My e-mail was disabled by the forum?

[eagle of flight]

Hi Janet. I received a private message from you stating that my future e ails have been disabled due a spam complaint. I don't understand. To begin with I am new to the forum and love it. I don't have a computer. I just have a tablet and a smart phone. I am not that good with their use. Therefore I don't know how to re enable my emails. If there is some spam it must be an ignorant mistake on my part. I also don't know how to use all of the features the forum has to offer. I look forward to new postings every day. I will greatly miss this if I cannot figure out how to re enable my account. Please help me out. Feel free to telephone me if you want. Thanks so much. Joe English

[Mary F]

Hi, Joe. I'm not sure what the problem is, but I'll look into it.

[Janet H]

Originally Posted by eagle of flight

Hi Janet. I received a private message from you stating that my future e ails have been disabled due a spam complaint. I don't understand. To begin with I am new to the forum and love it. I don't have a computer. I just have a tablet and a smart phone. I am not that good with their use. Therefore I don't know how to re enable my emails. If there is some spam it must be an ignorant mistake on my part. I also don't know how to use all of the features the forum has to offer. I look forward to new postings every day. I will greatly miss this if I cannot figure out how to re enable my account. Please help me out. Feel free to telephone me if you want. Thanks so much. Joe English

I apologize for any confusion that notice may have caused. Basically you received it because at some point you marked an e-mail notification sent from the forum as "spam" in your e-mail. When you mark mail as spam a report is sent to our e-mail provider (smtp.com) and your e-mail provider. If they get several of these they begin blocking all mail sent from our address to anyone with the same e-mail provider. For example: if you are an aol user and mark forum mail as spam, aol begins to block mail from us to ALL aol e-mail addresses and this begins to affect other forum members with aol accounts.

We understand that you may not want more mail from us and so rather than have our mail marked as spam we disabled these notices to you so that other members won't be affected.

You can control how much mail you get from the forum in your user cp (look for edit option) but in the case of subscription notifications (which is the bulk of the e-mail sent) simply selecting "no subscription e-mails" is not enough to stop mail. You also have to remove the old, already existing subscriptions because this change only affects subscribed threads moving forward, not the ones you've already subscribed to. This is fairly complex to do and so we have given you a link (in the original notice) to disable or enable all e-mail.

We are glad you're a member and hope you continue to participate, We take spam complaints seriously and just want to make sure that we are providing members with the tools they need to manage their accounts.

I've re-enabled your e-mail.

[GMike A]

Janet is there anyway you can make your reply a sticky or post it somewhere in the beginners column. Its great information and I was not aware of this "forum feature".

[Perry J]

I made a rather lengthy response to a question asked of me.
When I attempted to submit it a window popped up saying my massage was 3 characters short.
I added a title to my comment and added more than three characters to my response and still received the message.
Does this have anything to do with my e-mail being stopped??
I sent you all a message and never received a response.


What's wrong??
John

[Janet H]

Were you trying to respond to a discussion thread or were you trying to contact the help desk?

[Perry J]

Originally Posted by Janet H

Were you trying to respond to a discussion thread or were you trying to contact the help desk?

I was trying to respond to a question asked of me in a discussion thread.