Parkliner - Open Neutral at Air Conditioner - Page 2 - Fiberglass RV


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Old 05-13-2014, 08:49 PM   #15
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I don't think that Post #8 is Hucks trailer. Hard telling what his looks like.

And why is Parkliner installing "Old Work" boxes in new trailers anyway?
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Old 05-13-2014, 09:01 PM   #16
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by "old work box" think Eddie means the type of box that when installed has ears you flip out and tighten from front of box. Ive used them in my scamp, presume "new box" you would install by driving nails/screws in 2x framing......
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Old 05-13-2014, 09:30 PM   #17
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Maybe you can call Parkliner and get them to authorize a local RV company to do the repair. It certainly sounds like a case for "Proof of Merchantability" of a product, otherwise referred to as the "Unwritten Warranty".

They can certainly use the positive press hereabouts.
I think you're referring to the Implied Warranty of Merchantability?
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Old 05-13-2014, 10:27 PM   #18
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Yep, that's another phrase for the same idea.
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Old 05-15-2014, 11:24 AM   #19
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Good news. I spoke to Tom at Parkliner and he agreed to fix the air conditioner and the leak now and replace the fan and fix the door in July when they are scheduling warranty work.

So I went this morning and they jumped right on it. AC now works and since it is pouring right now, I will know shortly if the leak is fixed.

Aaron had to rewire the GFCI receptacle next to the propane detector and also had to fix the neutral wire at the receptacle used by the air conditioner.

And I also know how to take the air conditioner out. A combination of muscle and finesse! Remove the 2 screws under the front of the air conditioner and remove the piece of wood that holds the ac in place. Then pull and wiggle the ac until you slide it all the way out. Several choice words will likely help.

Parkliner is focusing on getting orders out on schedule, so are blocking out time in July to handle warranty work. If you need warranty work done, I would contact Parkliner and get on the schedule. They agreed to fix the ac and leak now because they were quick fixes and limited my use of the trailer. I am waiting like everyone else for the bigger items.
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Old 05-15-2014, 11:30 AM   #20
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Good news. I spoke to Tom at Parkliner and he agreed to fix the air conditioner and the leak now and replace the fan and fix the door in July when they are scheduling warranty work.

So I went this morning and they jumped right on it. AC now works and since it is pouring right now, I will know shortly if the leak is fixed.

Aaron had to rewire the GFCI receptacle next to the propane detector and also had to fix the neutral wire at the receptacle used by the air conditioner.

And I also know how to take the air conditioner out. A combination of muscle and finesse! Remove the 2 screws under the front of the air conditioner and remove the piece of wood that holds the ac in place. Then pull and wiggle the ac until you slide it all the way out. Several choice words will likely help.
Good for you Huck! That's great. Now if they can just keep the doors open long enough for me to get down there again.

I saw those two screws under the front of the AC unit and figured they would have to come out to remove the thing. I'm good at choice words too!

Used to be once in a while we would get Cameron or Aaron here on the forum. I guess Cameron is gone now, and I wonder if Tom & Chandler have any idea all these ParkLiner problems get addressed on forums for all to see?

Frank
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Old 05-15-2014, 11:42 AM   #21
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... and I wonder if Tom & Chandler have any idea all these ParkLiner problems get addressed on forums for all to see?

Frank
Yes, they do.

I expect to see an improvement over the next few months, but to get where they need to be will probably take a couple of years. I think this will be staged improvement as employee's skills improve, procedures are written (and followed), inventory management is put in place, quality control is developed, etc.
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Old 05-15-2014, 11:49 AM   #22
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Yes, they do.

I expect to see an improvement over the next few months, but to get where they need to be will probably take a couple of years. I think this will be staged improvement as employee's skills improve, procedures are written (and followed), inventory management is put in place, quality control is developed, etc.
I just hope it's not too late Huck. I understand a focus on getting money in the door, but I worry about support for existing customers. The less contact with current owners that have basic questions and physical needs, the worse word-of-mouth becomes, and that's a problem in today's very social web based world.

These trailers Chandler has designed are simply awesome, but with various problems not resolved, no return of phone calls or emails, people get frustrated. So they go camping, and other campers come by to see this awesome trailer, but gee, the owners love the trailer, but not the company? Not a good thing. To me, every owner is a potential salesperson, as they have these awesome trailers and are out camping (often in social settings) with them.

I would love to see ParkLiner form an Owner's Club of some kind, sponsor a meet near the factory every year, do an electronic newsletter every quarter, keep the Facebook page up-to-date. There are still a lot of people pulling for the company because the trailer is so well designed and elegant for its size, but this customer relations stuff is critically important, along with the things you note (procedures are written and followed, inventory management is put in place, quality control is developed, etc.)

It's like the old restaurant analogy. If you get a bad meal and bad service, you not only don't go back, you tell others.

Oh well.

Frank
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Old 05-16-2014, 01:15 AM   #23
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Frank you hit the nail on the head with your last post.
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Old 05-16-2014, 06:06 AM   #24
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I just hope it's not too late Huck. I understand a focus on getting money in the door, but I worry about support for existing customers. The less contact with current owners that have basic questions and physical needs, the worse word-of-mouth becomes, and that's a problem in today's very social web based world.

Frank
I've bootstrapped several businesses over the years, and I've always thought starting a business from scratch was like sailing a small sailboat.

Sometimes you're lucky and have the wind at your back. You go like heck and enjoy the ride, but always remembering you won't always have the wind behind you. If you make to sudden a turn, you might just capsize.

Sometimes there are cross winds, sometimes no wind, and sometimes you've got gale force winds right in your face. Quite often, getting where you want to go is not a straight line.

But the good sailor can sail in all kinds of weather, but it takes a lot of experience to become a good sailor.

Parkliner has a trailer people want, so there is always a breeze, but lately it has been blowing right in their face. Given time and experience, I think they will handle it OK. They are making some mistakes along the way, but they haven't turned over the boat. Maybe taken on a little water, but they seem to be bailing it out.

I've only sailed by myself twice, but really enjoyed the mental aspect of it. My 1st time out, I was in a homemade sailboat in the middle of the Chesapeake Bay at dusk with a huge storm coming in and the wind in my face. The saying "any port in a storm" comes to mind. Let's see where Parkliner is in September.
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Old 05-16-2014, 06:40 AM   #25
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I've bootstrapped several businesses over the years, and I've always thought starting a business from scratch was like sailing a small sailboat.
Good analogy Huck. I think chandler did well getting Tom Bass in to work with him. Not only do I think they'll make it to September, I think a lot of positive things are waiting in the wings. I actually think we'll know better in July/August.

Well, we're off to the Outer Banks till Memorial Day, sans ParkLiner...

Frank
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Old 05-16-2014, 07:00 AM   #26
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Well, we're off to the Outer Banks till Memorial Day, sans ParkLiner...

Frank
I spent a few days on the Outer banks in April and planning on going back as soon as the memorial Day'ers clear out! I stayed at Frisco for 2 nights and oregon Inlet for 1 night. This trip I plan on staying at Hatteras (Buxton) for 5 days.
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Old 05-16-2014, 07:06 AM   #27
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I spent a few days on the Outer banks in April and planning on going back as soon as the memorial Day'ers clear out! I stayed at Frisco for 2 nights and oregon Inlet for 1 night. This trip I plan on staying at Hatteras (Buxton) for 5 days.
Cool Huck! We wanted to do it before Memorial Day weekend, and then have 3 days to come home, figuring we'd be hauling the ParkLiner. We rented a condo in Kittyhawk to wait while our trailer got fixed. Now it's just a vacation, no trailer fix. More time off and expense later this year when ParkLiner has time for us.

Never been to the Outer Banks before, so we're excited, We're just getting ready to head out!

Enjoy!

Frank
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Old 05-16-2014, 07:25 AM   #28
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Cool Huck! We wanted to do it before Memorial Day weekend, and then have 3 days to come home, figuring we'd be hauling the ParkLiner. We rented a condo in Kittyhawk to wait while our trailer got fixed. Now it's just a vacation, no trailer fix. More time off and expense later this year when ParkLiner has time for us.

Never been to the Outer Banks before, so we're excited, We're just getting ready to head out!

Enjoy!

Frank
Unfortunately, the Outer Banks have been over regulated and over commercialized. You used to be able to drive on the beach and fish without a permit or license. Now you have to get a permit to drive on the beach and access is greatly limited from what it used to be and you need a license to fish.

If you have the time, I would suggest a day trip to Ocracoke Island. You cross the bridge to Hatteras Island, drive the full length of the island, and then take the free ferry to Ocracoke Island. Most of the islands are National Seashore, so there are small towns and then nothing for several miles, then small towns, etc.
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