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03-27-2007, 09:21 AM
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#1
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Senior Member
Trailer: 2002 Casita Freedom Deluxe / 2007 Nissan Frontier King Cab
Posts: 733
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Have any of you ever had to buy any parts for a Fiamma awning? The rafter on our awning snapped during a really nasty thunderstorm. So I've been trying to order a new one. Specifically the one that helps shed rain. So I got the part # and called several of my local RV dealers. None of them will order any Fiamma parts, as they're not Fiamma dealers. I told them that all they have to do is call the 1-800 number I had for Fiamma and they can get the part for me. Guaranteed sale. No go. They just won't order any Fiamma part for me (and as I'm a retail customer, Fiamma won't sell directly to me). I tried a half dozen different local RV dealers, including Camping World.
So I was told to call Leisure Time RV in Florida to order the part, which I did, and the person I spoke to in their parts department could not have been more ignorant of the product line and had no idea what I was talking about and could not order the part for me.
If any of you have ordered Fiamma parts, where did you get them?
Thanks!
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03-27-2007, 01:40 PM
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#2
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Senior Member
Trailer: 1988 16 ft Scamp Deluxe
Posts: 25,697
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Quote:
If any of you have ordered Fiamma parts, where did you get them?
Thanks!
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Have you tried to get the same part, but through Dometic?? It's my understanding it's the same awning.
__________________
Donna D.
Ten Forward - 2014 Escape 5.0 TA
Double Yolk - 1988 16' Scamp Deluxe
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03-27-2007, 02:36 PM
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#3
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Senior Member
Trailer: Casita 17 ft Spirit Deluxe
Posts: 509
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I have ordered parts for the Fiamma through Camping World.
__________________
CD and Joyce Smith - Lily, Violet, and Rose
1999 Casita 17' SD - "The Little Egg"
2007 Escalade - 6.2L V8 - 6L80E Trans - 3.42 Diff
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03-27-2007, 02:55 PM
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#4
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Senior Member
Trailer: Bigfoot 25 ft / Dodge 3500HD 4X4 Jake Brake
Posts: 7,316
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I ordered mine from a company in Los Osos, CA. The companies primary market is VW vans and so they cannot help with any information to deal with Fiberglass Trailers.
Taylor is a very nice guy and will order what ever you need. He told me if there is a problem though with the product, I had to deal directly with Fiamma.
I hope this contact helps you solve your problem...<blockquote>Taylor Grant
GoWesty! Camper Products
1119-A Los Olivos Avenue
Los Osos, CA 93402
1-888-469-3789 x102
Tech Line: (805) 528-7888 X102
taylor@gowesty.com</blockquote>
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03-27-2007, 06:02 PM
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#5
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Senior Member
Trailer: 2002 Casita Freedom Deluxe / 2007 Nissan Frontier King Cab
Posts: 733
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Quote:
I have ordered parts for the Fiamma through Camping World.
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I tried that. My local Camping World said "No". End of issue with them.
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03-27-2007, 06:03 PM
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#6
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Senior Member
Trailer: 2002 Casita Freedom Deluxe / 2007 Nissan Frontier King Cab
Posts: 733
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Quote:
I ordered mine from a company in Los Osos, CA. The companies primary market is VW vans and so they cannot help with any information to deal with Fiberglass Trailers.
Taylor is a very nice guy and will order what ever you need. He told me if there is a problem though with the product, I had to deal directly with Fiamma.
I hope this contact helps you solve your problem...<blockquote>Taylor Grant
GoWesty! Camper Products
1119-A Los Olivos Avenue
Los Osos, CA 93402
1-888-469-3789 x102
Tech Line: (805) 528-7888 X102
taylor@gowesty.com</blockquote>
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A year ago I asked them about the Fiamma Florida Room. They said they didn't know what I was talking about.
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03-27-2007, 08:24 PM
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#7
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Junior Member
Trailer: 1995 Casita Liberty Deluxe / 2005 Isuzu Ascender
Posts: 8
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Quote:
Have any of you ever had to buy any parts for a Fiamma awning? The rafter on our awning snapped during a really nasty thunderstorm. So I've been trying to order a new one. Specifically the one that helps shed rain. So I got the part # and called several of my local RV dealers. None of them will order any Fiamma parts, as they're not Fiamma dealers. I told them that all they have to do is call the 1-800 number I had for Fiamma and they can get the part for me. Guaranteed sale. No go. They just won't order any Fiamma part for me (and as I'm a retail customer, Fiamma won't sell directly to me). I tried a half dozen different local RV dealers, including Camping World.
So I was told to call Leisure Time RV in Florida to order the part, which I did, and the person I spoke to in their parts department could not have been more ignorant of the product line and had no idea what I was talking about and could not order the part for me.
If any of you have ordered Fiamma parts, where did you get them?
Thanks!
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Last week I called Casita, needed replacement rafter for my '94. Jay gave me an 800# for Dometic. Called, they took order and will ship UPS. I would call Jay, bet he can help with Fiamma.
Good luck,
Dick I
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03-27-2007, 08:27 PM
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#8
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Senior Member
Trailer: Bigfoot 25 ft / Dodge 3500HD 4X4 Jake Brake
Posts: 7,316
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Quote:
A year ago I asked them about the Fiamma Florida Room. They said they didn't know what I was talking about.
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I got the same thing when I talked to a salesman. You need to talk to Taylor.
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03-28-2007, 03:04 PM
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#9
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Senior Member
Trailer: 2002 Casita Freedom Deluxe / 2007 Nissan Frontier King Cab
Posts: 733
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Fiamma relented and sold me the rafter directly. Since I was unable to get a retailer to sell it to me, they bent the rules and sold me the part I wanted. It will arrive by the end of the week.
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03-28-2007, 03:14 PM
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#10
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Senior Member
Trailer: Bigfoot 25 ft / Dodge 3500HD 4X4 Jake Brake
Posts: 7,316
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Quote:
Fiamma relented and sold me the rafter directly. Since I was unable to get a retailer to sell it to me, they bent the rules and sold me the part I wanted. It will arrive by the end of the week.
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Good, Glad you were able to work it out.
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04-03-2007, 04:29 AM
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#11
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Senior Member
Trailer: 2002 Casita Freedom Deluxe / 2007 Nissan Frontier King Cab
Posts: 733
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The new rafter arrived yesterday!
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04-03-2007, 03:37 PM
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#12
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Senior Member
Trailer: 1999 17 ft Casita Spirit Deluxe ('Inn EggsIsle')
Posts: 611
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Last year I was able to order parts directly from here, just be sure you know the description of your awning
http://www.fiammausa.com
Below has the part sheets etc
http://www.casitaforum.com/invboard/index....hl=Awning+parts
__________________
Love being Inneggsile
heading sloowly up the eastcoast to our next 2 month (Aug and Sept) camp hosting gig at Camden Hills State Park in Maine
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