Originally Posted by k corbin
If they don't give specifics in their postings about being upset with a product all you have to do is sympathize with their frustration and then ask for further clarification of what upset them about the product. They will usually be very happy to expand and elaborate upon request
Yes, but if you read my original post closely, you will see that I was referring to those few who post positives or negatives but then refuse to elaborate. While most will elaborate, some refuse or will "deflect" the request.