allowed.

Had I gotten into an accident due to the first Scamp screw-up (trailer brake wiring not complete; brakes didn't work) they would have dealt with my attorney. Discovered 10 miles down the road from Backus, that was only the first example of zero quality control I dealt with. Lights that didn't work because either the + or - wire was not connected, 2 fantastic fans that leaked because there was no butyl tape between the flange and the roof, a converter that ceased functioning on the return trip home, a furnace thermostat that did not work from day 1, and the list goes on and on.

I finally got to the point that I started referring to it as my Shoddily Constructed And Maintenance Plagued trailer. My Scamp reminded me of the first Harley I owned in the late 60's/early 70's. Had to work on it 3 hours for every hour I rode it. When a trailer somewhat replicates that experience, it loses its appeal. I am happy that there are Scamp owners out there who love their Scamps. In my case, I would go back to a tent or give up camping altogether before I would ever own another one.


Sent from my iPhone using Fiberglass RV
__________________

__________________
CPW is offline   Reply With Quote
Old 04-15-2016, 08:57 PM   #72
Senior Member
 
Carol H's Avatar
 
Name: Carol
Trailer: 22' Airstream Formerly 16' Scamp
British Columbia
Posts: 11,727
Registry
[QUOTE=gordon2;581931

Fortunately the acorn nuts are just for appearance (right?), because I just noticed that one came off the bathroom wall. [/QUOTE]

Sorry to give you more bad news but normally a rivet that is holding something together is inside the acorn nut........ only time I have ever had an acorn nut fall off a wall was due to the rivet it was attached to having failed.
__________________

Carol H is offline   Reply With Quote
Old 04-15-2016, 09:51 PM   #73
Senior Member
 
BillE's Avatar
 
Name: Bill
Trailer: 2016 Scamp 13 Deluxe Birch w/front dinette
Wisconsin
Posts: 328
Registry
Smile Thoughts from a Quality & Regulatory manager

Well, I have been a Quality Manager as a Tier I supplier to Ford, GM, Chrysler , and Toyota for 27 years. I have traveled to assembly plants from through out the US to Monterey MX to Dagenham England.

Current for the past 4.5 years I am the Director of Quality and Regulatory for a medical device manufacturer. So....I know a bit about Quality assurance. I am a certified Six Sigma Black Belt ..which is a quality methodology (look it up).

In addition, I have been to the Scamp factory three times and the "Amish" built Little Guy factory. Our 2016 13ft Deluxe is our 3rd Scamp.

Quite frankly, these are light weight trailers. They are hand built using the workforce pool that is available in Backus MN (Population 246). That being said, Scamps are a proven commodity and you know what you are buying.

I agree that some of the issues could be rectified pretty easy but Scamp does stand behind their product. Kent and Micah are responsive and will address issues and assist in getting you back on the road.

I had 3 tear drop trailers (can't stand up in them)...and they cost over $12,500. The Amish built is true but that is somewhat of a misnomer. I was there at the factory and saw the frames (imported from China), plastic sinks imported, wheels and tires, imported, the cabinets are pretty basic pocket drilled variety.

These are the best value for a small pull behind camper. There really isn't much that goes wrong. I have had $32,000 Harley CVO that rattled bolts loose, a 2010 Dodge Challenger Plum Crazy Purple SRT 8 that albeit nice, had its issues.

So in summary there are quality expectations congruent with price. Even though there are small leaks, the "rat fur" strips are not straight, and the caulking is sloppy, and we pay a fair price for all of this.

All in all.. Scamps are the low price alternative to Lil Snoozy...Escape...Casita and Egg campers....or even the $24,000 Dub box. The value proposition is they are the "Better" in the Good -Better-Best scenario.

I can not afford or.... choose not to afford an Air Stream Bambi so I will just be happy with what I have and enjoy my little Scamp 13 Deluxe......
__________________
A three egg family..


(2) Big Green Eggs for cooking..(1) Egg for camping
BillE is offline   Reply With Quote
Old 04-16-2016, 11:58 AM   #74
Senior Member
 
jaye580's Avatar
 
Name: Jaye
Trailer: Scamp
Maine
Posts: 253
Registry
Send a message via Yahoo to jaye580
Things I have noticed since my Scamp got delivered on the 13th.

One of the hexagon bolt covers was on the floor in the bathroom and the caulking is loose from where it came off of.

None of the shore power worked and I had a panic attack until I talked to Kent in production and he told me to flip the 30 amp breaker a few times and see if that did the trick, it seems to have. (I had already flipped the breakers a couple of times but it took one more)

My refrigerator is not working on electrical power, I have not tried gas as I have not yet read the manuals on how to do so.

The shower floor is for sure squishy.

I have not tried hooking up the water and testing out the plumbing, as again, I have not yet read the manuals on how to do so.

However, last night my 6 year old grand daughter and I spent the night in it and watched Pirates of the Caribbean (I have installed a TV and DVD player as even with the antenna I can't get any local stations) and all that happened was she tried to kick me out of bed a couple of times and I had a nightmare about leaks that were so bad that it was like a faucet being turned on on my head
__________________
Owner of the "Treasure Chest"
see my past projects here:
http://jayes2scamps.shutterfly.com/
http://www.facebook.com/jayeded
jaye580 is offline   Reply With Quote
Old 04-16-2016, 12:43 PM   #75
Senior Member
 
honda03842's Avatar
 
Name: Norm and Ginny
Trailer: Scamp 16
Florida
Posts: 7,147
When we bought our first RV some local Rivers came over and showed us how to use everything. There has to be some fiberglass RV owners in your area.

Sent from my SM-N920T using Fiberglass RV mobile app
__________________
Norm and Ginny

2014 Honda Odyssey
1991 Scamp 16
honda03842 is offline   Reply With Quote
Old 04-20-2016, 09:00 AM   #76
Senior Member
 
Mr Lynn's Avatar
 
Name: Lynn
Trailer: 2013 Casita Spirit Deluxe 17, purchased from original owners May, 2016
Massachusetts
Posts: 268
Quote:
Originally Posted by BillE View Post
. . . Quite frankly, these are light weight trailers. They are hand built using the workforce pool that is available in Backus MN (Population 246). That being said, Scamps are a proven commodity and you know what you are buying.

I agree that some of the issues could be rectified pretty easy but Scamp does stand behind their product. Kent and Micah are responsive and will address issues and assist in getting you back on the road. . .
The problem for most of us is that these small, specialty companies have no dealer networks, so you can't just pop over to the nearby dealer for warranty service. For this reason, if no other, I think it is incumbent upon the manufacturers to make sure that their new units are free from the kind of defects that result from poor workmanship, and that everything is tested rigorously before it leaves the factory.

Aside from the light, small, cute value of molded fiberglass campers, the virtue most often touted is freedom from leaks.

Gordon2's leaks would seem to vitiate the whole point, and some of the other reports in this thread about poor QC in recent models should be extremely worrying to Scamp management. All it takes are a few reports like these to make the rounds and sales will plummet. I'm in the market for a used (or maybe new?) trailer, and this thread certainly gives me pause.

I'm surprised no one from Scamp itself has responded. If I were them, I'd send a replacement out to Gordon2 with profuse apologies, and bring his back for a staff demonstration.

Also, BTW, BillE's slam at "the workforce pool that is available in Backus MN (Population 246)" is uncalled-for. I'm sure there are good workers there, as everywhere, and if there are job openings, more will come. QC is a matter of training and a culture of taking pride in your work. That's up to management.

/Mr Lynn
__________________
Mr Lynn is offline   Reply With Quote
Old 04-20-2016, 11:10 AM   #77
Senior Member
 
floyd's Avatar
 
Name: Floyd
Trailer: 2004 13 ft Scamp Custom Deluxe
IllAnnoy
Posts: 5,248
Registry
Quote:
Originally Posted by Mr Lynn View Post
The problem for most of us is that these small, specialty companies have no dealer networks, so you can't just pop over to the nearby dealer for warranty service. For this reason, if no other, I think it is incumbent upon the manufacturers to make sure that their new units are free from the kind of defects that result from poor workmanship, and that everything is tested rigorously before it leaves the factory.

Aside from the light, small, cute value of molded fiberglass campers, the virtue most often touted is freedom from leaks.

Gordon2's leaks would seem to vitiate the whole point, and some of the other reports in this thread about poor QC in recent models should be extremely worrying to Scamp management. All it takes are a few reports like these to make the rounds and sales will plummet. I'm in the market for a used (or maybe new?) trailer, and this thread certainly gives me pause.

I'm surprised no one from Scamp itself has responded. If I were them, I'd send a replacement out to Gordon2 with profuse apologies, and bring his back for a staff demonstration.

Also, BTW, BillE's slam at "the workforce pool that is available in Backus MN (Population 246)" is uncalled-for. I'm sure there are good workers there, as everywhere, and if there are job openings, more will come. QC is a matter of training and a culture of taking pride in your work. That's up to management.

/Mr Lynn
There are RV dealers in every neighborhood which can make repairs within the warranty period and approval is as close as a phone call.

As you say, a few bad reports can do disproportionate harm and an intelligent hearer will take them with the grain of salt deserved, especially when magnified by repetition or hyperboly.
(couldn't happen here of course)

Scamp has a policy and a history of dealing with customers directly, and I think fairly. This policy includes staying out of the blogs.

Warranties have a purpose, but it would be ridiculous to replace an entire trailer for minor defects.

The fact is that Scamp builds a quality product, as good as any of its competition. Every make has problems and there is often a shakedown period for each with adjustments and minor repairs followed by decades of reliable use.

Lil Snoozy did not replace the trailers which had spalling in the shell.

Parkliner did not the replace trailers which had ill fitting axles which caused the tires to contact the shell.

Escape did not replace the all the trailers made from 2009-2014 with defective frames.

I have seen defects on every make,some far worse than those mentioned in this thread.
Most of them were remedied on the spot, or locally, or by the manufacturers themselves... and the owners have gone on to enjoy their trailers without public complaint.

I see no chance for plummeting sales anytime soon, even if a few buyers are given pause by a few bad reports.
Perhaps pause is a good thing whenever there is doubt, further reflection could well result a satisfying purchase, or the purchase of another make only to find that it too has feet of clay.
__________________
floyd is offline   Reply With Quote
Old 04-20-2016, 02:00 PM   #78
Senior Member
 
Mr Lynn's Avatar
 
Name: Lynn
Trailer: 2013 Casita Spirit Deluxe 17, purchased from original owners May, 2016
Massachusetts
Posts: 268
Quote:
Originally Posted by floyd View Post
There are RV dealers in every neighborhood which can make repairs within the warranty period and approval is as close as a phone call. . .
So Scamp and the other fiberglass trailer manufacturers will guarantee to pay for any repairs made under warranty at independent RV dealers anywhere in the country? If true, that is reassuring.

Gordon2, sounds like you should get right over to your closest RV dealer and get all the problems dealt with on Scamp's dollar.

I'd suggest you get it in writing, though.

/Mr Lynn
__________________
Mr Lynn is offline   Reply With Quote
Old 04-20-2016, 02:25 PM   #79
Senior Member
 
Jon in AZ's Avatar
 
Name: Jon
Trailer: 2008 Scamp 13 Std
Arizona
Posts: 3,905
Registry
Quote:
Originally Posted by Mr Lynn View Post
So Scamp and the other fiberglass trailer manufacturers will guarantee to pay for any repairs made under warranty at independent RV dealers anywhere in the country? If true, that is reassuring.

...I'd suggest you get it in writing, though.
That is how the warranties on direct-sale molded fiberglass trailers are written. It does require pre-approval from Scamp, which is the purpose of the phone call. I believe Gordon may have already had warranty work done locally on Scamp's dime. Others have reported the same. Be reassured.
__________________
Jon in AZ is online now   Reply With Quote
Old 04-20-2016, 02:42 PM   #80
Senior Member
 
Mr Lynn's Avatar
 
Name: Lynn
Trailer: 2013 Casita Spirit Deluxe 17, purchased from original owners May, 2016
Massachusetts
Posts: 268
Quote:
Originally Posted by Jon in AZ View Post
That is how the warranties on direct-sale molded fiberglass trailers are written. It does require pre-approval from Scamp, which is the purpose of the phone call. I believe Gordon may have already had warranty work done locally on Scamp's dime. Others have reported the same. Be reassured.
Thanks, Jon. That is good news, especially for all of us newbies to the molded-fiberglass world. If I were marketing these trailers, I'd make sure that was prominently displayed on the websites, at least on their FAQs.

/Mr Lynn
__________________
Mr Lynn is offline   Reply With Quote
Old 04-20-2016, 02:51 PM   #81
Senior Member
 
Carol H's Avatar
 
Name: Carol
Trailer: 22' Airstream Formerly 16' Scamp
British Columbia
Posts: 11,727
Registry
Quote:
Originally Posted by Mr Lynn View Post
Thanks, Jon. That is good news, especially for all of us newbies to the molded-fiberglass world. If I were marketing these trailers, I'd make sure that was prominently displayed on the websites, at least on their FAQs.

/Mr Lynn
Keep in mind that some of the more common warranty problems are with items such as appliances, AC and tires and those are covered under their own manufactures warranty.

So if one of those items should fail you would not need the trailer manufactures permission to take the trailer into your preferred RV shop and have the item replaced or repaired. You would though obviously need the manufacture of that particular items permission though ;-)
Carol H is offline   Reply With Quote
Old 04-20-2016, 08:00 PM   #82
CPW
Senior Member
 
CPW's Avatar
 
Name: Carl
Trailer: 2015 Escape 5.0TA
Flori-duh!
Posts: 727
Quote:
Originally Posted by Mr Lynn View Post
So Scamp and the other fiberglass trailer manufacturers will guarantee to pay for any repairs made under warranty at independent RV dealers anywhere in the country? If true, that is reassuring.



Gordon2, sounds like you should get right over to your closest RV dealer and get all the problems dealt with on Scamp's dollar.



I'd suggest you get it in writing, though.



/Mr Lynn

Yep. It would be wise to get it in writing. When I had a problem with the fiberglass in the loft of my Scamp 19, I was told by Kent to bring the trailer back to them (not a short trip from Florida). During the phone call, I told him when I would be there, and he said he would put it on the calendar. When I arrived on the appointed date, he asked me what I was doing there and stated that they were very busy and might not be able to do my repairs. Damn right, get it in writing! Fortunately, they somehow managed to "fit me in." Unfortunately, the fiberglass repair was substandard (no hyperbole!).


Sent from my iPhone using Fiberglass RV
__________________
CPW is offline   Reply With Quote
Old 04-20-2016, 08:16 PM   #83
Senior Member
 
floyd's Avatar
 
Name: Floyd
Trailer: 2004 13 ft Scamp Custom Deluxe
IllAnnoy
Posts: 5,248
Registry
Hell hath no fury...(Does shrill count as hyperbole?)

A little unction to balance vilification...
I have never had anything misrepresented by Scamp, in fact I have often seen them honor customers who had nothing coming.
These are good honest people with whom it is a pleasure to do business. Even when you can not be satisfied and there is a misunderstanding, they will "fit you in".

Don't forget Kingfish wisdom when it comes to "getting it in writing"...

"Yes Suh Amos, Ya know the BIG print giveth, and the fine print taketh away!"

Just try to read your contract with your cable company or get them to honor it!
__________________
floyd is offline   Reply With Quote
Old 04-20-2016, 08:33 PM   #84
Senior Member
 
Mr Lynn's Avatar
 
Name: Lynn
Trailer: 2013 Casita Spirit Deluxe 17, purchased from original owners May, 2016
Massachusetts
Posts: 268
Quote:
Originally Posted by floyd View Post
Don't forget Kingfish wisdom when it comes to "getting it in writing"...

"Yes Suh Amos, Ya know the BIG print giveth, and the fine print taketh away!"

Just try to read your contract with your cable company or get them to honor it!
And you know what they say about a verbal agreement. . .

"It ain't worth the paper it's written on."

/Mr Lynn
__________________

__________________
Mr Lynn is offline   Reply With Quote
Reply

Tags
scamp


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
A Full Timer Musing honda03842 Fulltiming in a Molded Fiberglass Trailer 9 05-17-2015 10:49 AM
New Surf Side owner looking for owner's manual Lake Surfer Problem Solving | Owners Helping Owners 3 06-14-2012 09:49 PM
New (Older) Scamp Owner, New Member Harvey Hi, I am.... 12 02-06-2011 10:34 PM
New Scamp owner & New member. 1992 Scamp 16 project LanM Hi, I am.... 16 01-31-2011 09:05 PM
New old owner, or old new owner? drews60 General Chat 7 11-17-2006 05:36 PM

» Upcoming Events
No events scheduled in
the next 465 days.
» Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 07:14 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.