Even the RV Industry Knows They Have PROBLEMS! - Fiberglass RV


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Old 07-14-2016, 12:53 PM   #1
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Even the RV Industry Knows They Have PROBLEMS!

The real is question is WILL THEY DO ANTHYING ABOUT IT OTHER THAN TALK?????

Brian Wilkins: Time to Fix the Warranty Process? | RV Business
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Old 07-15-2016, 12:08 PM   #2
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The real is question is WILL THEY DO ANTHYING ABOUT IT OTHER THAN TALK?????

Brian Wilkins: Time to Fix the Warranty Process? | RV Business


We have a Fan-Tastic Vent fan that was bought more than 9 years ago by the previous, previous owner. When we tried to start it for the first time after eight months since we bought the trailer, it wouldn't work.

We called Fan-Tastic Vent and asked to buy replacement switches--they mailed them to us FREE within 3 days. When that didn't work, we called their tech help and they spent nearly an hour on the phone with Paul, finally deciding someone had blown the fuse by reversing the fan while the blades were still turning. So they sent us a new fuse (thingy) again, free, within three days. Paul installed it and it worked fine.

They were polite, nice, friendly, eager to help, and he didn't even have to wait on the phone to talk to a human being.

We've had such good customer service / repairs / replacement parts before...but not often!

So we really agree with the author of this piece; and for that reason alone, will buy a Fan-Tastic Vent fan when we need another one. They actually do care about our time, effort, money, and their reputation for customer service.

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Old 07-15-2016, 01:44 PM   #3
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I agree! Great customer service, #Fantastic Fan!
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Old 07-15-2016, 04:31 PM   #4
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The real is question is WILL THEY DO ANTHYING ABOUT IT OTHER THAN TALK?????

Brian Wilkins: Time to Fix the Warranty Process? | RV Business
Not unless it is actually killing people or causing pollution. Why would they want to do something that could cause their insurance rates to rise?
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Old 07-15-2016, 05:22 PM   #5
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I called then and told them that my fan was making noise and they sent me a replacement within days. No questions asked. The new replacement works fine. A great company.
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Old 07-15-2016, 05:57 PM   #6
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my fantastic fan was noisy as well - I tried everything - called them - they sent a new one out asap and all is well. I did not have to jump through any hoops either.
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Old 07-16-2016, 05:24 PM   #7
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Not unless it is actually killing people or causing pollution. Why would they want to do something that could cause their insurance rates to rise?

Or cut into their profits?

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