New member,new toy ! - Page 2 - Fiberglass RV


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Old 08-19-2013, 07:41 PM   #15
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Trailer: 2013 Scamp 16' 2012 Jeep Wrangler JK 4 Door
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Ok here's the up date. Five days later I heard nothing ! I decided to post my disappointment on Scamp's Face Book page.Within 3 maybe 4 minutes I got a response.They asked for my phone # so I sent it to them.Again 3-4 minutes later Mike from customer service calls. He was very nice and let me rant. When I was finished we came to an acceptable agreement. He is willing to send replacement parts and was asking if I paid any one to make these repairs. I told him no I did the work myself. He asked my t-shirt size so my wife and I have new tee shirts coming as well. He also said he will pass on the issue of poor workmanship and laziness to the shop and they will try to correct this problem. Thanks Mike @ Scamp!!
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Old 08-19-2013, 08:10 PM   #16
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That's great Jeff.................
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Old 08-19-2013, 10:11 PM   #17
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Trailer: 1987 Scamp 16ft, Layout 4
Minnesota
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Good job getting in touch with scamp, I hope they take care of the issues your scamp is having.


Somebody from scamp gets onto Facebook at least once a week to post pictures of the new scamps purchased for me to drool over...
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Old 08-19-2013, 10:23 PM   #18
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Per Post #15
Here we go again: quote....He also said he will pass on the issue of poor workmanship and laziness to the shop and they will try to correct this problem.

I'd hope for a more positive statement, like "We will fix that problem immediately"
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Old 08-20-2013, 12:34 PM   #19
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Hey Bob, If they said "they would fix the problem immediately", we both know that would be lie.Mike is in customer service not sales.At least we will try.... is more believable.

Drew, I know what you mean, I still love to look at all the new campers they post.
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Old 08-29-2013, 11:09 AM   #20
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Quote:
Originally Posted by jgraps1958 View Post
Ok here's the up date. Five days later I heard nothing ! I decided to post my disappointment on Scamp's Face Book page.Within 3 maybe 4 minutes I got a response.They asked for my phone # so I sent it to them.Again 3-4 minutes later Mike from customer service calls. He was very nice and let me rant. When I was finished we came to an acceptable agreement. He is willing to send replacement parts and was asking if I paid any one to make these repairs. I told him no I did the work myself. He asked my t-shirt size so my wife and I have new tee shirts coming as well. He also said he will pass on the issue of poor workmanship and laziness to the shop and they will try to correct this problem. Thanks Mike @ Scamp!!

Still waiting, no shirts in the mail yet !!
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Old 08-29-2013, 11:15 AM   #21
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I'm sure it will be there shortly.
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Old 08-29-2013, 11:37 AM   #22
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T-shirts are a nice advertising medium.
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Old 08-29-2013, 08:26 PM   #23
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Hi all...

We just received our 16ft Scamp yesterday! And like Jeff I am finding things that are just not right. The step looks like it is 10 years old (it was delivered to us in CA) the paint looks worn off. The screen door is so flimsy and won't close from the inside etc. We are just making a list and plan on calling them.

The biggest downfall of having it delivered is that we don't know how anything works! The delivery guy really just did that, delivered it and parked it. The owners manuals are pretty brief for newbies like my husband and I, looks like I will need to do a lot of research here! Thanks for posting your results Jeff!

However, we have a new Scamp! Can't wait to get out there!!
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Old 08-30-2013, 11:36 AM   #24
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Congratulations !!! Yes,that is the best part ! I know it is annoying to buy a new camper and find a list of stupid repairs. Go over as much as you can think of and make a list of all your problems.Call them! I spoke to Mike in customer relations, he seemed to be helpful. If you can't or don't want to make the repairs yourself they will tell you where to go in your area for repairs. Stay on top of it !!! Good luck and enjoy your new toy !!
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Old 08-30-2013, 02:00 PM   #25
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Well the UPS delivery man came and left me two packages today. One is the tee shirts that Scamp said they send me and the other is the re-placement door for my camper bath. The original door was warped. Inside one package were a bunch of rivets and caps. They told me they would send me these items and they did. It seems they are willing to make good on their mistakes, once they know about them.

The rivets that leak in the roof are partially covered by the air conditioner unit. I sealed them with calk when I first found the leaks and they seem to be OK, for now anyway. In the event that I have to re-place them I'm thinking I want to re-place them with bolts instead. This way it's done for good.

I also have decided to change all my cabinet doors and table with real wood!! That particle board with wood grain decal just doesn't cut it for me. This will be my winter project. I can buy some oak or even birch plywood at Home Depot. This will be the start of my interior customizing. I'll take pictures of the progress of the work and post them when finished.

The bathroom door they sent me will probably not be installed so If someone needs an original door from layout # 4 it will soon be available.
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