Parkliner Tire Rub issues? - Page 20 - Fiberglass RV


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Old 08-18-2013, 05:27 PM   #267
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"or lack there of"
It is not a total loss. I bookmarked the Marisa Miller homepage.
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Old 08-18-2013, 06:10 PM   #268
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When I get a dry day, I will take the measurement as you have indicated. I am very curious to know if it is on straight or not.

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You have to measure from the center of the ball to the end of the spindle. The rear frame rails don't mean anything.
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Old 08-21-2013, 09:19 PM   #269
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I got a response today from ParkLiner

I was a bit put out after emailing twice about this tire rub issue and not getting a reply. I got one tonight and it's only fair to report it. Here it is:

Frank,

A few months back we had a collection of customers contact us, and report that their tires were rubbing the inside of the wheel well. We spent days trouble shooting to figure out what the issue was. It turned out that the tire manufacturer we were using was sending us different sized tires. We have since switched to a very good tire manufacturer, and began to bolt the axle as opposed to welding it. As for the customers, the warranty process went as follows: Send in your pictures. Take your ParkLiner to the nearest tire shop. We will ship them the correct tires, and then cover the costs. All is well with the tires now, and petty issues such as that pop up with a company starting out. Concerning responses on the forum- we do our best to check the forum daily, and email or call the individual with the issue or question. Sometimes customer service is not our strong suit, as it gets so busy here and picking up the phone can't always be first priority, but we always respond.

Thanks Frank!

Best, Cameron
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Old 08-21-2013, 09:24 PM   #270
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And there you have it, a responsible reply that should take care of some naysayers and relieve some trepidation with Parkliner. Took awhile, but better late than never.
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Old 08-21-2013, 10:56 PM   #271
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That's crazy about the tires being so variable in size, but it's great if switching to a new tire manufacturer fixes the problem! And electing to start bolting the axle should resolve several other concerns that have been raised earlier in this thread. I'm a firm believer in Ronald Reagan's philosophy of "Trust, but verify.", and I hope that new owners in the near future can verify to the rest of us that ParkLiner has indeed earned the trust of prospective buyers again. If so, it will soon be back on the top of our wish list!
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Old 08-22-2013, 12:07 AM   #272
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It turned out that the tire manufacturer we were using was sending us different sized tires. We have since switched to a very good tire manufacturer...
If the tire manufacturer was sending a size other than that ordered, they shouldn't have made it into inventory, let alone gone on a trailer.

If we're talking about size variation within the same nominal size, what is the owner supposed to do when they need replacements? It seems like there just isn't enough margin for reasonably expected variations.

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... and began to bolt the axle as opposed to welding it.
Okay, but is the axle 2" lower, or if not how are those longitudinal floor supports handled, as they intersect with the axle?
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Old 08-22-2013, 01:58 PM   #273
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Originally Posted by Brian B-P View Post
If the tire manufacturer was sending a size other than that ordered, they shouldn't have made it into inventory, let alone gone on a trailer.

If we're talking about size variation within the same nominal size, what is the owner supposed to do when they need replacements? It seems like there just isn't enough margin for reasonably expected variations.


Okay, but is the axle 2" lower, or if not how are those longitudinal floor supports handled, as they intersect with the axle?
Another question I would want resolved is whether 5 or 10 yrs down the road when your axle begins to wear and some sagging occurs (happens to all of us), will the tire rub issue reappear at that time? I feel the same as Brian when he said, "it seems like there isn't enough margin for reasonably expected variations".
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Old 08-22-2013, 02:07 PM   #274
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I almost hesitate to say this, but I did email with questions like that (and more) after Cameron got back to me. I have learned it takes a while for responses, so no big deal. We are NOT made of money, and can't order anything today (or tomorrow, or...), let alone a ParkLiner, till we sell our sticky, Subaru Outback and GMC.

Frank
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Old 08-22-2013, 02:14 PM   #275
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margin for reasonably expected variations...
coun't me as number 3 wondering the same thing.
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Old 08-22-2013, 02:26 PM   #276
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..... . All is well with the tires now, and petty issues such as that pop up with a company starting out. Concerning responses on the forum- we do our best to check the forum daily, and email or call the individual with the issue or question. Sometimes customer service is not our strong suit, as it gets so busy here and picking up the phone can't always be first priority, but we always respond.

Thanks Frank!

Best, Cameron
I believe somewhere back in these messages someones trailer was not fixed with new tires.. I could be wrong

I expect it was a poor choice of words but to describe problems as petty???
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Old 08-22-2013, 02:35 PM   #277
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I believe somewhere back in these messages someones trailer was not fixed with new tires.. I could be wrong

I expect it was a poor choice of words but to describe problems as petty???
Yes, somewhere back in these messages (maybe post #215?), Thom had some problems. I don't know if they've been resolved, as I don't work for ParkLiner. As to your other comment, yes, I would imagine it was a poor choice of words. Good catch!

Frank
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Old 08-22-2013, 03:13 PM   #278
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Yes, somewhere back in these messages (maybe post #215?), Thom had some problems. I don't know if they've been resolved, as I don't work for ParkLiner. As to your other comment, yes, I would imagine it was a poor choice of words. Good catch!

Frank
Thom's post #215 dated only about a week ago (Aug 16) noted....
"I have sent both Chandler and Cameron of Parkliner an update stating the replacement tires are still causing tire rub on the interior face of wheel wells. On my unit the curb side seems to be showing more wear for whatever reason. The rub patch is only about 2" x 3" or 4" but it is still rubbing. the 185's have maybe 900 or so miles on them?

At this point i've pretty much decided that it is a lost cause..."


So Thom went through the warranty process and the replacement tires he received from Parkliner still rub (although not as much). To my mind the problem has not been resolved.
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Old 08-22-2013, 03:38 PM   #279
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I guess not everyone is reading these threads. Cameron said "As for the customers, the warranty process went as follows: Send in your pictures. Take your ParkLiner to the nearest tire shop. We will ship them the correct tires, and then cover the costs."

So to my mind, the issue is resolved.

All my best to you.

Frank
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Old 08-22-2013, 03:49 PM   #280
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