What is the best tow vehicle for a Trillium 4500? - Page 5 - Fiberglass RV


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Old 10-31-2013, 11:31 AM   #57
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Norm I meant to mention that I have BTW had a warranty claim/work denied by a dealer - who I had purchased several new cars from in the past and who had done the servicing of them all over 20 years. They refused to do the warranty work simple because I didnt buy the car in question from them. Tried but they were back ordered for months when I needed the car - even tried to get them to buy the car I needed from another dealer who had lots of them. I pointing out to them that if they refused to do the warranty work it was a good bet I would never buy another car from them or continue to have my cars serviced there in the future - did not make good business sense to me. They stood firm on their decision.

I contacted the Head office of the vehicle manufacture on the topic and they agreed it was wrong for the dealer to have denied warranty work on those grounds & I did eventually get the work covered but at a different dealer (not the one I purchased the car from either). It was explained to me that the issue was the dealer doesnt make the same amount of money doing warranty work as they do if the consumer is paying for the job themselves and in some areas with high overhead & wages they may actually be losing money doing warranty work. No incentive for the dealer to fill up their service bays with a bunch of cars getting warranty work done & a good reason for them to find a reason to not do the work under warranty. .
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Old 10-31-2013, 12:35 PM   #58
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Bottom Line $$$ is always #1 at a dealers shop

That said, most mfgs. pay a substantially lower labor rate to a shop for warrantee work, and the mechanics doing it can get paid less for that work as well.

The amount that the factory pays for warantee parts is usually reduced to as low as 10% over cost, another loss of profit

When a mechanic is tied up doing a major warrantee job, she isn't doing higher profit drive-in customer work.

In many shops it is the newest mechanics that get stuck with the warrantee work as they get paid less for the jobs and more senior mechanics get to pick the plum jobs.

There are service alert bulletins sent to dealers tipping them off to non-warranty repairs that can caused by misuse and how to identify them. If the dealer submits a claim for reimbursement on one of these alerts it may well be rejected by the mfg. A very good reason to keep ones eyes open.

Unlike in the OLD days, dealers really don't expect much customer return loyalty, especially in larger cities. And if you ask for warantee work at a dealer you haven't delt with in the past, so much more the lack of interest.

All that said, most dealers prefer to not have to deal with warrantee work and, to look good to the peeps at their regional offices, can make points logging "Refused for cause" warrantee claims into the data system so that every dealer you go to after that will be able to access.....

This information comes from a long time friend that has worked in the dealership repair system for about 20 years.
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Old 10-31-2013, 02:08 PM   #59
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I agree that, on it's face, that would be illegal. You could have installed it for a bicycle carrier, scooter carrier etc. or you tow a small utility trailer and like the bigger hitch mount (Size does matter ya know)

BUT... if the Service Manager then sees a brake controller, a charging line feed and a 7 pin connector, it is a tip off to possible "Operation beyond design specifications" and you just opened a whole bag of worms if your warranty claim involves driveline or suspension related issues.

I think that the technical term is something like: "Smoking Gun"
A good question Bob and thnxs for posting....

Since I have upgraded the class 1 receiver to a 2" class IV I too asked many questions about warranty work.

This post #13 puts my concerns to rest. http://www.airforums.com/forums/f238...le-109037.html
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Old 10-31-2013, 02:27 PM   #60
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This post #13 puts my concerns to rest. New / Old Tow Vehicle - Airstream Forums

Why would the comments of someone who installs hitches for a living and simple because few of his customers have reported to them they had their warranty claims rejected rest your concerns.

I have a hunch most people would be like me and not bother to say anything to the hitch installer because I was the idiot who paid them to do it knowing full well what I was doing & no doubt signed off on the service contract to do the job.

What would the point in wasting any more time or money of possible a long distant call to cry over it with the guy who installed the hitch?
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Old 10-31-2013, 02:33 PM   #61
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I have to object to the comments on warranty work. A bay making some money is better than an empty bay costing them money (overhead such as electricity, heat, water, taxes, etc). Just the other day my manager griped that a warranty repair (on a specific job) paid better than customer pay. You'd be surprised how many tire and oil changes are money losers to get customers in the door, for dealers and lube shops alike.

Now most mechanics would prefer customer pay as warranty pays poorly, but the bills still have to be paid and warranty work is better than no work.

Old school dealers tried to get out of warranty like the examples given, for the reasons already stated. But with more competition from independent shops and lubes shops expanding their range of services, dealers are learning (slowly) that they can't be as picky about what work they accept. The "plum jobs" have already been picked and they are stuck fixing the scraps.

And class 2 is a 1 1/4 receiver. You don't get 2" until class 3. Of course there are always some odd balls like a manufacturer that puts a 2" but limits tow rating.

Jason
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Old 10-31-2013, 02:40 PM   #62
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Why would the comments of someone who installs hitches for a living and simple because few of his customers have reported to them they had their warranty claims rejected rest your concerns.

I have a hunch most people would be like me and not bother to say anything to the hitch installer because I was the idiot who paid them to do it knowing full well what I was doing & no doubt signed off on the service contract to do the job.

What would the point in wasting any more time or money of possible a long distant call to cry over it with the guy who installed the hitch?
The author speaks of 1,000's of sedans and crossovers that he has set up and there has been no reports of denied warranty claims. Not all of those 1,000's would share your view.
I, like many other of his customers have an interest in the science of towing, and continue to provide feedback to him. I would not hesitate to let him know about any negatives toward vehicle warranty work.
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Old 10-31-2013, 02:43 PM   #63
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And class 2 is a 1 1/4 receiver. You don't get 2" until class 3. Of course there are always some odd balls like a manufacturer that puts a 2" but limits tow rating.

Jason
No problem with your objections, so hope you dont mind my objecting to the above comment.


From Etrailers:" There are a few Class II hitches that have 2" x 2" receiver openings, but this is not common."

I became aware of the above through a local speciality hitch shop, due to a bike rake issue I had - but you are correct it does not change a Class II hitches weight rating - simple the receiver opening size.
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Old 10-31-2013, 02:50 PM   #64
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This post #13 puts my concerns to rest. http://www.airforums.com/forums/f238/new-old-tow-vehicle-109037.html[/QUOTE]
---------------------------------------------------------------------------

Mr. Ponzi was also put a lot of his customers mind to rest, until his money making scheme went south,.

I too can't imagine why the word of someone who has a vested ($$$)interst in convincing what he is doing could be taken as gospel.

As all atty's will tell you, a verbal contract isn't worth the paper it's written on, same goes for someones opinion.

I hope that form of "certification" won't fly in Canada, I know it won't in the USofA

Better Bet:

1. Go to the car builder and get a letter in writing, signed by someone authorized to do so, that states that what you want to do won't void your warrantee.

2. Contact your insurance company and get a letter in writing, again signed by someone authorized to do so, that states that towing in excess of the manufacturers stated specifications, won't have any effect on any of your insurance coverage.

As mentioned earlier, in Pasadena, CA, a truck driver was just sent to jail for driving an overloaded vehicle when that condition led to an accident that cause a death. He will be a guest of the state for about 5 years,
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Old 10-31-2013, 02:56 PM   #65
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Why did I buy a Honda CRV?

I rarely go to Honda for service and never expect to during the warranty period. Actually with our 6 Hondas I've never had a warranty repair. On our present Honda CRV the air conditioner failed at 60,000 miles well out of warranty. I wrote a letter to Honda and to the Honda dealer saying I thought this was an early failure and would they do something. Within days I got a letter from Honda and one from the dealer accepting the entire repair cost, $1,100.

I am not a relative of the dealer or know no one at Honda.
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Old 10-31-2013, 03:01 PM   #66
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Air and warranty issue

Norm... we too had an air conditioning issue with our Infiniti. It was within the warranty time frame. They installed an EC (engineering change) that completely replaced the original air conditioning parts. They showed me the invoice which was over $1,500. No charge to me.

Like you we have had no drive train issues in or outside of the warranty period.
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Old 10-31-2013, 03:10 PM   #67
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Funny enough during ownership of 4 different cars by the same manufacture have only had two minor warranty issues. One was a leaking window seal and the other the tire pressure monitoring system - seems the car wasnt set at the factory to deal with really cold weather.

Both looked after and covered under warranty.
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Old 10-31-2013, 03:24 PM   #68
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Well, certainly if your a/c goes out or a window seal starts leaking, overweight towing will have no effect on that part of the vehicle warrantee.

But, if the automatic transmission gives up or something in the suspension bites the dust, that may be a different story.

My Sonoma had 150,000 miles on it when sold and the only warrantee problem was a bad wiper interval timer at about 15,000 miles. But I only towed within specifications.....
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Old 10-31-2013, 03:47 PM   #69
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No problem with your objections, so hope you dont mind my objecting to the above comment. From Etrailers:" There are a few Class II hitches that have 2" x 2" receiver openings, but this is not common." I became aware of the above through a local speciality hitch shop, due to a bike rake issue I had - but you are correct it does not change a Class II hitches weight rating - simple the receiver opening size.
I found the info I was looking for when I originally posted. SAE J684 defines class 1 up to 2000lbs and 1 1/4, class 2 up to 3500lbs and 1 1/4, class 3 up to 5000 and 2, class 4 up to 10,000lbs and 2.
Http://standards.sae.org/j684_200507/
Http://en.wikipedia.org/wiki/tow_hitch

The wiki article quotes the SAE specification, but to read the full text on SAE's web site it costs over $60.

I do realize that some hitch makers and OEMs will make a 2" receiver for a vehicle designed for class 2, but the intended purpose is to allow use with a greater availability of accessories. As some people have commented bike carriers are more stable on a 2" receiver. Jason
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Old 10-31-2013, 03:55 PM   #70
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I do realize that some hitch makers and OEMs will make a 2" receiver for a vehicle designed for class 2, but the intended purpose is to allow use with a greater availability of accessories. As some people have commented bike carriers are more stable on a 2" receiver. Jason
Very true which is why I mentioned it. No suggestion that it upped the anti on the weight capacity of the hitch or the car for that matter
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