New axle for 2015 Scamp 13 - Page 5 - Fiberglass RV


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Old 12-09-2015, 03:20 PM   #57
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Name: Eugene
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Initial bearing check (200 miles)
and
lubing bearings.

written under Tires & Bearings Video


I took it as.... they did not say it in the video so they put (and LUBING BEARING) in the Foot notes.


what do I know
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Old 12-09-2015, 03:25 PM   #58
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Yes... The video also addresses lubing the bearings- annually, not at 200 miles. The initial bearing check (at 200 miles for temperature) and lubing the bearings (annually or at 10-12K intervals) are two separate issues addressed in the video.

Hafta say... Scamp's website could use a good editor. That caption could be misleading, and one of the others has instructions to care for the "jell-coat."
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Old 12-09-2015, 03:28 PM   #59
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Originally Posted by jacobconroy View Post
,..if I had gotten at the very least...that statement out of Scamp all this could have been avoided. I know that they can't fix it from there, but some support aside from a telephone number and technical manual would have been what I consider to be "good customer service"....
Looks like I am going to beat a dead horse here.. but here goes.
I sent a polite two page letter outlining a number of issues with my brand new Scamp (Sept 2015) to the company president, Kent Eveland, and within a day of him receiving it, I had a detailed point-by-point reply addressing each item.

We have subsequently exchanged many emails which for the most part were about a cosmetic flaw in my counter-top. While I felt like he was hesitant to approve a repair until the unit was inspected in person by a local to me shop (as opposed to just seeing photos), I never felt like he was not supportive. In fact he offered a good amount of support in the way of advice and information at least.

And there are many people who have been very happy with the service there, although there are plenty who were not also, for reasons I cannot explain.

That name again in case you need it is Kent Eveland, President, Evelands DBA Scamp Trailers.
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Old 12-09-2015, 05:13 PM   #60
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Quote:
Originally Posted by Jon in AZ View Post
Yes... The video also addresses lubing the bearings- annually, not at 200 miles. The initial beating check (at :200 miles for temperature) and lubing the bearings (annually or at 10-12K intervals) are two separate issues addressed in the video.

Hafta say... Scamp's website could use a good editor. That caption could be misleading, and one of the others has instructions to care for the "jell-coat."
My recommendation of repacking and adjustment after initial break in, was drawn from experience with best practices and has nothing to do with manufacturer's recommendations. They would (of course) assume that they assembled the axle correctly... I confirm it.
Some folks repack every year, so what could be wrong with starting out right? Its just one extra repack in the life of the trailer... maybe the most important one.
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Old 12-09-2015, 05:29 PM   #61
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My recommendation of repacking and adjustment after initial break in, was drawn from experience with best practices and has nothing to do with manufacturer's recommendations. They would (of course) assume that they assembled the axle correctly... I confirm it.
Some folks repack every year, so what could be wrong with starting out right? Its just one extra repack in the life of the trailer... maybe the most important one.
Good advice, Floyd. Trust… and verify. But for those of us who live more than 200 miles from Backus, unless the hub were running hot or there were some unusual noise indicating a possible defect, I assume it's probably safe to wait until we get home to do the first service.

My point was simply to rebut the claim that Scamp requires a bearing service at 200 miles, a notion that refuses to die on this thread.

PS- Looks like I need a good editor, too!
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Old 12-09-2015, 07:57 PM   #62
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Originally Posted by Jon in AZ View Post
Good advice, Floyd. Trust… and verify. But for those of us who live more than 200 miles from Backus, unless the hub were running hot or there were some unusual noise indicating a possible defect, I assume it's probably safe to wait until we get home to do the first service.

My point was simply to rebut the claim that Scamp requires a bearing service at 200 miles, a notion that refuses to die on this thread.

PS- Looks like I need a good editor, too!
True, me too.
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Old 12-10-2015, 07:17 AM   #63
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Originally Posted by jacobconroy View Post
...some support aside from a telephone number and technical manual would have been what I consider to be "good customer service"... Don't have the jacks though. I will contact Lippert and see if I can schedule a looksee at their dealer in Missoula. If they can fix it I'll just pay to have it done and drop the matter.
I bought an inexpensive floor jack and jack stands set at Walmart for around $30. It was a good investment. Scamp recommends putting the trailer up on stands when it's going to sit for a length of time. I believe it's to take the load off the rubber inside the axle so that, as it gradually hardens over time, it doesn't take a set in a lowered position. The small jack makes it a quick 5-minute task, so I do it even if it's only going to sit for a few weeks. When I do, I always take an extra moment to spin each wheel and listen and feel for any bearing noise or roughness. Just a little extra insurance between bearing services.

Whatever happens with the Lippert shop, even if it turns out to be something minor and easily resolved, I wish you would reconsider writing Kent a letter about your initial customer service experience and how it might be improved. I suspect it will help you feel better about your ordeal, and he needs to know. Writing the letter may not bring immediate changes, but not writing the letter denies Scamp the opportunity. You would do all current and future Scamp owners a service.

Hoping all ends well, and soon!
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Old 12-10-2015, 01:05 PM   #64
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Originally Posted by Jon in AZ View Post
Yes... The video also addresses lubing the bearings- annually, not at 200 miles. The initial bearing check (at 200 miles for temperature) and lubing the bearings (annually or at 10-12K intervals) are two separate issues addressed in the video.

Hafta say... Scamp's website could use a good editor. That caption could be misleading, and one of the others has instructions to care for the "jell-coat."
Their phone works just fine and they are very helpful and responsive when you call. I often have the same problem, like when I ask someone here to call me and they persist with PMing.
I didn't buy Scamp's website, I bought their product.
The website is coming along and Scamp is making the transition to another generation. I expect they will still be able to use the phone and give the same friendly and helpful service that has sustained them for five decades and in time they will be up to speed and able do the same for those suffering from phonophobia !
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Old 12-10-2015, 03:51 PM   #65
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New axle for 2015 Scamp 13

Quote:
Originally Posted by floyd View Post
Their phone works just fine and they are very helpful and responsive when you call. I often have the same problem, like when I ask someone here to call me and they persist with PMing.
I didn't buy Scamp's website, I bought their product.
The website is coming along and Scamp is making the transition to another generation. I expect they will still be able to use the phone and give the same friendly and helpful service that has sustained them for five decades and in time they will be up to speed and able do the same for those suffering from phonophobia !
Scamp will wake up one day and find that everyone for whom a phone call is the preferred means of communication is dead!

Actually, I hope you know me well enough, Floyd, to know that I like Scamp. I like to poke fun at their foibles and their staid conservatism, which on balance I consider an asset. I also have confidence that they will gradually adapt to new ways of communicating and will still be making trailers long after the latest whiz-bang company is buried in the dust bin of legacy manufacturers.
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Old 12-10-2015, 04:05 PM   #66
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[QUOTE=Jon in AZ;562276]Scamp will wake up one day and find that everyone for whom a phone call is the preferred means of communication is dead! QUOTE]

You are correct Jon but in the mean time some of us still above ground have had better luck doing business with some companies by phone than by the internet.
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Old 12-10-2015, 04:28 PM   #67
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Originally Posted by Jon in AZ View Post
Scamp will wake up one day and find that everyone for whom a phone call is the preferred means of communication is dead!
...

Funny AND true story ahead >>>>

If you will recall a few posts back, I said that I sent a polite two page letter to Kent Eveland. What I did not tell you is that, knowing their aversion to all things techno, I sent it by old fashioned US Postal Mail to their street address (not the PO Box) and, in the letter, I suggested that he call me on the phone.

Well, three weeks went by and I did not get a phone call. I even checked my call log to see if I had missed his call. I was getting upset. Then much to my surprise, the mailman left my letter in my box. It was stamped "Unable to deliver - no mail receptacle." I guess that Eveland's does not have a mailbox on the street and the mailman won't go into their office!

So I scanned the letter and sent it as an email attachment to their "sales" email address. That's when I got a quick and detailed reply from Mr. Eveland in email, the first of many emails.
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Old 12-10-2015, 04:49 PM   #68
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Contact Us
A customer is the most important visitor on our premises, they are not dependent on us, we are dependent on them. They are not an interruption in our work, they are the purpose of it. They are not an outsider in our business, they are part of it. We are not doing them a favor by serving them, they are doing us a favor by giving us an opportunity to serve them.
Alan, Wayne, and Jim have nearly 60 years of experience selling Scamp trailers and will make sure that you get exceptional service and a price on the trailer you want.


Mapquest to Scamp in Backus Minnesota
507 State 371 NW, Backus, MN 56435
Copied from the Scamp "Contact Us" page. Raz
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Old 12-10-2015, 06:06 PM   #69
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Until a mechanic sees the issue this is all been blown out of proportion. Could be something serious which I doubt as a serious issue would have blown up in 1000 miles incapacitating further towing of the trailer. A brake issue could damage parts needing replacement or it could be something simple such as a tag end of cotter pin dragging inside of the dust cap. The whole point of checking the axle operation within 200 miles of service is to confirm proper assembly within a time frame so a quality problem gets checked and corrected before a customer gets exposed to a catastrophic failure.
I lost a wheel on my car once after a tire service within 50 miles of leaving the shop. I learned to now bring my own torque wrench and check the tire lugs for proper torque right away. I also do so on my trailer on my first big trip of the year and after any tire removal. Just lets me sleep better and avoid major issues.
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Old 12-10-2015, 06:28 PM   #70
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And, for those without the tools and/or inclination, if you roll into an America's Tire -Discount Tire store, not only will they check your tire pressure and inspect for tire damage, they will, on request, also torque all of your lug nuts with a torque wrench set to the correct value. They are real bears about doing things right..


With the exception of one (now long gone) sales person, in more than 20 years, I have never been given less than perfect customer service in their shops, including free repairs to tires that I didn't even buy there.
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