New unhappy Trillium owner - Fiberglass RV


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Old 10-21-2013, 03:50 PM   #1
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Name: marian
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New unhappy Trillium owner

I'm brand new to this blog and not sure how this works. I am looking for some feedback on the Trilliums. My husband and I bought a 2014 Trillium in Pleasanton July 2013. We've only taken it out twice - both trips about 150 miles round trip. Before we took it out the first time, we discovered the electrical wasn't properly hooked up and took it back to the dealer. The first time we tried to fill the holding tank, the clamps weren't tightened properly and water shot all over the inside of the trailer. There are small cracks around the door and the dealer told us that was normal for Trillium. On our 2nd little overnighter, we discovered the thermostat to the heater was not working. On the way home, on Highway 17, doing 55 around a turn, the left wheel flew off, crossed the meridian, and flew thru oncoming traffic. Luckily, no one was injured or worse. We made it safely to a turn out and trailer is of course damaged. Could have been so much worse. We discovered the lugnuts on the right tire were only finger tight. We are dealing with insurance and the dealer promised to "make it right". I didn't know where to start to find someone up the chain at Trillium since my confidence in the dealer is not good. I called Trillium in Canada and he gave me a number for Tom Young who is apparently making them in California, but indicated he would be very surprised if I got anywhere with this. Does anyone have anything positive t0 say about these trailers? I would love to feel safe traveling in this, since we payed a fortune for it and are stuck with it. marianb
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Old 10-21-2013, 04:22 PM   #2
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Was your trailer made in Canada or USA (California)??
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Old 10-21-2013, 04:26 PM   #3
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I believe it was manufactured in the US.
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Old 10-21-2013, 04:40 PM   #4
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I understand that buying new is not always a sure bet but lord. A 2014 to boot. 3 months and all this took place would make me do things that might put me in jail. I would get that thing back to the dealer and let him take care of ALL the problems as I was hooking up to another and giving a wave while saying call me, not.
I did it with a new car so why not a RV.
Tell your story loud and clear, over and over. Put the brand and dealers name all over it everywhere you go. Something has to be done to fix this right now.
Very very sorry to hear this has happen. But your doing the right thing by telling others. I sure hope the dealer will take care of you but it sounds like they are not. You did buy it from the dealer not the company. As far as the company goes they should be sending someone out yesterday on this. Do not settle for anything less. Have you called your state General Atty? I would call everybody and then a few more to find out what can be done.
Someone could have be hurt BADLY!
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Old 10-21-2013, 04:42 PM   #5
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Originally Posted by marianb View Post
I believe it was manufactured in the US.
The trailers built by Team Trillium Manufacturing in Calgary have the name Outback across the rock guard and will no longer have any trillium name or logo on the door or elsewhere.
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Old 10-21-2013, 04:49 PM   #6
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2010 Trillium: A work in progress

This is a thread started by P. Raz a few years back outlining some of the issues he had with the present day U.S. Trillium group.

I visited the Pleasanton RV dealer and saw these Trilliums. I wasn't impressed with the fit and finish, though I thought structurally they looked sound. You wouldn't think you'd have to have the dealer go over everything before you drove it off the lot, to make sure things were tight, lined up, installed correctly,etc, but it appeared to me that was what we'd be up against if we purchased one of these units. So we passed....

So sorry to hear of your plight. The local dealer (Nohr's?) in Pleasanton seemed to be competent and responsive...but they didn't manufacture the trailer. Hopefully they do make things right for you.
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Old 10-21-2013, 04:52 PM   #7
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Quote:
Originally Posted by ShawnKK View Post
I understand that buying new is not always a sure bet but lord. A 2014 to boot. 3 months and all this took place would make me do things that might put me in jail. I would get that thing back to the dealer and let him take care of ALL the problems as I was hooking up to another and giving a wave while saying call me, not.
I did it with a new car so why not a RV.
Tell your story loud and clear, over and over. Put the brand and dealers name all over it everywhere you go. Something has to be done to fix this right now.
Very very sorry to hear this has happen. But your doing the right thing by telling others. I sure hope the dealer will take care of you but it sounds like they are not. You did buy it from the dealer not the company. As far as the company goes they should be sending someone out yesterday on this. Do not settle for anything less. Have you called your state General Atty? I would call everybody and then a few more to find out what can be done.
Someone could have be hurt BADLY!

I am telling anyone who will listen. Even before the accident, we took the logos off the trailer because people love the look and always ask about it. They have to approach us and have done so to ask about it. They get an earful. The dealer is supposed to go over it head to toe. I just want to feel safe when traveling with it. I agree there should be an awareness. This was definitely a safety issue and could have been very bad. I hope the manufacturer doesn't ever release another trailer without completely checking everything. I can tell you I would have never thought to check lugnuts on a new vehicle.
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Old 10-21-2013, 05:22 PM   #8
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I can tell you I would have never thought to check lugnuts on a new vehicle.
Actually, when we bought our new Escape trailer this year, the guys at the factory (when we picked it up) told us to be sure to check the lug nuts after a couple hundred kilometres, as they can loosen on their own. They also recommended that we continue to retorque the lug nuts on a regular (and fairly frequent) basis during our ongoing usage of the trailer.

I am really sorry that you have had the bad experiences that you have described. I hope that you will be able to work through your issues with a minimum of additional trouble.
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Old 10-21-2013, 05:25 PM   #9
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Actually, when we bought our new Escape trailer this year, the guys at the factory (when we picked it up) told us to be sure to check the lug nuts after a couple hundred kilometres, as they can loosen on their own.
That advice applies to all aluminum wheels, including your vehicles.
So, if you've just put your snow tires on, best check.
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Old 10-21-2013, 05:55 PM   #10
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I picked up a 30-foot, custom-built Loadmaster boat trailer in Ohio this summer. The manufacturer did a very complete review of the trailer before I hitched up and took off. One of the things he stressed with me was the need to stop and check the lug nuts every hour. He even had a diagram of the lug nut pattern including the order in which to tighten them in the paperwork packet I was given.

I was a newbie, and it would have never occurred to me to do this on my own. It seems like this should be, or possible is, part of any trailer hand off from dealer to customer. If your dealer failed to do so, it seems like a significant oversight.
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Old 10-21-2013, 05:56 PM   #11
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How Long to Make Repairs

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Originally Posted by Ice-breaker View Post
Actually, when we bought our new Escape trailer this year, the guys at the factory (when we picked it up) told us to be sure to check the lug nuts after a couple hundred kilometres, as they can loosen on their own. They also recommended that we continue to retorque the lug nuts on a regular (and fairly frequent) basis during our ongoing usage of the trailer.

I am really sorry that you have had the bad experiences that you have described. I hope that you will be able to work through your issues with a minimum of additional trouble.
I got the same advice from Casita when I went through their factory orientation "Check the lug nuts at 100 miles and again at 1000 miles"

The problem I see with returning the trailer to the dealer and telling him/her to call you when everything is fixed is that you could be without the use of your trailer for a month or 3 months or 6 month ETC I have friends who brought their stick built trailers back to the dealer for warranty work and sat home waiting all summer without a trailer
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Old 10-21-2013, 07:16 PM   #12
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I lived in the east bay prior to moving to NY. Nohrs or whatever they go by now used to be in Castro Valley/San Leandro.

Bought our RV from JC'S out in Livermore. Had problems with it from the day we drove it away! Did I mention JC'S went belly up?

Your Trillium should have a warranty for the problems inside. Cracks in the shell is probably from sitting in the blazing heat near that racetrack! Cracks any where would be unacceptable for something that is brand new!

I'm glad no one was hurt or worse when the tire flew off! Hwy 17 can be tricky with all tires secured.

It would be so simple just to swap it for another...but there isn't another to swap with! I went to look at the bathroom/shower model which wasn't there. There were 3 other models period. Hmmmm
Didn't feel right to me.

I hope this all works out for you and you can enjoy the trailer.

Checking lug nuts should be done every couple of hundred miles...that's just one of your walk arounds.
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Old 10-21-2013, 10:57 PM   #13
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Originally Posted by Ice-breaker View Post
Actually, when we bought our new Escape trailer this year, the guys at the factory (when we picked it up) told us to be sure to check the lug nuts after a couple hundred kilometres, as they can loosen on their own. They also recommended that we continue to retorque the lug nuts on a regular (and fairly frequent) basis during our ongoing usage of the trailer.

Just something I grew up doing, no matter if it was a new/used tow. And the smaller the wheel the more often you check them!!!!!!!!!!



First I wanna say Welcome Marianb! Glad you found us, Glad you joined us!

As for the "cracks" around the door, I have to agree with (retired/Jay) that it is unacceptable for this new of a trailer! (PERIOD)! I have a 6 year old trailer and don't have any cracks around the door. Soooooooooo, I would return for that reason alone!

As for the other issues, unfortunately those issues as well as the loose lug nuts are found with all types of brands, models, etc....... But should have been caught before it ever left the dealer lot......... "Should" being the operative word . (Can't believe the water issues wasn't caught during the dealership orientations).

As Steve mentioned he had a, factory orientation. Having purchased a rv from a dealer, I have had dealership orientations. (I bought my Casita in the used market from a private owner, but even the PO walked me through the Casitas workings. )

But rv dealers do walk thru's with each sale. So your dealership should have walked through all the working parts of your trailer! Just as car dealers walk you through a new car purchase. So I frankly put blame on the "dealership" as much as the manufacture..... Purchasing a new vehicle the issues that arise during purchase aren't taken care of by the manufacture but the dealership! Same goes with travel trailer/rv dealerships! Neither the manufacture nor the "dealership" were doing their jobs! Do things get by both the manufacture and dealership, yes......... Hence some of the unsatisfied buyers with all manufactures, stickie built as well as glass! But most things are fixable and are worked out over time. And those issues should be quick fixes for the dealership.

But the cracks, those are manufacture issues and I would stay on that and not let it go un-fixed!




As for the, water issue and the lug nut issue, those both can occur again over time, with use as well as just sitting. So check often! It is said that when towing down the road as well as driving a rv down the road at 55mph it is equivalent to a 6.5 earthquake. So water hoses/connections, lug nuts, etc need to be checked often! Good luck, I hope you find common ground with your trailer and actually get to enjoy creating great memories with it.
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Old 10-21-2013, 11:13 PM   #14
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Lose wheels is not just a new trailer issue. Live and learn.

Almost lost a wheel

I would like to point out that this is in no way related to the classic Trilliums.

TRILLIUMS ROCK!
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