Originally Posted by patman
I'm thinking of purchasing a new 13' Outback/Trillium trailer from the Canadian manufacturer.
We tried really hard to buy one. Sent the deposit, picked all the options, let one date slip, then a second, punted until the following summer, but during the in-between time stopped getting any communication from Mr. Thoen. Phone calls ignored, emails same, registered mail returned. Luckily we found an agency in Alberta (AMVIC) that polices business like Trillium
who took our case.
Long story short, we ended up getting paid back only 60% of our down payment last month, more than two years after our first delivery date (August 2018) and almost three years since they received our money. But only after the first check they sent us bounced hard. They stole our money and succeeded by basically waiting out the clock and trusting the a US resident wouldn't want to enter the small claims court system in Canada. And they were right. We couldn't do that, either time-wise or expense wise. So we lost money due to our trusting this company.
My impression is that Mr. Thoen will tell you whatever you want to hear to seal a deal and trust in his money juggling skills to be able to string things along until he is able to finally deliver. That doesn't always work out. We are one of several families that have been screwed by this company. Check out the threads linked above and the Better Business Bureau. Certainly don't believe a word he says about delivery date. Also, you are welcome for our subsidizing your new trailer with our lost deposit money.
I hear the trailers are nice if you manage to beat the odds and get one. We never had that chance and lost 40% of our seed money to buy a trailer. Lesson learned. I am happy to share more details privately if anyone is interested.