waiting for my parkliner

[papa-t]

Welcome to the family Laurel. Congrats on the new purchase. When its pouring down the rain you will just smile.

[frank_a]

Originally Posted by LaurelMS

We just ordered out parkliner! We are requesting to pick it up in March. My husband and I went to the factory in the fall and really liked what we saw. We have tent camped but are looking forward to switching to a camper!

Laurel, we tent camped for 40 years. Then we bought a small older trailer and fixed it up, and re-discovered camping. Then we bought a slightly bigger older camper and realized how many hidden problems there were. Then we started looking for the perfect egg. Then we bought ParkLiner #006. While we have not yet camped in it, soon that will change!

Frank

[LaurelMS]

We have had a bit of trouble with our Parkliner. We picked it up in March and drove about an hour to camp for the night. Once we hooked up, a pipe/tube with the water pump came undone and flooded the back lower area. We were so upset and disappointed. After about 3 hours, Chandler came out and fix it. We should have driven back the next day and had him go over everything but we didn't. On the way home through snow and rain, we discovered leaking around the fan. Chandler suggested we go to a local place and have them go over the plumbing and fix the leak, at his cost, but we really wanted him to do it. There was some talk about meeting him half way but that never happened. We have tried contacting him and Cameron but have not heard from them since mid-April. We are not mechanically inclined and bought the park liner because it seems "user-friendly." It has been a real disappointment after having a renewed sense of faith in the company. We have found a company here that is going to go over everything and fix the leak. Hopefully we will be able to put it all behind us and start enjoying our camper!

[deryk]

Laurel your experience of a new product not being perfect happens.... my mom at retirement bought a fancy car for herself.... was goin for a drive pressed the power window button and the window came right off the track...**** happens.

Take a deep breath and moveon and enjoy the upcoming spring and go camping.

[Bob Miller]

Yep, ten years ago I had a problem with a NEW American built vehicle the third day I owned it....

BUT: When I called the dealer the next morning to report a small fluid drip from the clutch master cylinder, they sent a driver over to my house with a loaner vehicle, picked up mine and, two days later, brought it back with a new clutch master cylinder installed, and a fresh wash job.

Customers can understand & deal with mfg problems, it's indifferent customer service that isn't acceptable, and some mfgs seem to have an abundance of that.

[Ken C]

"We have tried contacting him and Cameron but have not heard from them since mid-April."

Leaving the customer out to dry, literally in your water leaks case, is common in the archives here. A guy tried to get a hold of them on facebook for a window leak but they kept deleting his posts. So I doubt that would be a good route to try. Best of luck.

[parklinercameron]

Laurel,

Cameron at ParkLiner here. I just personally messaged you. Please check your private messages. Thanks!

Best, Cameron

[DJO]

Cameron could you please email or call us? We have been trying since January to talk to you all about a battery tray and about having the wheel wells fixed. We've only gotten promises that it's on the way. Now it's May. Please?

[Carol H]

Sounds to me like Parkliner is once again needs to send out another truth and honestly letter...

[carlkeigley]

Originally Posted by Carol H

Sounds to me like Parkliner is once again needs to send out another truth and honestly letter...

ROFL...........

Well....actually, it's not funny at all.

[Carol H]

Originally Posted by carlkeigley

ROFL...........

Well....actually, it's not funny at all.

Nope its not really, as I actually feel badly for those who continue to put their faith into the company and plunk their money down only to watch the delivery dates slide by and e-mails and phone calls go unanswered in regards to delivery dates or fixing some pretty serious well documented issues.

Nice little trailer & clearly a potential customer base but having followed the story of the unfolding or some might suggest the unraveling of this company from the start its pretty sad state of affairs. Worthy of a case study at the local University as to how not to start a company or run one.

Surprising due to the fact they have publicly acknowledge more than once that customer service was seriously lacking & they intended to fix it ... yet it continues. Big question is how long can it continue before the faith dies out and someone looses there deposit due to the company closing its doors... wouldn't be the first trailer manufacture to shut down unexpectedly.

[Capn Bob]

Laurel:
Sorry to hear of your long wait for your Parkliner and minimal success in contacting them to resolve post build issues. I believe that we may have the record wait of 385 days after multiple promise dates passed. We, too, have a few minor issues, but I will seek guidance from owners here to resolve as there is radio silence on their end.
Cap'n

[frank_a]

I've emailed 2 NC news agencies that have reported on ParkLiner to tell me if anybody is even home! And we're scheduled in May 19th for warranty work. Gee!

Frank

[Glenn Baglo]

See:

Consumer Complaints for ParkLiner, Inc - Central North Carolina BBB

[Carol H]

Originally Posted by Glenn Baglo

See:

Consumer Complaints for ParkLiner, Inc - Central North Carolina BBB

The fact there are still two outstanding complaints not responded to by Parkliner to the BBB both filed *last* year pretty well says it all..... Customer service is not a priority.

[deryk]

Always baffling....another reason I jumped when they said they would do my battery box....I was afraid to wait for the spring....git er done

[frank_a]

Originally Posted by deryk

Always baffling....another reason I jumped when they said they would do my battery box....I was afraid to wait for the spring....git er done

I hear ya Deryk. We scheduled a trip down there week after next just for warranty stuff, rented a condo for a week while we were waiting. Now all for naught?

Frank

[Ken C]

Capn Bob, do what Deryk did, I can't remember but he will tell you. Was it the state attorney general that got you results Derek?

[Carol H]

Originally Posted by frank_a

Now all for naught?

Frank

Frank why do you think its all for naught? Have you heard something that makes you think so? It looks like Cameron posted here just a few days back so they must be still in biz!

[deryk]

I got the generic email from them and used the email address that was in the email and they responded and set up an appt asap....I did insist on speaking with someone cause if I do a 1000 mile round trip and no one was there my mom would be bailing me out of jail from burning the place down....I have zero tolerance for ppl wasting my time.