After trying for almost a month and a half trying to book a water front site at an extremely popular campground, I finally snagged one. After completing my purchase on reserveamerica.com I got not one, but two routine notifications from my bank of the charge. I checked my credit card account online and saw duplicate charges pending. Assuming they would sort it out, I waited until the credit card charge showed completed, then I located the contact form and emailed reserveamerica. Their reply (in part) was:
I apologize that you are showing a duplicate charge for the reservation that you had made. We are aware of the system charging twice for reservations booked on November 11th, and 12th. have escalated this issue to investigate and to have the duplicate charge removed and refunded by check.
So now I have over $1,000 charged to my credit card for a booking in August of next year, and I have to wait on them to mail a check for the erroneous double charge. I replied that a check was not acceptable and the refund must be applied to method of payment, i.e. my credit card. I am not, however, holding my breath on that.
I wonder is anyone else made a booking on reserveamerica.com on November 11 or 12, 2018, if it was for a NY State Park, and if you were double charged.
I think it is always a good idea to keep an eye out for this type of error and check your credit card account after making a purchase.