Casita Factory Defects Disappointments! - Page 7 - Fiberglass RV


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Old 10-25-2021, 06:35 AM   #121
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Name: ArizonaEileen
Trailer: Casita
AZ
Posts: 2
I'm the author of the Casita Travel Trailers A-Z Guide and visited the Casita factory last week as part of my ongoing research where I meet with management and salespeople.

Paying $33K doesn't guarantee perfect. It only means you were able to avoid waiting.

Had you done your shakedown in the area that night, you could have returned to the factory the next business day (as I STRONGLY recommend all new owners do when taking delivery) and had all of those issues fixed on the spot.

As for expecting perfection, stick-built dealers are up at arms over the poor quality workmanship of the trailers they're getting from Elkhart and other manufacturers. It's abysmal right now. Be grateful you had the good sense to purchase a trailer that will hold its value after it leaves the lot, even with the paint smears.

What you're also not considering is the shortage of parts and labor, along with exceedingly high demand. Casita was taking up to 250 orders a month last summer. They're doing what they can with what little space they have to produce 14 trailers a week. And the waitlist for a 17' Sprit is still a year out. The Indy is 14 mos.

My real question is: What's been gained by airing these grievances and generating negativity about a great product to a group of people who are powerless to help you when the onus of the final inspection was yours?

Eileen

PS: The exterior gelcoat on my 2013 is dull in a couple of places. I purchased it used but it probably came from the factory that way since I know a few others who have it too. Do we care? Mininally, since it still camps just fine and I could sell it today for more than I paid.
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Old 10-25-2021, 07:23 AM   #122
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Name: JD
Trailer: Scamp 16 Modified (BIGLY)
Florida
Posts: 2,270
Expecting perfection for only $33K?
Casita has orders for more than then can deliver so they don't really have to care about quality or customers is what I read above.
Be happy that you can enjoy partially painted doors and other obvious flaws as you only paid $XX.XX for the privilege of owning and completing your Casita.
Casita has already told customers that using their awnings will cause them to fall off and that to expect the finish to be complete in really too much to expect and you in writing your guide tell the customers how to make their investment in Casita work.
If you put up with shoddy design and completion then you deserve that result, I guess.
Any problems I have with my rebuilt Scamp 16 I do deserve since I rebuilt the whole camper, the front half of the frame and new axle. I also had Scamp install the awning and the casing won't fall of in a slight breeze (the arms may fail, but the mounting hardware won't fall off!).
In the current RV boom they can sell whatever they can push out the door, but that does not mean that they should not receive "credit" for their build quality.
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Old 10-25-2021, 12:54 PM   #123
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Name: Dave W
Trailer: Trillium 4500 - 1976, 1978 (2), 1300 - 1977, 1973, and a 1972
Alberta
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Quote:
Originally Posted by ArizonaEileen View Post
My real question is: What's been gained by airing these grievances and generating negativity about a great product to a group of people who are powerless to help you when the onus of the final inspection was yours?
Wow, Eileen, your bias is showing. Do you work for Casita? Why are you so concerned about generating negativity? Do you really think that the factory has no responsibility for final inspection? If a brand new product is faulty, I see that as a warranty issue. If the factory refuses to address this issue, it speaks to the value, (or lack thereof) of the warranty.

Up to this point, I have not commented on this thread. I have no dog in this fight. However your assertions that the factory is blameless in this are just wrong.

What has been gained by an honest review? The answer is consumer education. Not that I was ever going to purchase a brand new Casita, but those that are considering it should be aware of how someone with experience feels about it.
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Old 10-25-2021, 07:49 PM   #124
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Name: Gordon
Trailer: 2015 Scamp (16 Std Layout 4) with '15 Toyota Sienna LE Tug
North Carolina
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Originally Posted by David Tilston View Post
..
What has been gained by an honest review? The answer is consumer education. Not that I was ever going to purchase a brand new Casita, but those that are considering it should be aware of how someone with experience feels about it.
Pretty much my thoughts too.. and also the reason I wrote this review shortly after buying my Scamp (almost five year ago). Some people have higher expectations.. sometimes even unreasonable expectations. Other people are happy with a camper that functions as designed. Some people look at defects that are mostly cosmetic as major flaw. Others look at minor defects and say to themselves, "well I paid a fair price and I can deal with this minor things easy enough." Some expect a Lexus just because a camper that holds its value and is in high demand cost a fair amount more than other campers. Other focus on the overall value.

One group of people will look at the original post and conclude that those issues are trivial and the camper is still just what they want.

Another group of people will look at the original post and conclude that the quality is not what they expect.

The first group will buy the camper and maybe live happily ever after. The second group will not buy and their ever lasting happiness will depend on something else.
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Old 10-26-2021, 06:17 AM   #125
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Trailer: Scamp
Posts: 49
If consumers accept shoddily work and relaxed quality standards, they can expect to see more of it as there will be no incentive to maintain or improve quality. Try holding back $50. on the purchase price and see how that works!
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Old 10-26-2021, 01:07 PM   #126
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Name: Jack
Trailer: Casita Liberty
Virginia
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Originally Posted by gordon2 View Post
Pretty much my thoughts too.. and also the reason I wrote this review shortly after buying my Scamp (almost five year ago). Some people have higher expectations.. sometimes even unreasonable expectations. Other people are happy with a camper that functions as designed. Some people look at defects that are mostly cosmetic as major flaw. Others look at minor defects and say to themselves, "well I paid a fair price and I can deal with this minor things easy enough." Some expect a Lexus just because a camper that holds its value and is in high demand cost a fair amount more than other campers. Other focus on the overall value.

One group of people will look at the original post and conclude that those issues are trivial and the camper is still just what they want.

Another group of people will look at the original post and conclude that the quality is not what they expect.

The first group will buy the camper and maybe live happily ever after. The second group will not buy and their ever lasting happiness will depend on something else.
So true. We spent the summer of 2020 on the road in our 2019 Casita. The latch on the bathroom door got stuck closed. A cabinet door would not stay closed. The dog tore up two of the window blinds and ate the support for the fire extinguisher.
We were 3 days away from Casita & called & made an appointment to get these items fixed. They fixed them for free. Then after the repairs, 2 hours away from the factory we could not get in the camper. We drove back to Casita & they had to climb in through the window to open the door. The deadbolt had broken in half.
They were going to fix it for free but I upgraded to the combination door lock. The service was great & I wasn't upset about the items that broke. It was just stuff that needed fixing.
I understand some times stuff is overlooked which can be upsetting.
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Old 10-26-2021, 01:38 PM   #127
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Name: Bob
Trailer: Casita - 2019 SD17
Idaho
Posts: 149
Nicely done cabinet doors

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Originally Posted by JaxDan View Post
Quote:
I decided to redo all and paint with some color.
I like what you did with the cabinet doors. Very nicely done.
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