New Trailer Issues - Fiberglass RV


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Old 08-19-2018, 01:37 PM   #1
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Name: Jim
Trailer: Bigfoot 25RQ
Mississippi
Posts: 15
New Trailer Issues

We just replaced our fiberglass trailer with a new Bigfoot 25RQ. There is an issue I cannot find an answer to.

Our hot water heater will not work with gas or electric it's an attwood ac/propan. The control module is blowing fuses so I understand why the gas system isn't working.

Does anyone know if the AC side of the water heater should work if the control module is bad?
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Old 08-19-2018, 01:51 PM   #2
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Trailer: 2006 Scamp 13' towed with a 2005 Dodge Dakota 4.7l Magnum W/full tow package (over kill)
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Quote:
Originally Posted by snuffy2 View Post
We just replaced our fiberglass trailer with a new Bigfoot 25RQ. There is an issue I cannot find an answer to.

Our hot water heater will not work with gas or electric it's an attwood ac/propan. The control module is blowing fuses so I understand why the gas system isn't working.

Does anyone know if the AC side of the water heater should work if the control module is bad?



This is one approach. You'll get lots of answers, most worhtless. My suggestion get the model number look up on the internet Atwood's repair locations, given them a call. It if requires to go to shop contact make sure you have warranty information with. Many component supplies have a 2 to 3 year warranty.
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Old 08-19-2018, 02:17 PM   #3
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Name: Jim
Trailer: Bigfoot 25RQ
Mississippi
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testing

It arrived tuesday, tried the hot water heater friday found the fuse blown. Going to check the heating element with multimeter to see if it's bad this afternoon.

I didn't know that attwood was now owned by dometic till I started looking at this stuff.
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Old 08-19-2018, 02:21 PM   #4
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Trailer: 2009 Escape 17B '08 RAV4 SPORT V6
British Columbia
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Tank is full of water?
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Old 08-19-2018, 03:15 PM   #5
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Name: Jim
Trailer: Bigfoot 25RQ
Mississippi
Posts: 15
Tank

Tank is full of water, it is not bypassed. Heating element is showing 10.4 ohms resistance. No power though to the terminals, Thats what I'm trying to find out, if the control module is bad for the gas operation will that also shut down the electric operation of the heater.

The control module blows fuses so there is definitely something there.
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Old 08-19-2018, 04:34 PM   #6
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Name: Bruce & Kathryn
Trailer: Bigfoot 25 RQ
North Carolina
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I’m surprised this was not discovered during your walk through. Odd. I assume propane tanks are full and open, and your house battery (batteries) are fully charged. In the spirit of keeping it simple, I also assume the MW/HW switch is on HW, and the Gas or Electric select mode select switches are on the aporopriate mode.
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Old 08-19-2018, 04:39 PM   #7
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Name: Bruce & Kathryn
Trailer: Bigfoot 25 RQ
North Carolina
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I have a new 25RQ as well. Out at it right now. So it’s the 2 amp controller fuse that’s blowing? And it has blown after replacement? If that is so, should get a warranty replacement of the control module. Just two screws hold it in. I would start with that.
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Old 08-19-2018, 04:47 PM   #8
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Name: Jim
Trailer: Bigfoot 25RQ
Mississippi
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Controller

Thats the same conclusion I've come to about the controller.

We didn't do a walk around due to buying it almost 3000 miles away and having it shipped to us.
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Old 08-19-2018, 04:58 PM   #9
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Name: Bruce & Kathryn
Trailer: Bigfoot 25 RQ
North Carolina
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Clarifying my previous post

Just thought I would attach photos of the switch positions I mentioned in my previous post. The microwave/hot water heater switch has gotten me in trouble on occasion when I told the wife there was hot water and then...oops, there was not. Good luck, and please let us know the outcome. We had ours shipped 3,000 miles from BC to North Carolina, but fortunately we have a local dealer. I would imagine Grant would ship you a new controller, or help you get one from a local source under warranty. Sorry for your troubles.
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Old 08-19-2018, 06:40 PM   #10
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Name: Jim
Trailer: Bigfoot 25RQ
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Yep, ours is identical to that.
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Old 08-25-2018, 11:32 AM   #11
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Name: Jim
Trailer: Bigfoot 25RQ
Mississippi
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Controller

Bad controller and it does shut down electric and gas when it goes out. Makes me wonder, I was told everything was checked before it left the dealer.

Working on a few more issues that need solving, wife isn't happy!
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Old 08-26-2018, 08:49 AM   #12
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Name: R
Trailer: Escape
Illinois
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Warranty

I have a 1 yr old Escape with a suburban water heater, gas-electric. Picked it up last July. Tested ok before I took ownership. A few weeks out, the gas portion stopped working. Checked the obvious switches, etc.abn called Escape.

In general I recommend calling the manufacturer or dealer first. In this case and others I gave found them very responsive.

They asked some questions, noted that it was the circuit board and directed me to call surburban as it was a warranty issue.

In general I recommend calling the part manufacture at this point before you void the warranty.

I called Surburban and they confirmed the problem and directed me to some authorized dealers. Non of the dealers were willing to take on the work. Most wanted to sell me a Dinosaur Electronics board. I finally found a dealer who laid it out for me.

It was peak season. If this had been November he would have taken on the warranty work. But, it did not pay enough, there was paperwork and payment delays involved. He recommended the Dinosaur board, told me where I could obtain one and gave instructions. The board solved the problem - and the are very cell made.

My approach to these kinds of problems is similar to those who recommend taking the Warranty route. I only took direct action in the beginning to test. In the end I only took direct action when I clearly understood the issue and realized that Warranty in this case was not very helpful.
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Old 08-26-2018, 09:13 AM   #13
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Name: JD
Trailer: Scamp 16 Modified (BIGLY)
Florida
Posts: 1,327
I almost hate to have a warranty, because of the hassles.
I am lucky in that I can fix almost everything, given access to the internet and parts.

Steps.
1. Determine symptoms
2. Google symptoms
3. Google parts
4. You Tube repairs.
5. Buy more parts.
6. Repeat as necessary
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Old 08-26-2018, 09:23 AM   #14
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Name: Jim
Trailer: Bigfoot 25RQ
Mississippi
Posts: 15
Board

Yeah we figured it was he board after we check everything else with multimeter. They still wanted the camper to be towed to an authorized repair place. We got lucky found a guy who said bring the piece in and he would check it no charge, it was bad he called attwood/dometic and has a new replacement on the way.

What model of dinosaur board?
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