Thanks for posting that info Charlie, I must have missed that over in LSC's site.
It's good that Snoozy is aware and in contact with Thetford. I don't manufacture campers, but if I did I wouldn't want to install products on my rigs that could make me or my company look bad. I'm sure Snoozy doesn't either. As a courtesy I would just replace the crappy hose with a good one as I was installing it, that's just me. I'm sure the Thetford warranty won't allow them to mess around and alter their products, so in that case, and if Thetford is not willing to fix the problem, I would just find a more reliable product to offer my customers. Maybe there isn't a better product out there. I saw the set up in person and really liked how it looked and operated, but not at the expense of possibly flooding my brand new baby
. I hate water issues, that's just me. I'm not so sure water pressure is always the culprit either. Most knowledgable campers (and I said MOST) understand about inconsistant campground water pressures and use reducing valves. Look at Denny's example above. His hose blowed out using his on board water pump (which I'm assuming was installed by Snoozy), and it sounds like this wasn't the first time his hose blew or came loose. Hopefully the new stronger replacement hose Denny installed will correct the problem. It has come to my attention by Dave that the Thetford portable (removable) model is standard equipment on the Snoozy. I wasn't made aware of that when visiting, but I didn't ask either. It's not electric (correct me if I'm wrong Dave) and doesn't have the outside door for removing the waste tank. So that would be an option over the electric model which is permanently attached and harder to work on. We've use a Thetford portable electric model for years with our popup and it has always performed flawlessly.
Listen, I'm not picking on the guys at Snoozy because of these issue with the "blue" hose. They don't make the cassette, they just install it. Richard and his staff were awesome when we were visiting and really impressed me with their desire to supply great customer service. But my wife and I are seriously looking at their camper and want to be aware of any customer issues before we commit. I'm not the least bit worried about incidental issues that may come up with the camper. If you own something mechanical, things are going to eventually break or wear out. I actually enjoy fixing and making improvments, it's a hobby. I completely restored our Coleman popup from the ground up so I wouldn't have any issues while camping. You wouldn't believe the shotty factory assembly line crap I found while stripping down that "top of the line" popup. She's now solid as an oak and better than anything the factory puts out! The Snoozy shell & interior is a pretty simple design, and if we commit, my build will come less than half finished so I'm going to know exactly what went into it when I'm finished. But I have no patience when it comes to water leaks
, which probably stems from a major leak we had in our home a few years back while away on vacation.
We are still planning a tour of the Parkliner
factory, which is only a short drive away, to check out their factory & FG egg. The next time I talk to Snoozy I'll see what the latest information and customer experience has been on their recent cassette installs. Like Dave, I may just go with the portable deal and eliminate any worries about leaks