What a nightmare trip to Camping World that was.
1st off...they ordered in the wrong awning
. Mine was supposed to be 12' Alpine green with a matching alpine green weather shield. It came in with a polar white weather shield.
2nd...The awning arms were supposed to be mende white (sort of off white) short length. They came in a polar white long.
My appointment time was 10:00am. I pulled into the Bay at 11:20. That's when, as I was watching, it was discovered the parts were incorrect.
Well, I accepted the awning as it was. After all a white weather shield is probally better than a solid dark green. But I refused to pay the $67.00 freight charge for a special order that was wrong. If they insisted I do that then they can darn well ship this back and make up and ship out the correct one.
I allowed them to put one short satin alluminum arms, provided that in a few weeks when the correct off white arms come in they switch them out at no charge.
As they were removing the old arms, they discovered dry rot in the wood backing that supported the bolts and they were nce enough to fix that problem with metal spacer blocks and other support at no additional charge since I was to receive free installation. But it took anothe 2 1/2hours instead of the usual 30 minute awning install.
Bottom line worked out good. As a result of the screw ups in the order, what was supposed to be almost $500 ended up @ $349.20 for a brand new 12' Alpine green vinyl awning with new arms, brackets and support rod.
But we were there from 9:30 till 3:00pm. Did you know they serve free hotdogs and lemonaide on Saturdays?