This is a repost from txpawpaw on the
Casita Travel Trailer forum. Says a lot about the company:
We took delivery of a new 2012 16' Sprirt Deluxe in January of this year. We used the trailer a few times and then it sat idle during the colder months. We had intended to go to Bluebonnet but health problems prevented it. We then made a quick overnight to a local state park and discovered the a/c didn't work properly and the door didn't shut well. We made a trip up to Rice and let them address both issues. About a month later while camping out I noticed that the carpet was coming loose from the ceiling and the bathroom door would drag on the ceiling where it was coming loose. I called
Casita and we again set out for Rice. This time we left the trailer for two weeks while they completely stripped out the interior, cabinets and all, and put in brand new carpet. We thought this was amazing customer service and we were even compensated for our driving and motel expenses for the trips up and back. We returned back home and the trailer was covered with a new RV cover to protect it from the hot Texas sun. After about a week I noticed that the carpet was coming loose again in the back storage compartment and around the Fantastic Fan. I placed a call to
Casita and asked to talk to the plant manager Chuck Rogers. He was flabbergasted that I was having trouble again and said that they had not had this complaint from any other owners. The last time they had this problem was back in 1999 and they traced it to a bad adhesive. I was professional but very frustrated and said that I didn't know what I wanted to do, bring it back and get a refund, see if the Lemon Law applied, etc. My wife was in a meeting that day and I didn't want to distress her with the news until she came home. I told Chuck that I would call back at the end of the day when my wife was home and we would let him know how we wanted to proceed. I was just sick that our little trailer was so afflicted, especially after doing so much research to find a quality trailer that people absolutely raved about. Here's where the story gets real good. About an hour later Chuck called me back and told me that he had just talked to the owners of Casita. He said that they were putting a new trailer into production and it would be ready on Sept. 10th. He said they would deliver the new trailer to my house and take the old one away with no extra cost to me! Obviously we said that we be great. Well yesterday I had a brand new trailer delivered by a very nice driver and the old one taken away. I don't know of any company that will go to that extreme to please a customer. To my wife and I Casita is more than the little trailer they produce but also the people that stand behind it. Integrity all the way! The Bible that was inside of my trailer when it was delivered gave me a clue as to the origin of the owner's principles. These guys represent the very best in small business and I will forever be a cheerleader for their product.
Casita fan
Evergreen
Linear Mode
