Parkliner Tire Rub issues? - Page 26 - Fiberglass RV


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Old 09-22-2013, 04:51 PM   #351
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Quote:
Originally Posted by Brian M. in NY View Post
Mr. Palethorpe assured us that he was working on a 40+ page owner's manual for the ParkLiner that was "almost" finished and would contain all of the warranty information. Said manual would be mailed to all owners of record as soon as it was finished. This promise was made on April 3. As of this date, we have received nothing. A search of the parkliner.com website as well as their downloadable brochure yield no mention of warranty.
If they don't keep track of their sales, it would be impossible to
send manuals to everyone. You'd most likely have to know about
it and request one. But then, that may not get one either the way
things are going.
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Old 09-22-2013, 07:09 PM   #352
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Originally Posted by carlkeigley View Post
If they don't keep track of their sales, it would be impossible to
send manuals to everyone. You'd most likely have to know about
it and request one. But then, that may not get one either the way
things are going.
At the very least, all of my contact information was included in my certified letter. There are several methods by which ParkLiner can contact me, not the least of which is by PM through this Forum. If Mr. Palethorpe chose to, he could contact me and (probably) all of his other customers. It would seem that he has ceased to care or has given up. While I sincerely hope this is not the case, I have little reason to believe otherwise. Caveat emptor.
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Old 09-22-2013, 07:19 PM   #353
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This is really a shame. The Parkliner design seems to be about 95% right.
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Old 09-22-2013, 07:37 PM   #354
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Originally Posted by Thomas G. View Post
This is really a shame. The Parkliner design seems to be about 95% right.
Don't get me wrong, we love our ParkLiner in spite of its' faults. We have decided to make the investment to correct the rubbing in the wheel wells, because it suits us and we have no intention of parting with our "Eggbert". Should we meet our end in the flames of exploding batteries in the middle of the night, we will be in a place that makes us happy if, not necessarily safe.
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Old 09-22-2013, 07:47 PM   #355
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Design promises; execution delivers.

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Old 09-22-2013, 08:05 PM   #356
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Design promises; execution delivers.

Jack
Am I to infer that execution has something to do with exploding batteries, or am I missing your point?
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Old 09-22-2013, 08:14 PM   #357
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Originally Posted by carlkeigley View Post
If they don't keep track of their sales, it would be impossible to
send manuals to everyone. You'd most likely have to know about
it and request one.
If they had a manual they could post a PDF of it on their webpage and Facebook page as other manufactures do.
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Old 09-22-2013, 08:25 PM   #358
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If they had a manual they could post a PDF of it on their webpage and Facebook page as other manufactures do.
Yeah, seems kind of obvious, doesn't it. They could include warranty information as well. It really doesn't take an enormous amount of effort. What is required is a willingness to live up to the promises you make to your customers.
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Old 09-22-2013, 08:52 PM   #359
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Brian, if memory serves, I believe technical reps at Optima indicated on this forum that the PL batteries were installed without venting. I don't happen to remember the final % allocation of responsibility between manufacturer, distributor and installer. Perhaps you do. I was responding to Tom's favorable view of PL design, nothing more. If I were to say that Chandler developed an inviting design and the execution of actual units failed to satisfy his customers, would that be a fair statement?

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Old 09-22-2013, 09:42 PM   #360
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Brian, if memory serves, I believe technical reps at Optima indicated on this forum that the PL batteries were installed without venting. I don't happen to remember the final % allocation of responsibility between manufacturer, distributor and installer. Perhaps you do. I was responding to Tom's favorable view of PL design, nothing more. If I were to say that Chandler developed an inviting design and the execution of actual units failed to satisfy his customers, would that be a fair statement?

jack
Thank you for the clarification. I agree. If only expectation and execution were one and the same.
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Old 09-23-2013, 07:25 AM   #361
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.......... I was responding to Tom's favorable view of PL design, nothing more. If I were to say that Chandler developed an inviting design and the execution of actual units failed to satisfy his customers, would that be a fair statement?.......jack
I think that you have nailed it, Jack. My disappointment is seeing a fledgling company wobble. Of course, that is how business works - you need to check all the boxes, not just innovative design. That said, I really hope that Chandler can straighten out these issues and refine the design issues, which from a technical point of view, are really minor to correct in production, but upsetting to a current owner.
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Old 09-23-2013, 11:55 AM   #362
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ParkLiner 34 - Mod 1

I just picked up PL34 from the body shop this morning and I am thrilled with the results. These guys do a lot of Corvette work and know their way around fiberglass. Even after the infamous tire swap, I could barely get my little finger between the tire and the front edge of the wheel well. Here are the before pictures - both street side and curb side.
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And here are the after pictures -

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I measured both sides and now have about 1 1/2 inches of clearance between tire and wheel well.

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I can fit my entire hand between the tire and wheel well. Unless you look very closely and know what the ParkLiner looked like originally, you would think this was the way it came. Certainly, this amount of clearance should have been built in from the beginning and does not affect the appearance of the unit
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Old 09-23-2013, 11:58 AM   #363
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glad it worked out for you....
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Old 09-23-2013, 12:06 PM   #364
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Sure hope for your sake Brian and theirs that Parkliner does plan on reimbursing you for the cost of having to take what is essentially a new 2013 trailer into an independent fiberglass repair shop to fix what is a big safety issue.
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