We have a Fan-Tastic Vent fan that was bought more than 9 years ago by the previous, previous owner. When we tried to start it for the first time after eight months since we bought the trailer, it wouldn't work.
We called Fan-Tastic Vent and asked to buy replacement switches--they mailed them to us FREE within 3 days. When that didn't work, we called their tech help and they spent nearly an hour on the phone with Paul, finally deciding someone had blown the fuse by reversing the fan while the blades were still turning. So they sent us a new fuse (thingy) again, free, within three days. Paul installed it and it worked fine.
They were polite, nice, friendly, eager to help, and he didn't even have to wait on the phone to talk to a human being.
We've had such good customer service / repairs / replacement parts before...but not often!
So we really agree with the author of this piece; and for that reason alone, will buy a Fan-Tastic Vent fan when we need another one. They actually do care about our time, effort, money, and their reputation for customer service.