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-   -   New axle for 2015 Scamp 13 (http://www.fiberglassrv.com/forums/f72/new-axle-for-2015-scamp-13-a-72650.html)

jacobconroy 12-07-2015 07:08 PM

New axle for 2015 Scamp 13
 
Hi Folks,
I've been lurking here for a year or two and am in need of some help/advice. My Wife and I custom ordered a brand new Scamp this spring and took possession in August of this year. We payed to have it delivered to MT (1300 miles) and when it was delivered there was a squealing noise coming from the left hand wheel of the trailer. The delivery person told me that it was just dust in the brakes, and not to worry about it.

I took it on a 100 mile camping trip and found that the squealing starts after about 10 miles and stops after the trailer cools. I don't think it's dust. Something is wrong. I greased the axle but have no idea if the delivery person greased it (as directed by Scamp) after 200 miles during the 1300 mile trip. My feeling is that it was not greased until I greased it. If this is so, will the axle ever be right again?

Scamp is giving me the run around. They have told me that I need to work it out with the axle manufacturer. Another choice is to take it to a mechanic and pay out of my own pocket. I just can't believe this. It's a brand new trailer! It seems we are on our own. Scamp is not even willing to tell me how to troubleshoot the squealing.

We were so excited to buy a new Scamp. This experience has ruined it. I don't trust the axle and am always worrying about how much it will cost when the wheel locks up and I need to call a flatbed. Most of the caulk joints inside and outside of the trailer are over 1/4 inch wide with 1/2 inch of very messily applied caulk. We are not pleased.

Anyway, sorry for the rant. Does anyone have any advice on purchasing a new aftermarket axle for my brand new Scamp? It shipped with a Lippert, so nearly all of the Internet documentation for brackets/etc will not apply. Scamp wants $700.00 for an axle from a 16 foot (to raise it up while we are at it) and I'm sure a shop is going to charge $500.00 to cut off the Lippert brackets and fabricate new ones.

Any advice on how to get our trailer into a reliable state would be appreciated.

Bill Nolen 12-07-2015 07:39 PM

I am sorry to read about your experance with Scamp.

My suggestion is to take the trailer to a auto brake shop, and ask them to pull the hubs and checking the hubs,bearings, and the brakes.

It shouldn't cost all that much, and with a written inspection report, you will have information to deal with Scamp. However, I doubt that the axle will need replacing.

If there is damage, then Scamp should pay for the inspection and all repairs.

Good luck,

Bill

gordon2 12-07-2015 07:44 PM

Please explain what you mean when you say "I greased the axle." Are you talking about the bearings? Did you just add some grease or did you take the bearings out and repack them?

Bob Miller 12-07-2015 08:46 PM

Quote: "I greased the axle but have no idea if the delivery person greased it (as directed by Scamp) after 200 miles during the 1300 mile trip."


If correct, I find this unconscionable on the part of Scamp that they are selling a new trailer that isn't ready-to-go. Even the Model-T Ford could be towed further than that for delivery without additional service required.


Are there any new Scamp owners out there that were told this when they took delivery at the factory or when their new Scamp was delivered on a flat bed truck of some sort?


I would take it to a shop that specializes in trailer (not necessarily RV's) repair and have them evaluate the condition of the axle. (That should cost a lot less than $100.) Then send the report and the inspection bill to Scamp and see where that goes.


But again, where did this "Grease after 200 miles" come from and what does it mean to have done? Is there anything in writing? Does the axle mfg. concur with that requirement?




gordon2 12-07-2015 08:47 PM

Quote:

Originally Posted by Bill Nolen (Post 561915)
...

If there is damage, then Scamp should pay for the inspection and all repairs.
..

Well this could be a gray area. If Evelands damaged something then yes, they are responsible. However if it is a manufacturing defect on a component that they do not make, then they are probably not. Still, in the spirit of good customer service they should still assist you in obtaining warranty coverage from the manufacturer of the component, in this case the axle and associated parts (including bearings and brakes) that are sold to Evelands as one unit.

Here are the pertinent excerpts from the warranty statement:

Eveland's Inc. d/b/a SCAMP (hereafter referred to as "SCAMP") warrants to the original purchaser of its products that the products manufactured by it will be free from defects in material and workmanship under normal use for a period of one (1) year after date of sale...

Products or components not manufactured by SCAMP but merely resold by SCAMP are not covered by this limited warranty. These products carry their own warranties through their original manufacturers. However, SCAMP will extend to purchasers any warranties provided to SCAMP by the original manufacturer.

mary and bob 12-07-2015 08:51 PM

A quick search shows that some Lippert torsion axles have a grease fitting to pump grease into the bearings, similar to the Dexter axles. There also seems to be a lot of problems with the Lippert axles that they won't warranty, bearing failures being one of them. Perhaps a poor quality bearing being used. Best option at this time would be to have an experienced mechanic pull the hubs and locate the actual problem. Hopefully nothing more than a bad bearing, misadjusted brake shoe, or loose or broken brake part. I would not use this trailer until the problem is resolved.

Jack L 12-07-2015 08:58 PM

The squealing could be something in the brake assembly. A small rock or debris inside the drum or a brake shoe that is rubbing on the drum or sticking could be the problem. Either of these would be easier to resolve than an axle. Did you check the hub to see if it was hot?


I'm shocked at Scamp's response to your problem. First thing I would do is remove the wheel and drum for an inspection. Scamp should recommend a place to take the trailer and be willing to pay a shop for this service. You might need a new axle but I suspect it is a much smaller problem than an axle. I would call Scamp and talk to someone in management.

gordon2 12-07-2015 09:02 PM

Quote:

Originally Posted by Bob Miller (Post 561924)
...

But again, where did this "Grease after 200 miles" come from and what does it mean to have done? Is there anything in writing? Does the axle mfg. concur with that requirement?

Well my Lippert axle manual says to check the brakes after 200 miles but it does not mention the bearings.

While my 2015 owners manual does not mention 200 mile bearing check, a prior Scamp manual says this:

Bearings: After initial purchase the bearings should be checked after the first 200 miles, and every year or 5000 miles thereafter. Initial check can be done by listening for unusual noise and checking the hub for unusual high temperature (hub should not get so hot that it can not be touched). To inspect, remove grease cap and visually inspect bearing for grease content. Every 12000 miles bearings should be cleaned and checked for pitting or flat spots. If good, repack and reinstall, otherwise replace.


Bearings do sometimes fail after initial install or replacement, which is why it is good advice to keep a closer eye on them in the first 200 miles. I know that when I got my Scamp a few months ago i stopped twice in the first 200 miles and checked the wheels and bearings for excessive heat. Thats the kind of thing that a concerned new owner does, but a guy who is getting paid (maybe not enough) to just delivery the trailer might not do. That is one problem with having a trailer delivered.

CPW 12-07-2015 09:08 PM

Quote:

Originally Posted by Jack L (Post 561928)
I'm shocked at Scamp's response to your problem.


I'm not. I owned a Scamp and based on my experience with Scamp's customer service this is the exact response I would expect. I can fully understand the OP's dissatisfaction.


Sent from my iPhone using Fiberglass RV

Jack L 12-07-2015 09:40 PM

Quote:

Originally Posted by CPW (Post 561930)
I'm not. I owned a Scamp and based on my experience with Scamp's customer service this is the exact response I would expect. I can fully understand the OP's dissatisfaction.


Sent from my iPhone using Fiberglass RV

I can understand is dissatisfaction too. It might be a very small problem like a loose brake magnet or a bearing retaining nut that is too tight that could be easily be remedied for a few dollars. I'm shocked again.

floyd 12-08-2015 12:02 AM

The wheel bearings should be inspected,hand repacked, and adjusted after the first 500 or so miles.
I'm 600miles from the factory and so that's how far my new trailer went before its first repack.^_^

Glenn Baglo 12-08-2015 12:17 AM

Really?? Must be kidding.
How do you adjust bearings?

Borrego Dave 12-08-2015 12:24 AM

Sure sounds like a brake issue to me but I am surprised with Scamps reply to it. Hopefully we'll get an answer to what it is.

Borrego Dave 12-08-2015 12:28 AM

Quote:

Originally Posted by Glenn Baglo (Post 561946)
Really?? Must be kidding.
How do you adjust bearings?

Righty tighty, lefty loosy Glenn :D.

Raz 12-08-2015 06:01 AM

I thought Scamp used Dexter E-Z lube axles???

gordon2 12-08-2015 07:02 AM

Quote:

Originally Posted by P. Raz (Post 561951)
I thought Scamp used Dexter E-Z lube axles???

No more. Lippert is the supplier now.

Still easy lube though.

EugeneFlorida 12-08-2015 07:15 AM

So, I'm picking up my 13ft Scamp at the end of March.
I live in Florida, about 1760 miles.
It sounds like the grease gun is not going to help and I will need to bring the tools, jacks, and packing grease... or can I just get a pair of bearing hubcap that has the grease fitting in it.?

floyd 12-08-2015 09:07 AM

Quote:

Originally Posted by EugeneFlorida (Post 561958)
So, I'm picking up my 13ft Scamp at the end of March.
I live in Florida, about 1760 miles.
It sounds like the grease gun is not going to help and I will need to bring the tools, jacks, and packing grease... or can I just get a pair of bearing hubcap that has the grease fitting in it.?

A little common sense goes a long way. Make a habit of touching your hubs at every fuel stop.
For instance...I stopped on my way home from Backus and adjusted my brakes, but I could have waited until I got home. Trailers don't have automatic adjusters so it would have to be done after break in anyway.
Your trailer will likely be fine to get it home, but good maintenance starts from new and continues for the life of anything which was put together.

I live 600 miles from Backus,I have a flat driveway, water and electricity just a few hundred yards off your path to Florida from Backus. I have a Box of tools and many decades of experience.
You are welcome to stop overnight and I will help you check every system on your new trailer and assure that you leave with a better understanding of how to care for it and some peace of mind.
If the weather is bad we can do it all inside my shop.

Bob Miller 12-08-2015 09:07 AM

If this can be documented as a service requirement, think that it's time to have a serious discussion with Scamp.


Delivering a new trailer, that can require that the wheel bearings be serviced the very first day it is towed off the lot is, in the words of that WB Rabbit "Redickilous".


For many new Scamp owners it would require finding a garage to get that work done, basically eating up a day of time and additional living expenses.




floyd 12-08-2015 10:04 AM

Quote:

Originally Posted by Bob Miller (Post 561974)
If this can be documented as a service requirement, think that it's time to have a serious discussion with Scamp.


Delivering a new trailer, that can require that the wheel bearings be serviced the very first day it is towed off the lot is, in the words of that WB Rabbit "Redickilous".


For many new Scamp owners it would require finding a garage to get that work done, basically eating up a day of time and additional living expenses.

Ridiculous indeed!:rolleyes: Ostensibly all trailer axles are delivered properly assembled. All trailers (not just Scamp) come with at least one axle. Good practice generally results in longevity, but many people get by for a long time without doing anything. Again common sense works when it is applied and requirements are set by owners.
My trailer gets checked out before every trip, largely because my shop is lit, packed with tools and safer than the shoulder of a busy highway.
I change my tow vehicle's oil on schedule, but I'm not going to stop on the road 300 miles from home and change the oil... It can wait. good practice must be practical too. Common sense trumps fealty to schedules or owner's manuals.
Serious discussions should be reserved for serious matters.:loltu:okra:stooges::okra


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