I've Got Those DMV Blues! - Page 2 - Fiberglass RV


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Old 04-11-2013, 06:40 PM   #15
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Absolute power corrupts absolutely.

What is sad is how much a little tiny bit of power still corrupts.
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Old 04-11-2013, 07:05 PM   #16
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When we submitted our Certificate of Origin for our Scamp, they quickly and cheerfully took my $800 tax money, then refused to issue a title since I was not a dealer. After 4-5 hours of waiting in line and trying to explain our situation I said...
"OK forget it, I'll just take my money back and be on my way!...

That changed their tune, as they did not want to do a refund.
(Cash to a government is like booze to an alcoholic!)

Well, they decided to call Springfield,(Illannoy) but of course they had left early for the day!
So we came back the next day and after only another 4 hours we left relieved with title and registration in hand.
Two years later...
We had purchased a personalized plate at no extra charge (vanity plates were extra). They changed the law and started charging an extra $7 per year for the personalized plate.
I balked and asked for a regular plate.
The response was ..."Sure, that'll be $45 for the transfer...Well 7X7 still equals only $49 so we reluctantly kept the plate. Now those years have passed and we will face the issue again this fall!
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Old 04-11-2013, 07:06 PM   #17
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Good grief, David...

Dontcha think that calling this kind of ineptitude "corruption" sorta elevates it beyond its station?


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Old 04-11-2013, 07:17 PM   #18
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Abuse of power is corruption. Most of these stories are about people who, because they had the power to be incompetent chose to do so. I do not believe that if they were operating outside of a government agency, this level of "customer service" would be tolerated.
In fact, I think many of these stories are not about incompetence, but are about people who willfully abuse their position to annoy people. Schadenfreude.
I may be paranoid.
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Old 04-11-2013, 07:37 PM   #19
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Bad customer service is not just religated to government. Check out big business. We're reading a current thread about a couple of manufacturers of all molded trailers for heaven sake! I work for a worldwide fortune 500 company. Some of those people should be fired... but, won't be.

I agree with Bob... go in with the biggest smile, happiest face you can put on. You might be the best thing those people have seen in days and they'll do their best to help you. Go in with a sour attitude and yes... you'll pay dearly. I wouldn't do their job on a bet. I've stood in line behind people who were rude and nasty and a general PITA and when it was my turn... at first, I suffered that consequence. But not for long. Don't blame the employees for machines that don't work and all the crap you have to put up with. It wasn't their decision to make it hard for you.

Granted it doesn't work all the time, but it's worth a try.
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Old 04-11-2013, 08:09 PM   #20
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Originally Posted by Donna D. View Post
Bad customer service is not just religated to government. Check out big business. We're reading a current thread about a couple of manufacturers of all molded trailers for heaven sake! I work for a worldwide fortune 500 company. Some of those people should be fired... but, won't be.

I agree with Bob... go in with the biggest smile, happiest face you can put on. You might be the best thing those people have seen in days and they'll do their best to help you. Go in with a sour attitude and yes... you'll pay dearly. I wouldn't do their job on a bet. I've stood in line behind people who were rude and nasty and a general PITA and when it was my turn... at first, I suffered that consequence. But not for long. Don't blame the employees for machines that don't work and all the crap you have to put up with. It wasn't their decision to make it hard for you.

Granted it doesn't work all the time, but it's worth a try.
No big corporation has yet to force me to do business with it. No charity has forced me to donate. Neither of which has the power to punish non-compliance at gunpoint with confiscation or incarceration.
The moral is...Government should be kept small and on a short leash. It's minions must be constantly reminded of their status as public servants.
Elect only those who comprehend that role, or you will surely suffer tyranny.
Still, it helps to be nice, patient, and as prepared as possible!
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Old 04-11-2013, 10:23 PM   #21
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Originally Posted by David Tilston View Post
Absolute power corrupts absolutely.

What is sad is how much a little tiny bit of power still corrupts.
It only takes a tiny bit of power to corrupt a tiny little mind...
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Old 04-12-2013, 01:12 AM   #22
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Originally Posted by Bob Miller View Post
I don't know about other states, but in CA you can go to the AAA autoclub office for almost all vehicle transfers and registration activities.
This alone is worth the AAA membership fee. They are the most knowledgeable and helpful people I have ever dealt with.
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Old 04-12-2013, 08:40 AM   #23
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...Government should be kept small and on a short leash. It's minions must be constantly reminded of their status as public servants...
Maybe this attitude by their customers is one of the reasons for the poor service being provided by the DMV employees?
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Old 04-12-2013, 09:33 AM   #24
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I agree with Dave, if one sees public employees (not servants) as being minions, they will get the level of service they deserve.

minion - Wiktionary

But maybe we should leave political comments to other forums.....
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Old 04-12-2013, 10:01 AM   #25
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Originally Posted by Bob Miller View Post
I agree with Dave, if one sees public employees (not servants) as being minions, they will get the level of service they deserve.

minion - Wiktionary

But maybe we should leave political comments to other forums.....
Since I am always polite and prepared, I get the best "service" of which the minions are capable. I can see that you have never worked in any "service" industry. Their behavior and professionalism is predicated on the policies of the elected officials who should be in charge and held responsible.

Despite your willingness to condone vindictive behavior, every "customer" "deserves" prompt and professional "service".

A helpful hint when dealing with governmental minions...
Never argue with a small minded man in a position of power!

As for your last sentence... Obviously you mean... except your's?!

A position which can't bear scrutiny is no position at all, it is merely blind conventionalism.
I would argue that there was no political commentary involved, but I subscribe to the fact that ALL interpersonal communication is political, no exceptions. (or should I say...)
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Old 04-12-2013, 10:06 AM   #26
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At 5pm, the despised "minion" is just another joe. I have no doubt a few of them have expedited the process here and there when they felt they had the leeway or the job security to do so. Also, 50 different sets of registration requirements and procedures probably hasn't helped--too many rather than too much guvmint. Bob's advice is good; let's not make this common experience with the DMV the occasion of massive generalizations about the wellsprings of good and evil. Please, with cream and sugar.

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Old 04-12-2013, 10:30 AM   #27
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At 5pm, the despised "minion" is just another joe. I have no doubt a few of them have expedited the process here and there when they felt they had the leeway or the job security to do so. Also, 50 different sets of registration requirements and procedures probably hasn't helped--too many rather than too much guvmint. Bob's advice is good; let's not make this common experience with the DMV the occasion of massive generalizations about the wellsprings of good and evil. Please, with cream and sugar.

jack
It's only the leadership which can be "despicable".
Minions are cute and compliant...Not to be despised!
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Old 04-12-2013, 10:40 AM   #28
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As I climb onto my soap box:

I am in technical sales. I deal with people all day. Mostly on the phone. I know that my bread and butter depends on dealing with my customers in a polite and professional manner.
I have dealt with some very difficult customers. Some because they did not know what they were doing and clearly were in over their heads. In Calgary the demand for technical people is so intense that, in some cases they hire the first warm body that claims to have a clue, fluency in English is optional. In other cases, the person I am dealing with has a machine which normally makes $5000/hr, and it is not working any more. They tend to be kinda impatient at that point.
In all cases, I bite my tongue and I try to serve my customer as best I can. I know that is what I am paid to do.
I suppose I understand the impulse to antagonize the person who is being difficult, but I know that will not help. When someone becomes so jaded that they no longer can be productive in their job, it is time to find a new job.

Sheepishly climbs back down.
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